Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cricket Wireless, LLC

  1025 Lenox Park Blvd NE Brookhaven, GA 30319-5309

• 

  Cricket Wireless, LLC

  1000 Lowes Blvd STE 100 Killeen, TX 76542-5277

• 

  Cricket Wireless

  1006 SW Military Dr San Antonio, TX 78221-1531

• 

  Cricket Wireless, LLC

  1024 Harlow Rd Springfield, OR 97477-1141

• 

  Cricket Wireless, LLC

  1030 Norwood Park Blvd STE 406 Austin, TX 78753-6610

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new phone from cricket wireless online. It would not operate with any SIM card. I even took the phone to the cricket wireless store and they could not get to run as well. I contacted cricket wireless online and they sent me a return label by email. I sent out the package by that return label they received it on the 30th of January. I have yet to receive a refund from the full purchase of the phone. I'll include the track and information that they received the package and everything.

  Business Response

  Date: 03/03/2023

  
  March 3, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19385927
  Re: *************************;                                               
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by *************************. In this complaint, ************** states that he purchased a new phone online. Unfortunately, the phone was damaged.   ************* returned the equipment and is requesting a full refund for the order.
  
  We researched **************** issues and confirmed that the order was returned ************** will be refunded for the order. We thank him for his patience and advise ************** the refund can take 5-7 business days to process. 
  
  We thank ************** for his communication and trust that this explanation properly addresses his concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ************************************************************** 30319
  /NG
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cricket wireless ran a promotion for a new line of service, an iPhone Se if 3 months of service was paid upfront (at the time of purchase). The phone arrived defective and would not turn on. I was instructed by cricket to visit a cricket store, where i was told they cannot do anything since the purchase was made online and not in THEIR particular store. I called cricket back to see what the next step was, and was directed to deal directly with Apple. Apple sent me 50 miles to a Best Buy with an appointment at Geek Squad to trouble shoot the issue. Geek Squad said there was nothing they could for the phone it does not work, they could swap it for a new phone same model but they did not have the same model in store. I called apple back and was told the only way they could send a new phone is to charge my card for the full amount. That was not an option for me since I have already spent so much time on this transaction. Upon calling cricket wireless back I was left on hold for hours at a time and eventually told there is nothing they can outside of canceling the phone and not refunding the money paid for service. After waiting on hold an hour and 1/2 total the call was mysteriously dropped and no one ever attempted to call me back. Cricket Wireless collected money from me and sent me defective equipment that was unusable, then refused to replace the item and kept my money. After hours wasted on hold or being transferred to different departments I got NOWHERE.

  Business Response

  Date: 03/02/2023

  ********

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Cricket's corporate office 2/9/23 at 3:15pm to unlock my phone. After passing extensive verification, they stated they have it ****** lost or stolen and need to ensure no insurance claims was filed during this me before unlocking it. After 4 hours of them rambling and getting the run around I contacted the insurance department myself who stated the reps lied and they have nothing to do with a block removal especially if the customer passed security checks. They kept telling me a case would be submitted and answered in 3-4 days to remove the block, but anytime I asked if they submitted the case they would not respond and simply talked in circles. I paid over $800 for my phone. I called in January or February of 2022 to suspend service since it doesnt work when I am away at work. That rep ****** it lost or stolen instead of suspend. The rep filed a false lost or stolen claim locking my phone. They are refusing to reimburse or unlock it. They are committing fraud.

  Business Response

  Date: 02/16/2023

  February 16, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19380653
  Re: ***************************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by *************************** regarding Cricket Wireless service. In this complaint, ****************** states he requested the unlock code for his device on February, 9, 2023, but has not received it to date.
  
  We attempted to contact ****************** on February 14, February 15 and February 16,2023, but we were unsuccessful in reaching him. To investigate Mr. ******** concerns, we need to be able to communicate with him. Should ****************** still desire assistance with his concern he may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
  
  We thank ****************** for his communication,and we will be available to assist him should he still desire.
  
  Regards,
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /KM

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased iphone off of Cricket.com wireless website (not in store) on Oct 17th. Received phone shortly thereafter. Phone was defective. Contacted cricket who sent me return *** shipping label. *** tracking confirmed receipt of returned item Oct 26th at 9:48am. Have attempted to resolve with cricket's abhorrent overseas 'customer service' since then. Have spent approx 10hrs on phone with them each time claiming I should receive a refund within **** business days. Still no refund and oftentimes, the overseas customer service line cuts off when speaking to them. Disputed with my credit card and they advised they would not issue credit back because Cricket responded with "goods were as described and received in good condition" which is false. The phone was defective. My account number with ******************** is my phone number.

  Business Response

  Date: 02/22/2023

  February 22, 2023
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19373783
  Re: *****************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by **** **** regarding Cricket Wireless service. In this complaint, Mr. **** states he has not been refunded for the device he returned to Cricket on October 26, 2022.
  
  Mr.**** was refunded for the returned device via check on February 17, 2023.
  
  We thank Mr. **** for his communication and trust that this explanation properly addresses his concern.
  
  
  Regards,
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /KM

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regards to order number ****************. Oder was placed on 2/5/23. I received an email that there was a problem porting our number from ******* and I needed to contact them or the order would be canceled. I called that evening around 7pm MST and after he attempted to fix the problem but was unsuccessful I asked him to just cancel the order as I planed ro just fix it and reorder instead of sitting on hold forever again to get someone on the phone. After he placed me on hold for a while he came back and told me he tool care of it and canceled the order. I asked, so the order is completely canceled. He told me yes. I went to my ******* accound, fixed the problem and then put in the order. The next day I got email confirmation that 2 separate orders shipped, checked my card and sure enough I was charged TWICE. I messaged them that day and was told the order shipped before I called, not sure how that's possible as I was told there was a problem and they would be canceling if they didn't hear from me within 2 days. They then told me I had to wait until I got them and then do a warranty return. I was charged $91.68 twice and the warranty return is only offering to return the $9 each for 2 sim cards. This order was canceled I was guaranteed it was canceled by your employee and the full amount of $91.68 needs to be returned. I would be happy to send back the 2 sim cards from that canceled account but I will not pay for the shipping so a return label needs to be sent and carrier needs to pick up from my house. I shouldn't have to go out of my way for an order I was told twice was canceled. I will attach the 2 chat transcripts from today and the day the order shipped. I've gotten nowhere and nothing has been refunded.

  Business Response

  Date: 03/02/2023

  March 2, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19369680
  Re: ****************************;                                        
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by *****************************. In this complaint, **************** states that he purchased two SIM cards and service online. A Cricket employee cancelled the order, so **************** submitted a second order.  **************** is requesting a full refund for one of the orders.
  
  We researched ****************** issue s and confirmed that the order was cancelled **************** will be refunded for the order. We thank her for her patience and advise her the refund can take **** business days to process. 
  
  We thank **************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ************************************************************** 30319
  /NG
  
  
  
  

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/8/2023 my cellphone account was suspended. When I checked my online account it showed 0 balance with next payment due 2/23/203. I called and was told to contact my bank who had allegedly reversed the charge amount of $67.99. While holding with Cricket I placed a call from my landline to the bank. I placed the call on speakerphone and it was confirmed that the refund was originated from Cricket not from a dispute filed by me or the bank. I confirmed with Cricket representative that she also heard the conversation and confirmation. I asked for a supervisor and was transferred to the warranty department. I was transferred back to customer service, again requested a supervisor, was told one was not readily available and would return my call within 30 minutes to an hour. I was on the phone **** hours prior to this. I've explained the following situation. On December 22, 2022 I ordered online 2 phones and 2 additional lines. I paid $135.98. I called the next day to attempt to cancel and was told I couldn't since the label had been generated therefore I had to send them back once I received them which I did. I received notification of receipt. I was told refund within 10 business days. I called Cricket on Jan 12th or 14th because I had not received refund and on that somehow the phones I had returned were activated on the day I called. Spoke to a supervisor who supposedly had taken care of everything and I should have refund again within ***************************************************************************** landline unless I Pay $124.66. When calling the prompts ask for the phone number and the message I receive is my account is suspended and do I want to pay and can't go any further without paying.I did give my landline number to last the last representative for a supervisor to call me. I use my cellphone number for all contact. I am in a wheelchair and people only have my cell number.

  Business Response

  Date: 02/09/2023

  February 9, 2023
  Better Business Bureau    
  Online Complaint
  Complaint ID: ********
  Re: *************************
  Dear Sir/*****,
  This correspondence is in response to a complaint filed by *************************. In this complaint, **************** states her account has been suspended due to incorrect charges on her account. She is requesting for her account to be reactivated. 
  We researched her account and found she was issued a refund for an online order, and it was deducted from her account. She was also on   an incorrect family plan.
  We contacted **************** on February 9, 2023 to inform her of our findings. We explained the charges on her account, and we agreed to provide a one-time credit to her account. We reactivated her account and placed her on the correct rate plan. **************** had no further questions.     
  We thank **************** for her communication and trust that this explanation properly addresses her concern.
  Regards,
  Cricket Wireless
  Customer Corporate Relations
  ****************************************************************** 30319
  /JL 

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched from Cricket Wireless to Visible on Feb 3rd. My autopay w/Cricket hit the morning of Feb. 1st, just a couple days after we switched carriers due to processing time. When our service switched to Visible, the Cricket account was automatically closed. I wanted a refund from Cricket because we did not use the service that we had prepaid for. I chatted with and called Cricket and was told on multiple occasions they are unable to issue a refund or make any changes due to the account being closed? As if the account closure completely locked them out of the billing system.They essentially told me to contact my bank and lie to them about an "unauthorized" charge in order to get a refund. It is a pre-***************-payment that's been regularly hitting my account for over a year. Our bank "Old National" said they would have to shut down my debit card and reissue another, as well as being charged a fee for the chargeback for the so called "unauthorized" payment and also stated that it could be denied. I'm honestly a bit dumbfounded. It makes zero sense that they have no control of their billing system once an account is closed, and to be told to report it as unauthorized/ask for my bank to do a chargeback is just mind boggling to hear from a customer support agent. All we want is our refund of $80. We are unsure of what to do from here. We understand if you cannot do anything about this issue, but would like for others to know what kind of business they are and how they treat their so called "customers". Please HELP!

  Business Response

  Date: 02/13/2023

  February 13, 2023
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19367242
  Re: *************************
  
  Dear Sir/Madam,
  
  This ************** is in response to a complaint filed by ************************* regarding Cricket Wireless service. In this complaint, **************** states she was billed for Cricket Wireless service a few days after switching to another carrier.
  
  According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms:  Amounts paid for service charges are non-refundable and account balances are not transferable,refundable, or redeemable for cash. If your account is suspended or cancelled,for any reason, any remaining balance in your account will be forfeited.
  
  Non-withstanding Crickets Terms and Conditions, **************** was refunded for her service payment purchase on February 10, 2023.
  
  We thank **************** for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /KM

  Customer Answer

  Date: 02/13/2023

  I was not refunded like they stated on Feb. 10th. Not unless it has not showed up in my bank statement as of yet. 

  Business Response

  Date: 02/22/2023

  February 22, 2023
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19367242
  Re: *************************
  
  Dear Sir/*****,
  
  This correspondence is in response to a rebuttal filed by ************************* regarding Cricket Wireless service. In this rebuttal,**************** states she was not refunded as Cricket stated in their response.
  
  **************** was refunded for her service purchase on February 10, 2023. We thank her for her patience and  advise refund times can vary by financial institution.
  
  We respectfully request that this complaint is closed at this time, as we are unable to assist further.
  
  Regards,
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /KM

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a cricket mobile hotspot device and a $90/month data plan. On the fourth day I contacted them about returning it. The return was approved. I sent the hotspot back to them and they received it on January 11th, I have proof from **** On January 18th I got an email saying they received the device, and another saying that the refund is approved and I will get the refund within 10 business days. Ten business days were up on February 1st. Today is February 8th. I have called and called and called. I get non answers and/or hung up on over and over again. These reps do not know what they are doing. I give the same info over and over again. I am told different things each time. Today I was told by *************** to call the customer service number and give them a work ticket number and they'll issue the refund. I wait on hold ten minutes and more every single time. The rep is totally clueless and eventually hangs up on me. I have spoken to five reps plus the one on the warranty line today. I am very angry. I want the money I am owed. I have been a cricket customer for years. I am changing companies after this. I WANT MY REFUND BACK ON MY CREDIT CARD I PAID WITH. Right now.

  Business Response

  Date: 03/02/2023

  March 1, 2023
  
  Better Business Bureau
  Online Complaint 
  
  Complaint No:19366624
  Re: *********************************
  
  Dear Sir/Madam, 
  
  This ************** is in response to a complaint filed by *********************************. The complaint, ****************** states she returned her hotspot device and is requesting a refund of her payment.
  
  We researched Ms. ******** account and found she was issued a refund of her equipment on February 9, 2023; however, she was not refunded for her service payment. Per Crickets Terms and Conditions:   Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your Account is suspended or canceled, for any reason, any remaining balance will be forfeited. Full terms can be found at www.cricketwireless.com/terms.   
  
  We contacted ****************** on February 24, 2023, to discuss our findings. We agreed to make a one-time exception and requested a refund with our back-office team. Once Ms. ******** refund has been processed, she can expect her refund within **** business days.   
  
  We thank ****************** for her communication and trust that this explanation addresses her concerns.
  
  Regards, 
  
  Cricket Wireless, Customer Support 
  1025 ****************** 
  *******, ** 30319 
  /JL 

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have service through cricket wireless. They took out double than what they were supposed to. This put em negative in my ac**unt. They refused to refund me I spent over an hour on the phone and advised I need to drive from **** to ******* to make a **mplaint. I am a mother of 3 kids and it's not logically to drive across ***************** to file a **mplaint. These should be handled over the phone. I have ** tacted my bank and I now have to wait for it to go through and be charged and overdraft fee before they are able to do anything

  Business Response

  Date: 02/27/2023

  February 27, 2023
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19348386
  Re: *****************************
  
  Dear Sir/*****,
  
  This correspondence is in response to a complaint filed by ***************************** regarding Cricket Wireless service. In his complaint, ******************** states Cricket charged her two times for her wireless service. ******************** called the Cricket ************* Team for assistance, and she was advised to drive to the ** office for Cricket Wireless in ******* and submit her complaint.  ******************** is s requesting a refund.
  
  We spoke to ******************** about her complaint and there is a Chargeback chargeback pending for the double payment. On February 23, 2023, we issued a credit to Ms. ********* account to prevent her from being suspended once the chargeback complete.
  
  We value ******************** business and assured her that the Cricket Care leadership team would receive the details of her complaint so they could investigate her concerns and take any action they deem necessary.
  
  We thank ******************* for her communication and trust that this explanation properly addresses her concern.
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /NG
  
  

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19348386
  
  I am rejecting this response because:I was lied to by the representative that called me. She advised I have 2 options keep my complaint open and my account would be suspended. I went over what happen ****** was taken only ****** should have been taken. I told her if my account gets suspended I will take my business somewhere else. My bill is always paid. She said she would credit my account. But what she did was apply the extra ****** to my next month's bill. Due to this I had to struggle and I am out of ***** for an over draft fee. My bank has declined my dispute because cricket told them it was a separate transaction and applied to the next month. This has been horrible and I am devastated. I should not have to struggle because a company took more than what they were supposed to. My kids should not have to struggle because of this and it has not been easy. I will be ending my service with cricket to find a more honest and reputable phone company. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/03/2023

  March 2, 2023
  
  
  Better Business Bureau
  Online Complaint
  
  Complaint No: 19348386
  Re: *****************************
  
  Dear Sir/*****,
  
  This correspondence is in response to a rebuttal filed by ***************************** regarding Cricket Wireless service. In his rebuttal, ******************* states that she feels like she wasnt told the truth regarding her options in resolving her complaint initially.  
  
  We spoke to ******************** about her complaint and there is currently a C chargeback pending for the double payment. On February 23, 2023, as promised, we issued a credit to Ms. ********* Crickets account to prevent her from being suspended once the chargeback was complete.
  
  ******************* must contact her financial institution to continue disputing the overdraft fee. Cricket cannot resolve this issue for *********************
  
  We thank ******************* for her communication and trust that this explanation properly addresses her concern.
  
  
  Regards,
  
  Cricket Wireless, Customer Support
  1025 ********************
  *******, ** 30319
  /NG
  
  
  

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay my cricket wireless bill on the due date of 2/1/2023. That date was also my payday. My paycheck showed up in my account sometime around 8:30pm ish. I tried to pay on the app. I got an error message stating my "card information was incorrect". I tried the website and got the same error message. I tried the automated system and the payment did not go through. I waited for a live human customer service representative. He took my card number twice and it did not go through. He suggested that maybe my card wasn't "active". My card is fine because I used to pay other bills, not to mention vending machines, and online purchases. My card worked just fine the day before, that day of, and the day after. There was nothing wrong with my card. The representative asked me "if I wanted to sign-up for autopay to avoid this from happening in the future". I have no desire to participate in autopay for any of my bills. The website, the app, the automated system, and even the cashier in the store the next day all prompted me to sign-up for autopay to "avoid" this issue. Subsequently, I physically went into a store the next day to pay my bill with the SAME CARD they claimed didn't work. I was charge a reconnection fee of $15 and a transaction fee of $4 for making my payment in the store. I immediately called customer service to request a refund of the extra $19 dollars. I was denied my refund request. It is my belief that the Cricket Corporation is deliberately disrupting all 4 forms of payment in an attempt to force customers to sign up for autopay. I do not believe it is lawful for a business to eliminate all methods of payment and claim it's the customer's fault and then charge them a "fee". I request your assistance to get my $19 dollars back. And I request you all cite this corporation for bad business practices. Thank you.

  Business Response

  Date: 02/27/2023

  wrong date on portal to close submitted. response.