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Business Profile

Auto Repairs

Full Line Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website: ************************************ [ ******************** (Owner: ******************) has two stores, The one I went to get my car service is located at 5656 Buford Hwy ********, ** ***** ]*****************************************************************************************************************************I went to this car repair shop on Jan 8, 2024 for my Engine light issue (************** at 5656 Buford Hwy ********, ** *****). The owner, ******************, informed me that my car had the following issues: The engine light problem, ******* in the oil made the oil discolored (twice the oil change), Air bump needed to be replaced, and before he could begin work on my car, there would be a charge of $1,200. However, shortly after picking up my car and driving for just three minutes, the engine light reappeared. This incident suggests that they did not properly inspect the car before returning it to me. I promptly returned the car to the shop and left it with them for a total of 9 days. They were still unable to resolve the issue, yet they still charged me for their services.___________________________________________________________________________Furthermore, during their handling of my vehicle, they caused significant damage. The front struts collapsed, resulting in a loss of suspension absorption and excessive bouncing over bumps. The only solution to rectify this issue is to replace both front struts, The air conditioner no longer works, it only blew out the air now, and the *** light is on. In total, I had to spend $2,700 at the Chevrolet Dealer to address the repairs that ************** failed to resolve and to fix the damage done to my car. I am expecting for the reimbursement of $4,530 (Refund $$1,192.17 from this place + Chevrolet Dealer charge $2,662.76 + $528 for Car rental + $145 Towing service)___________________________________________________________________________On Jan 17, 2024 Upon further investigation, I discovered that according to the ******* Secretary of State, the owner operated two car shops. However, the one I visited was not listed, indicating that the business license had expired in 2015. Upon contacting the **************** court clerk, I learned that they had located the address under a different business name. When I attempted to obtain the business license for verification purposes, the establishment refused to provide it, despite my persistence.

    Business Response

    Date: 03/19/2024

    This customer filed a complaint with the wrong shop. This customer has never been to this location and has no history of repairs. Please call me at ************ (my direct cell phone number) for any further explanation or any questions or concerns. Thank you. 

Full Line Auto Care is NOT a BBB Accredited Business.

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