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Business Profile

Dentist

Mall of Georgia Dentistry, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been going to this practice for 15 years when it was with *********************. Since his passing I have only been back once. I had and still have dental insurance which paid for the routine cleaning and x-rays. Now some 2+ years later I'm being hounded about the bill because the office filed my claim under *********************. Naturally the insurance company demanded their money back because they are sure I did not see a deceased dentist! The practice returned the money and now wants me to pay for their incompetence in billing incorrectly. I have work diligently to keep my bills and credit in check. I will report this matter to the BBB and pursue legal action if necessary to stop this nonsense.

    Business Response

    Date: 08/29/2022

    You are correct that the original claim for your visit was submitted under ********************** in error.  Through an internal audit we conducted, the error was realized and we volunteered this information to your insurance company as well as sending them the original payment and a corrected claim with the correct treating provider's name and information.  Your insurance provider chose to cash the refund check and not process the corrected claim.  It was our error in the first place and we have taken the financial loss. Unfortunately, at the same time our software was being updated and the insurance claim was closed in error.  As a result, you received a bill in error. 

    Our intent was never to bill you, the patient since as you stated, you had and still have dental insurance.   While we have yet to receive payment from your insurance company, we have taken care of your account, so that you are not being billed.  

    We do apologize for the billing error, but have corrected it on our end to ensure you do not receive additional statements from us.  Should you have additional questions, please feel free to contact our office as we our happy to help.  

Mall of Georgia Dentistry, LLC is NOT a BBB Accredited Business.

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