Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dental implant put in on top of my bone instead of in the bone about 2 months ago by ************ at Atlanta Oral and Facial surgery the actual process started in March 2023. In November 2023 my crown came off in my mouth while eating a salad. Another dentist at the same practice ****************** apologized and stated he was disappointed that this happened, that another X-ray wasnt done to check for placement which left my implant placed on the outside of the bone but not in the jaw bone and they wanted to redo the implant. I informed them I didnt want them to do the procedure and they informed me they couldnt refund my money nor would they send a corrected claim to my insurance so that I could get it done by another dentist. All I wanted was my money back and for a proper corrected claim to be filed with my insurance so they can help with the expense of getting this redone. *** missed work, been in off and on pain, and Im dealing with only being able to eat on one side of my mouth.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate issue: Office staff does not handle financial issues for patients. My husband, had services done at AOFS in May 2022. He has primary insurance and secondary through my company. First AOFS sent the claim to my insurance, as if I had services done and then AOFS sent the claim to secondary as if my husband didn't have primary and they were paid an overpayment from secondary on 08/22/2022 for my husbands service (The provider received payment from primary, insurance on 06/22/2022) I have called the provider every month, emailed, and sent messages on their website. They finally sent a letter in November to make a correction of services on my behalf since I did not have services performed; but I have been told by the provider that they have been in communication with the secondary insurance to make a correction in payment for my husbands services since they received an overpayment. I called the insurance on 01/17/2023, and they said there hasn't been any communication from the provider regarding my husbands claim. The corporate office has told me repeatedly that there has been communication with my insurance to inform them of the mistake for my husbands claim, and they are waiting for my insurance to make the payment correction; therefore, the provider can't reimburse me fully until my insurance makes this correction. **** did send me a small reimbursement due to what my husbands primary insurance paid, but they could owe me more depending on what my insurance truly pays on this claim. I know mistakes happen, but I am the one that has to reach out over and over for this correction and I have been told that the issues are in process to be fixed, even though the insurance doesn't know the provider has already been paid by the primary insurance. I was the one that had to call my insurance to escalate this claim issue. This is very dishonest and completely ridiculous. I should not have to call insurance to escalate the problem.