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Business Profile

Dentist

Vivid Smile Dental Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Vivid Smile Dental Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivid Smile Dental Center, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found this dentist from my insurance company in-network providers (Anthem). I chose this doctor because he is an african american doctor and i once read an article that african americans get better treatment, better care for when they visit their own kind (african american). The low rating are for the staff incompetent, unprofessional and gross negligence. Long story short, i've had several procedures done and they overcharged me i paid over $500 , when the insurance paid out per the *** it clearly shows i overpaid by approx $251, i have spoken with the front desk ***** (Caucasian) billing lady and another lady who answer the phone with glass (****** or something like that African American, front desk lady) . I have been waiting going on one month and half for a refund. When i call them to see when willi receive it should only take 2-3 **** **** play the cat and mouse game, place me on hold forever tell me ***** (She's the one who handles billing) isn't here, she's at lunch, she left early.Today i called 4 times while at work (I have a corporate job, i cannot afford to sit and play phone tag) they purposely dodged my calls lied about returning my call earlier this week. The dentist is himself is very knowledgable, kind, sweet, charming and conscientious (good looking as well, no offense to him just giving compliments when its deserved) these ladies however are from hell! If you decide to go here better have your own insurance quote the rate because they will overcharge you than play oblivious as if they do not know what is going on. Because of the LACK of follow-up i will never visit this dentist office again sadly. I thought I found a great dentist in this vicinity but the fact the Dentist is aware of this and hasn't taken proper action to rectify it makes me feel as if he know what is going on and simply doesn't care.

      Business Response

      Date: 05/02/2023

      This is not our patient. Vivid Smile Dental Center, sold the practice at  ************************************************************** on 12/13/2021 to Smile Pro Dental Gallery. 

      *********************************** (Smile Pro Dental Gallery) is the owner of the practice at **************************************************************; 30236.

      Mr. *********************** was seen by ***********************************, not ********************************* (Vivid Smile Dental Center).

      Respectively,

       

      *******************************

      Office Manager

       

       

      Customer Answer

      Date: 05/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Kawoin ********

    Vivid Smile Dental Center, LLC is NOT a BBB Accredited Business.

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