Reviews
This profile includes reviews for Synovus Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 40 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDebra W
Date: 01/30/2024
1 starDebra W
Date: 01/30/2024
The worst bank I ever dealt with. Bill pays took longer than usual time to arrive at destination. And when someone fraudulently tried to transfer funds from my account, they would not address it. Then when trying to cash Ira that I had bot used against my taxes, the head banker treated me very ugly.
Synovus Bank
Date: 01/30/2024
We have reviewed the comments left by the customer and will reach out to her directly to discuss the issue.Review fromTara S
Date: 01/23/2024
1 starTara S
Date: 01/23/2024
When you card is hacked (not the first time) and on the phone and hang up and won't take your call.... I'll be removing my personal account which has over 6k in it somewhere else! I'll put a screenshot of the phone log in case anyone needs it. Don't bank here! Before they bought out my local bank no problems! I would recommend getting out of this bank ASAP! They can talk before they say they are open 3 days ago and allow and fraudulent charge to flag your account but when it posts have no time for you! It's our money they are keeping. Change ASAP! I am! Been with the local bank before bought out over 20 years! Loyalty just changed and I will make sure my business partners know as well as everyone I know does. I have a lot of contacts and they are high up individuals and don't think there will not be some other action involved! $25 for my card to be expedited when at a local credited place will replace for free.... yeah ok. I have a savings account there that will now house my personal along with business accounts and a word of mouth goes a long way in the business I am in! You need the screenshot for when I got hung up on I got it! Good luck! 0 starsSynovus Bank
Date: 01/25/2024
We have reviewed the comments left by the customer and will reach out to her directly to discuss the issue.Review fromLinda P
Date: 01/08/2024
5 starsWe needed to wire money today but we were out of town in Savannah, Ga. We went to the Savannah Mall Boulevard branch where we were introduced to Sally Connelly. She treated us with the upmost courtesy and care. The wire was done quickly & efficiently. We were very impressed with Ms. Connelly’s customer service. It was a great experience! Thank you, Ms Connelly.Review fromCorey C
Date: 01/03/2024
1 starCorey C
Date: 01/03/2024
I would add zero Stars if allowed,a joke of a "bank". They want proof of me paying a bill twice when it literally shows I paid twice but in order for me to dispute an identical charge,I have to send an email and wait more days on top of the 4 days it took to post. Don't waste your time with these arrogant crooksSynovus Bank
Date: 01/04/2024
We have reviewed the comments left by the customer and will reach out to him directly to discuss the issue.Review fromkenyatta b
Date: 01/03/2024
1 starkenyatta b
Date: 01/03/2024
They trick you about your available credit when you get the card.Synovus Bank
Date: 01/09/2024
We have reviewed the comments left by the customer and will reach out directly to discuss the issue.Review fromSarra B
Date: 12/26/2023
1 starThere branch in ************ ** the **** *** ******** has a manager that is racist
I firmly believe that Jeannie’s discriminatory actions, combined with personal animosity towards me, have led to unwarranted actions. As a young black female, I feel discriminated against and unfairly targeted. I am seeking legal representation to address these issues promptly.Review fromFalana C
Date: 12/23/2023
1 starFalana C
Date: 12/23/2023
Terrible customer service. They will let ppl take money out your account. Takes a week and a half to receive new card.Synovus Bank
Date: 01/02/2024
We have reviewed the comments left by the customer and will reach out to her directly to discuss the issue.Review fromRick D
Date: 12/13/2023
1 starHad a ***** credit card with a zero balance but they closed the account after a credit report was pulled that had false informationReview fromJennifer W
Date: 11/07/2023
1 starJennifer W
Date: 11/07/2023
On October 14th I opened a new account online with Synovus Bank and my account was debited twice for the initial opening deposit of 25.00 . I contacted Synovus for over a week via messaging , calling customer service and was told I needed to call my previous bank and have them resolve it on their end. Made no sense but I contacted my previous bank and they reversed one of the 2 ACH withdrawals. A few days later Synovus blocked my account and card , I called customer service once again and was told I needed to go into the branch. On Friday October 27th I went in and was told by Jenny M****** my account was under review by their " Financial Crimes . Department " . She sent them an email explaining what happened even showing them the duplicate 25.00 ACH debit opening charge. It is now Tuesday November 7th my account is still " Under Review" nobody will give me answers and I cannot access my money. I have never in my life been treated so poorly as this Bank is treating me.Synovus Bank
Date: 11/07/2023
We have reviewed the comments left by the customer and will reach out to her directly to discuss the issue.Review fromAngela A
Date: 11/02/2023
1 starI have been dealing with Prosper for credit card purposes. They blocked my card because I declined a $49 charge from Hud Homes. I was not given a new card and I wasn't told how long the block would be in effect. I just spoke with a supervisor who claims texts and calls made earlier today between myself and Prosper have to be listened to. This is Illegal. It tells me if a customer declines a charge their account is blocked. Like they are going to make the customer responsible. for the charge? Not fair!!!! I called ******* **** to make them aware of this earlier today.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.