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Business Profile

Dry Cleaners

Wade Cleaners
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Wade Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wade Cleaners has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped off items for dry cleaning. On the pickup day, they only had my pants and long sleeve shirt. They did not have my suit jacket. Returned a few days later and it still had not shown up. Called the main location where they do the cleaning and they said give it another week to see if it shows up. It never did. Had to call and leave many messages before getting a call back from Alex Z******** (cleaning manager). Finally got in contact with him and he sent an email with the claims form to fill out. Emailed it back to him that day and never received any response back. Reached out again multiple times through email (4 emails) and countless phone calls and only got in contact with him one time. He responded that they sent out the check, but I never received it. He said he would inform the people he sends that information to, but I still never received a check. I tried calling again, but again, never received any compensation for them losing my $210 suit jacket. I eventually gave up, and was recently informed of the BBB and that y'all may potentially be able to help out.

      Customer Answer

      Date: 01/15/2025

      I appologize, I've been out of town for a while and couldn't figure out how to respond on my phone.  Here is the claims form for Wade Cleaners.

      Business Response

      Date: 01/31/2025

      Good morning. Due to a change in domains around the time of this claim we were unable to access email records an reach out to Mr. Kimbrel. We have since refiled his claim and have the claim check written. As soon as I get an address to send the check to we can resolve the matter. Any help in this matter would be much appreciated.

      Contact me at ************ or ************

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late June my husband took 3 blouses to be dry cleaned. After a couple weeks he returned and was told they only had two of the three items, he took the two items and they "split the ticket" creating a new ticket for the one orvis linen blouse on July ***** Approx one week later they still were unsuccessful in locating the blouse, my husband was given contact at the main plant, Alex ********** called and left a message, no response, the following week I called and spoke to Mr. ********* and said they would continue to look for the garment and would call with a fallowup. Couple weeks pass, no contact, I left a message with Mr. ********* late last week, no response. I decided it was time to file a complaint requested a refund.

      The blouse is a couple years old and not extremely expensive (probably cost $50-60 when new). I'd like to hear from Wade Cleaners and we can discuss appropriate reimbursement.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/08/30) */
      Mrs. *****.

      I'm sorry that we've been unable to locate your missing shirt. Unfortunately, we've been unable to reach you since the phone number we have listed on your account is disconnected.

      I will be more than happy to process a refund for you, if you'll please give me a call with your updated contact info. Please accept my apologies for your inconvenience.

      Sincerely,

      Alex Z********
      Cleaners Manager


      Consumer Response /* (3000, 7, 2022/09/05) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      My wife called Mr. Z******** on Thursday **** he indicated he would immediately send a link for a refund. For the FOURTH time, we gave him our contact information. We never received the email or any other contact. Mr. Z******** please do not bother to contact us, the refund is inconsequential, poor customer service however, is not.


      Business Response /* (1000, 14, 2022/10/18) */
      We spoke to Mrs. ***** and Have forwarded her documents that once filled out we will be able to process a claim for her lost item. We discussed a fair price for the item in question and were both satisfied with that concluding the issue at hand once we have her paperwork.

    Wade Cleaners is BBB Accredited.

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