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Business Profile

Motorcycle Dealers

Rally Point Harley-Davidson

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rally Point Harley-Davidson's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rally Point Harley-Davidson has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Harley dealer ship had a 114 air filter cover on a 107 Harley. So they were pretending a Harley street glide standard was a special. No one told me it was a standard with the 107 engine in fact they pretended it was a special with the 114. So I bought it under false pretense and called the dealer to correct the issue. The salesman told me the general manager knew it was a standard with a different air filter and yet nobody told me the bike was not what I was under the impression it was. I took it to another mechanic shop and they were the ones to point out what had happened. I checked the contract and they put the paper work as a standard and they went through it quick and again no one pointed it out that they knew the air filter was wrong and misleading.

      Business Response

      Date: 02/26/2025

      **. ***** bought a Used Harley from the dealership on 12/27/24. The motorcycle was sold as model **** and all paperwork reflected that. There was a misunderstanding with the customer as to whether the bike was a **** or *****. The **** is a standard 107 engine and the ***** is a special 114 engine. The motorcycle had aftermarket accessories from the prior owner including a 114 breather which caused some confusion. The price of the motorcycle was reflective of a ****. **. ***** had submitted his complaint prior to our General Manager having the opportunity to meet about **. *****'s concerns. The General Manager explained the confusion and apologized to the customer for not doing a better job explaining the accessories on the motorcycle. **. ***** was offered a gift card for his inconvenience and is satisfied with the result. The owner called **. ***** to further review the situation and make sure the customer no longer has a complaint and the issue has been resolved to **. *****'s satisfaction. 

      Customer Answer

      Date: 03/06/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22822508, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

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