Complaints

This profile includes complaints for Knox Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Knox Pest Control has 6 locations, listed below.

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  Knox Pest Control

  8158 Fortson Business Park Blvd Columbus, GA 31909-5655

  
• 

  Knox Pest Control

  1190 US Highway 84 W Cairo, GA 39828-1967

  
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  Knox Pest Control

  4106 Colben Blvd STE 102 Evans, GA 30809-6130

  
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  Knox Pest Control

  502 New Franklin Rd Lagrange, GA 30240-1934

  
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  Knox Pest Control

  595 Dekalb St Auburn, AL 36830-4060

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gentleman from the business, claiming to have done prior work, showed up expecting to provide a service that I have neither agreed to or requested. Fortunately I confronted him before he was able to begin doing anything and he informed me it would cost $300 for a “termite bond” or something. I’ve never heard of this before and we explicitly have a no solicitation sign posted on our property. This was a severe violation of my privacy and an attempt to strong-arm me into paying $300 6 days before Christmas.

  Customer Answer

  Date: 12/30/2024

  After previously making it clear I wanted no further contact from this business, they are now currently (at this moment) in my yard without my consent. The gentleman spoke to my wife and said they were removing something they previously installed. Im not sure what else to do at this point but contact the authorities. If I see any person from your company on my property, ever again, I will be calling 911 immediately for trespassing and will provide BOTH complaints as proof. GET OFF MY PROPERTY!
  Request No further contact by the business.
  

  Business Response

  Date: 01/07/2025

  The ********* stations (termite protection baiting system)
  were installed when the home was purchased by the previous owner in December 2023;
  therefore, the automatic renewal for the termite warranty was due in December
  2024.  As a matter of common real estate
  practice, the termite coverage stays with the home and automatically transfers
  to any new owner who chooses to continue the coverage by paying the annual fee
  of $300.  This is completely optional. Had we known the home had been sold again, and had contact
  information, we would have reached out to you to schedule the service. We
  apologize for any inconvenience. If you choose not to continue the coverage, you are under no
  obligation. Simply notify us of your decision and we will remove the termite
  protection stations.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar***, 2023, Knox staff came to perform routine lawn service and we were told that this time is to do weeds control. During one year using its lawn service, we always need to make time to watch their service to avoid the chemicals to spill over our plants/ flowers around house. This time, unfortunately both my husband and I were in calls, thus we left our luck to the Knox staff. After couple of days, we started to notice that our rose started to turn yellow, the scrub starts to die. We reached out to Knox and was told that its field manager only could come to see the situation during 9-11am and we need to take a day off to show him/ her around.
  
  I felt wordless after hearing the message from the phone, we pay the service for lawn treatment (to be honest, after one year of service, the lawn gets more weeds), not to damage our plants/ flowers we put so much efforts and investment in it.
  
  I request the business to compensate for the damage, the total number of plants and flowers damaged due to the weed control is 35 pieces. I also attached couple of photos to show the miserable scene we suffered from Knox service as an evidence to show how regrettable we feel to choose its service and how heartless they perform its service.

  Business Response

  Date: 04/11/2023

  Response:
  Upon receiving the complaint, our lawn department manager
  called Mrs. **** and went out and inspected the shrubbery the same day. 
  Upon his arrival Mrs. **** started screaming and would not let him speak. Our
  Representative tried to explain to her that the latest frost damaged the tips
  of the plants and that they were not dead.  She continued to yell and
  scream and would not except that answer.  He then called our district
  manager and explained the findings to him.
  
  Our district manager then called Mrs. **** and scheduled a
  time to come out and meet with her on that same day.  When he arrived Mr.
  **** showed us the shrubs he was concerned about. We listened to his concerns
  and upon inspection of the plants in question, confirmed that frost damage is
  what he is seeing.  We explained that the damage on the tip of the plants
  that he is seeing is from frost damage and that there is new growth on all of
  the shrubs he was concerned with. 
  
  I explained to him that it is normal and causes no permanent
  damage.  I showed him the new growth already budding from the frost
  damaged areas.  He became agitated and got loud.  I then attempted to
  show him images online of frost damage on the exact same species of shrubs that
  he has.  That only angered him further.  When she came out, and heard
  the outcome, she became very agitated, screaming at me and getting in my face
  to the point that I could feel her breath on my face.  I tried multiple times
  to explain that her plants are not dead, merely stunted from the frost we had
  less than two weeks ago (after having weeks of 70+ degree temps in Feb and
  early March).  She screamed stating I was a liar, and continued to get
  uncomfortably close to my face while doing so.  After asking her multiple
  times to let me step back, and discuss this in a respectful manner, she
  continued her barrage.  At that time I apologized, and explained that I
  would not be able to continue this conversation and proceeded to leave. 
  She followed me all the way to the truck screaming the entire time about
  touching her plants and stepping on her grass, and yelled at me even as I was
  pulling away.
  
  In the best interest of our business, we have cancelled the
  account.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************************************
  I had this company come out to put insulation in the roof on April 2021. I had warranty under the the contract I had signed up during that time that included wildlife inspection for one year. I also had them put up screens behind the vents to insure no squirrel are wildlife animal can come in. I had only signed a contract to have them install insulation only for $2,400. I had called them out to check the attic on Oct 2021 because I heard sounds up in the attic. They check and I was still under the warranty time frame. Then Feb 2022 I received calls from the company stating that I owe them money and I had explained the situation to them three times that it was under the warranty. The nature of this dispute is that I received a bill from them stating that I need to pay them $125 for wildlife annual fee. I never agree to pay nor did I signed up for this. So I do not understand why I have this bill and why the company does not understand when I have explained this situation numerous times to the customer service. I have tried to call the company and left messages to resolve this situation but no calls were returned. Please help me in this matter: if the customer did not agree or sign up for services; the company can not charge the customer. I only want this charge off my account and for the company to stop calling me about this charge.
  

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/26) */
  We have spoken to Ms. *** and have credited her account and cancelled the wildlife renewal contract to her satisfaction. Thank you