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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The tanning bed has been out going on 2 weeks!!!! the bulbs are burned out there's been several complaints I'm sure half a dozen or more.. *** is the manager needs to get off his behind and put the bulbs in here we are paying for this service, and it needs to be fixed. They only have ONE TANNING BED the rest are stand up...fix the problem ASAP or refund people's money, or they can give a free membership to a friend either way that this problem needs to be fixed. I don't use the gym I only use the spa area..

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to use Planet Fitness in May of 2021, at the ********, ** location. I ended up accepting a job offer in ************** in September 2021 and went physically into the location (even bringing the written request) to cancel my membership. I realized in May 2022, that Planet Fitness was still charging me the monthly rate. I had this same issue happened in ********** when I moved to ******* in 2017. I went physically in (as the only other way to cancel is by mail). Was told it was canceled, and that an e-mail would be sent confirming cancellation. I did not received this e-mail both times. last time, I had to try to get a hold of ******** (who does the billing for Planet Fitness) only to be told only the franchise location can cancel it. Took me almost 2.5 years to get it to stop (and because I never received the cancellation e-mail, they would not refund anything, which at the time I just cared to get it stopped). Here I am once again, trying to get Planet Fitness to cancel this. I even sent an e-mail to the location requesting this to stop (I'm not local anymore to be able to physically go in). I probably won't even get a refund. But I do need this to stop being charged. This is illegal and almost fraud. Without the cancellation e-mail, there's no refund, and yet, the e-mail is not received right away either (but the billing e-mail from ******** comes through no issue, so obviously PF has the correct e-mail). I'm requesting BBB help me get this site's attention, as of May 2022, I have not received an answer to e-mail request using the link on their website. I also refuse to call in, as with no proof of the conversation, I would hit the same roadblock as before, of "no proof" or evidence of any request. This is why I need to do this all in writing. So no question this was requested. The fact this is a recurring issue with PF franchises and no change in cancelling process is dishonest, causing many others I've talked to about the same issue a huge headache.

Planet Fitness is NOT a BBB Accredited Business.

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