Complaints

This profile includes complaints for Canvas Champ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canvas Champ

  125 Enterprise Dr Ste C Cumming, GA 30040-1606

• 

  Canvas Champ

  25 Enterprise Dr Cumming, GA 30040

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 photo items back in December 2023. I paid extra for expedited delivery to have them delivered by the 27th of December. December 27th came no delivery. I uses their chat, I was told to give it a couple of more days. It is now 3 days after the initial 27th and still no items. I used their chat again and keep getting the run around and they will not issue a refund, only for delivery. It was gifts which I now no longer need and I explained that to them. I told them to cancel it cause I still haven't received it.

  Business Response

  Date: 03/16/2025

  The resolution has been given in the email chain and the proof is attached for the reference.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canvas Champ agreed to make a neon sign for me but instead of showing me a proof, they manufactured a product that does not match what was represented on their design tool. Namely, a dot on the letter i, which is not a dot on the finished product.When I brought his to their attention, they claimed that a dot cannot be made on neon signs, contrary to a minimum of seven signs on their website in addition to the design tool I used, which represented as a dot.

  Business Response

  Date: 03/16/2025

  Email is not received with all details of the issues so please share the same at the customer support email.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a canvas from a company called canvas champ in the amount of ***** and never received the product. The charge shows both on my PayPal account and coming out of my Broadview credit union with a transaction ID of ****. I called and spoke to someone with the name of ****** (I believe) he told me to register and the item would show in my cart. I attempted and it does not show so I called back and spoke to him again, he said the product wasnt ever completed so to check with my bank that the amount did in fact come out. I did this and received a transaction ID and called him back he said there are no managers, and that there is no way I couldve called my bank so quickly to confirm that the amount came out and that I was out of options and he hung up on me. At this point I did not receive my money back or the item purchased. I purposely used pay pal as a secure form of payment

  Business Response

  Date: 03/16/2025

  Please share your order number

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 11 canvas photos and only received 8. I emailed the company with no response. I then called the company and was instructed to email ***************************** with details about the missing items and they would either refund me or ship the missing items. I have not received a reply from that email either. The total of the missing items come to $50.78. I would like a refund. This is for Order #USA169084253888 The total after discount and tax was $127.08 and the items missing is the canvases that cost $28.94, $12.99, $8.85.

  Business Response

  Date: 03/16/2025

  The resolution has been given in the email chain and the proof is attached for the reference.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a personalized Rubix cube on 6/30 as a gift which was presented on 7/21. Upon attempt to use the toy it immediately fell apart. I filed a request for refund on the website on 7/27. Upon hearing no reply I contacted back on 7/31. I was told that images were needed--which were sent on 7/27. They apologized and said it would be expedited and a reply received within 2 days. I contacted back on 8/2 as I heard no response. Once again was asked to provide images via an email. I explained that I had already supplied the images and sent once again. And was told that I would need to send via email and would hear back again within in two days. I explained that this is now the second time I have been told this. All proof has been shared. I do not know if it is a scam or if the company is just this disorganized. I am asking for full refund for the product and shipment as it was faulty: $18.98.

  Business Response

  Date: 03/16/2025

  The order is fully refunded

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered pet shopped pillows from this company and when they arrived they were deformed and reek of poison. I e tried contacting to have this resolved and received almost no contact. They completely blow me. Off and refuse a refund.

  Business Response

  Date: 03/16/2025

  The resolution has been given in the email chain and the proof is attached for the reference.

• Initial Complaint

  Date:07/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2023 I ordered several prints from ********************* on their ** website listed in the amount of $68.15. On June 30, 2023 I contacted them on their email ****************** to make an adjustment on my order. They responded that the order had been shipped and that adjustments was no longer possible. Later on the same day I also received an email from Federal Express that an order was being initiated from *****. I was surprised since I order anything outside *****************. After checking on the internet I found out that the order I placed on Canvas Champs was being made in *****. As an ******** I always like to use US made products and do not like anything made from other country. I also received an email from Federal Express that the order had been In Transit for 9 days and that future delivery requires my presence and signature. I placed the order as a Birthday Gift and being in transit in ***** is not acceptable. Canvas Champs DID NOT disclose all of this in their website. I even sent an email to Canvas Champs on July 7 & 8 which they did not respond. I felt that they are doing a scam on their website and on their US advertisement. I don't like that the product they claim to deliver will be coming from *****. I like a full refund of my money in the aamount of $68.15.

  Business Response

  Date: 03/16/2025

  Please share your order number so we can assist you.

• Initial Complaint

  Date:07/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent someone elses order and have not been able to contact them. No one is ever available on their chat and they just send a copy and paste email asking if you still need help and they never respond. Its a complete scam.

  Business Response

  Date: 03/16/2025

  The resolution has been given in the email chain and the proof is attached for the reference.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th I purchased multiple canvases from Canvas Champ (www.canvaschamp.com) for an art show. I spent $130 plus extra for Express shipping. When my order arrived (over 6 days late) the packaging was not damaged but the inside canvases were almost all broken. The edges weren't even square in most prints -- the canvas was glued into the frame in some spots and in other spots coming off. All 4 of the large canvases had broken wooden frames. Multiple canvases were marked up as well. I had previously ordered from this company and didn't have any major issues like this. I contacted customer service twice and the latest answer was I could get 20% of my money back. I asked for 100% refund with no response. Their website says satisfaction guaranteed or 100% refund. Their guarantee doesn't seem to mean anything. I attached a screenshot of their website wording about the guarantee. Thank you for your help.

  Business Response

  Date: 03/16/2025

  The resolution has been given in the email chain and the proof is attached for the reference.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered canvas prints from an online printing company called Canvas Camps. They had a coupon on its splash page stating by nine, get three free. I ordered nine prints expecting three additional canvases to be sent. They now say the terms and conditions were unmet, and I waited too long to respond. I reiterated several times that the ad on the splash page did not have any links to the terms and conditions page. I sent customer service a copy of their splash page promotion proof that there was no link to the terms and conditions page. I called customer service on June 7th, spoke with *******, and explained the situation. He asked for 24 hours to review; I received no response. I called again and talked to *****, who requested that I email customer service a copy of the splash page requesting the three additional prints. Again I have yet to receive a response; I called again and spoke with ****, who promised to call back or email me within 24 hours. I waited for an email or a callback again no response from anyone in customer service. I called again and talked to ******, who talked to me like I was mentally challenged or a kindergartener stating that it was too late to change the order and that I did not understand the terms and conditions. If this was indeed a misunderstanding on my part, they should have offered to send the three additional prints as a goodwill gesture. Giving me the run around for almost a week is poor customer service, and I will never use them again.

  Business Response

  Date: 03/16/2025

  The resolution has been given in the email chain and the proof is attached for the reference.