We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photo Engraving

Canvas Champ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Engraving.

Complaints

This profile includes complaints for Canvas Champ's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canvas Champ has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid extra for quicker delivery. I chose **** company because I could get what I was needed in time. The items were to arrive Thursday April 27. I needed these items for year end gifts for our coaches. I still don't havebrhe the items that were now supposed to arrive today, and just got notice I won't have then now until tomorrow. I had to scramble to get alternate gifts. They have refunded me the shipping but I shouldn't be paying full price for something that I had to turn around and order something else in *** of..

      Business Response

      Date: 03/16/2025

      Please share your order number so we can assist you.

    • Initial Complaint

      Date:04/29/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a large print order for 40 booklets on behalf of a non profit organization I am part of. We needed these printed and delivered by 4/28 for an event attended by 500+ people. I had checked at least 3 times before placing the order whether the order will be delivered by 4/28 and was assured as yes. However, the order has not been delivered now and we are in a fix on how to organize the event without the booklets. Those booklets were supposed to be gifts for the teachers. The event was to appreciate their contribution. We have been following up on the order status since 4/22 and every time we are getting a different answer. Every time the update we got is, they will get back to ** with an update in ***** hours. It is extremely frustrating to follow up with them. We have asked *********** to compensate for the delay by cancelling the order and giving full refund but haven't received anything yet. The company is extremely unprofessional, unresponsive and lacks the business ethics.

      Business Response

      Date: 03/16/2025

      The order is fully refunded

    • Initial Complaint

      Date:01/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my order of 2 framed pictures December 22, 2022. Upon receiving my order, both were damaged. I submitted a ticket and sent an email that same week with no response. I am looking for a refund.

      Business Response

      Date: 03/16/2025

      The resolution has been given in the email chain and the proof is attached for the reference.

    • Initial Complaint

      Date:11/24/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed over a $300 order in May. I received the order and 20 of my prints were completely misprinted (all of the same image) and I didn't receive 4 of the prints.I contacted customer service, and attached images of the proof and what was actually received, who stated that my order had been fulfilled as ordered.I replied that it clearly was not and attached the same images, and then they said they were sorry and if a re-print was ok. I said yes and then never heard anything. that first exchange was July-Sept., for an order in May.Fast Forward, realize that I still had not heard anything nor received the order. Contact them again and have now been going back and forth for a week. They ask me to send the images, two more times. To constantly state which items, over and over again. I was confused as they already admitted fault and said they would reprint. They are now trying to say that it's not their fault it was the border I requested - yes I requested a mirror, but the background around the image was mirrored according to the proof which is what I wanted, not the image itself. Regardless of what options I chose, the prints look nothing like the proof image, the image the site creates so you know what it will look like. They state "100% Satisfaction Guarantee. We offer across our product lines a 100% satisfaction guarantee" on their site, and have spend $1,000s of dollars on this site to make prints of my art and they can't fix their admitted mistake.

      Business Response

      Date: 03/16/2025

      The resolution has been given in the email chain and the proof is attached for the reference.

    Canvas Champ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.