Reviews

This profile includes reviews for Canvas Champ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canvas Champ

  125 Enterprise Dr Ste C Cumming, GA 30040-1606

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  Canvas Champ

  25 Enterprise Dr Cumming, GA 30040

Review Details

• Review fromEric B

  Date: 02/03/2024

  1 star

  Eric B

  Date: 02/03/2024

  Ordered a canvas print from this place. It arrived in skimpy packaging. As soon as I opened it I noticed several obvious flaws in the print. Mostly it was terribly misaligned in the frame, so that it looked warped and crooked from every angle. It looked terrible. I contacted them right away and asked for a full refund in accordance with their "quality guarantee." They said they would give a refund, but that it would take a few days to process. Almost two weeks later and I still haven't seen a refund. I was patient at first but have contacted them several times in the past few days and they always just try to delay or ask stupid questions. The last email they sent asked me for my order number, as if it wasn't already prominently included in our emails so far. This place is flat out scammy. Do not do business with these people.

  Canvas Champ

  Date: 06/18/2025

  Dear ****,Were very sorry to hear about your experience and completely understand your frustration. Quality and customer satisfaction are our top priorities, and we sincerely regret that your order did not meet expectations.Please rest assured that your refund was already processed as promised. Sometimes, depending on your payment method or bank, refunds can take a few business days to reflect in your account.We also apologize for any confusion caused by our support team's follow-up questions those are typically standard steps to ensure accuracy in resolution, but we understand how they may have felt repetitive.We truly appreciate your feedback and are actively working to improve our packaging and service response time. If theres anything more we can do, please feel free to reach out to us at [email protected],CanvasChamp Customer Support Team

• Review fromVladimir C

  Date: 11/23/2023

  1 star

  Vladimir C

  Date: 11/23/2023

  I ordered a large canvas and after a long time it was arrived with broken corners. I called and i asked them to replace my order sending the pictures with prove. The agent lied to me assuming that they going to send another one wich i never received. I called again and they asked me another pictures.... Just to make me give up . Don't trust them!

  Canvas Champ

  Date: 06/18/2025

  Dear ********,Were very sorry to hear about your experience and the condition in which your canvas arrived. We understand how disappointing that must have been.Upon reviewing your case, we noticed that the initial photos shared showed the canvas still wrapped in the protective clickfoil, which made it difficult for us to clearly assess the damage. Our team kindly requested that you remove the wrapping and resend the images for a proper review. Unfortunately, we did not receive the updated images as requested.That said, we still went ahead and processed a reprint for you as a gesture of goodwill to resolve the matter.We value your business and always strive to provide a fair and responsive experience. If there's anything else you need or if you did not receive the reprint, please reach out to us directly at ***************************** well be happy to assist further.Sincerely,CanvasChamp Customer Support Team

• Review fromMaureen M

  Date: 11/18/2023

  1 star

  Maureen M

  Date: 11/18/2023

  Buyer Beware. I ordered several canvas prints from Canvas Champ. A large print that I ordered warped after 2 months. I notified the company and after we went back and forth several times (including pictures) was told that I was beyond the warrantee. I was 3 days over the 90 day warrantee. Terrible customer service.

  Canvas Champ

  Date: 06/18/2025

  Dear *******,Thank you for your feedback, and we're truly sorry to hear about the issue with your canvas and the frustration caused.While our warranty period is 90 days, we completely understand how disappointing it must have been to experience a problem so close to that timeframe. Our intention is never to be rigid but to maintain consistency and fairness in our policies.That said, we appreciate you taking the time to share the details and photos, and we regret that this experience left you dissatisfied. Were always looking for ways to improve our customer service, and your feedback has been shared with our team for further review.If there's anything more we can do to assist or make this right, please dont hesitate to reach out to us directly at ***************************** wed be happy to take a second look.Sincerely,CanvasChamp Customer Support Team

• Review fromdave s

  Date: 09/11/2023

  1 star

  dave s

  Date: 09/11/2023

  Ordered a 24 x 36 print. It arrived all bowed and oil canned. Like if I push down on the picture it will go down over an inch and pop back out. If I lay it on its face it will not sit flat. I called the number they said email with pictures. I did and then they said they needed a picture of the packaging. I told them there was no damage to the packaging. The picture was made wrong. I kept emailing. I kept doing online chat probably 4 times and they keep saying to email. Ended up emailing them literally 51 times in ten days. They won't provide any resolution. They are ghosting me. No return label. No credit to my card. No reprint with a picture that is made properly. F'in a-holes. I finally disputed the charges with my credit card.

  Canvas Champ

  Date: 06/18/2025

  Dear ****,Thank you for sharing your feedback, and we're very sorry for the inconvenience and frustration you've experienced.We understand how upsetting it must have been to receive a product that didnt meet your expectations, and we appreciate you reaching out to us to get it resolved. Upon reviewing your case, we noticed that there were nearly 50 follow-up emails sent before our team had the chance to respond to your initial message. As mentioned in the disclaimer included in all our communications, sending multiple follow-ups before receiving a reply pushes the ticket further down the queue and can unfortunately delay our response time.That said, we did process a refund for your order, as we wanted to ensure the matter was ultimately resolved to your satisfaction. We genuinely apologize for the back-and-forth and any confusion during the process.We appreciate your patience and hope to have the opportunity to serve you better in the future.Sincerely,CanvasChamp Customer Support Team *****************************

• Review fromJose G

  Date: 05/19/2023

  1 star

  Jose G

  Date: 05/19/2023

  ***************** *****************! Not worth it at all in any way

  Canvas Champ

  Date: 06/18/2025

  Dear ****,We sincerely apologize for the delay with your order and the frustration it caused. Timely delivery is important to us, and were sorry we fell short in your case.If your issue hasnt been fully resolved or if theres anything more we can do to make things right, please dont hesitate to reach out to us at ****************************** We truly value your feedback and the opportunity to improve.Sincerely,CanvasChamp Customer Support Team

• Review fromMaria B

  Date: 03/13/2023

  1 star

  Maria B

  Date: 03/13/2023

  It was late, order was wrong, it was torn, broken, cross bars not attached, inconsistent customer service, did not give back my shipping cost when it was late, did not ship out the replacement in time for a gallery showing. Got a rude email to not contact them until they do. If I could give them zero stars I would.

  Canvas Champ

  Date: 06/18/2025

  Dear *****,We sincerely apologize for the inconvenience and frustration caused by your recent order experience. This is certainly not the level of service or quality we aim to provide, and we understand how disappointing it must have been especially with an important gallery showing involved.We want to clarify that a refund was already processed at the time to address your concerns, and we truly regret that the replacement did not arrive in time.Regarding the message you received about contacting us that was in reference to our standard ticket system disclaimer, which states:Please note our Team resolves tickets in chronological order (from oldest to newest), and that following-up prior to hearing back from us will lead to your request being returned to the bottom of the pile and prolonged response time.This is not intended to discourage customers from reaching out, but rather to ensure that every inquiry is responded to fairly and efficiently. Were sorry if this came across as rude or dismissive.We appreciate your feedback, and your experience has been shared with our support and fulfillment teams to help improve future service. If there's anything more we can do, please dont hesitate to reach us at [email protected],CanvasChamp Customer Support Team

• Review fromRobert C

  Date: 02/01/2023

  1 star

  Robert C

  Date: 02/01/2023

  I can live with the long delays in shipping, but as other reviews reflect the packaging is skimpy allowing one of my large canvas prints to get a 2-3" tear in it from a puncture in the cardboard box. 10+ emails of correspondence later they are now asking for a copy of the shipping label (never before asked), which has long been thrown away (how many weeks am I suppose to keep all the packaging material?). I give up, I have spent almost $500 in orders through them and now I will go else where.

  Canvas Champ

  Date: 06/18/2025

  Dear ******,Were truly sorry to hear about the damage to your canvas print and the inconvenience caused during the resolution process.We understand how frustrating it must have been to experience a shipping issue after patiently waiting through the delivery timeline. While we typically request the shipping label to help us file a claim with the carrier, we sincerely regret any confusion this may have caused especially after multiple emails back and forth.That said, we want to reassure you that a reprint was already processed at the time to resolve the damage concern. We truly value your business and the trust you placed in us with your orders, and were disappointed to hear that this experience has led you to look elsewhere.Please know your feedback has been shared with our team, and we are actively working to improve both our packaging and customer support processes. If there's anything more we can do to make things right, feel free to reach out to us at [email protected],CanvasChamp Customer Support Team

• Review fromBrett K

  Date: 01/17/2023

  1 star

  Brett K

  Date: 01/17/2023

  Ordered a couple blankets through them. One was fleece instead of fleece sherpa. Customer support literally zero help through email. Called them. Said already printed, even though it had been less than 24 hours, it wouldn't get to me for two weeks and I had already emailed immediately about it. Told me I only had to pay $6 shipping to upgrade to fleece sherpa. They sent me a fleece. Literally stole $6 from me and my time for absolutely no reason. So I'm taking my business back to Shutter Fly. You should too

  Canvas Champ

  Date: 06/18/2025

  Dear *****,We sincerely apologize for the inconvenience and frustration you experienced with your recent order.Its truly disappointing to hear that you received the wrong blanket type and that our support team was unable to resolve your concern effectively. We understand how important it is to get exactly what you ordered, especially when you're trusting us with your time and money. If you were charged for an upgrade and still received the incorrect product, that is not acceptable, and we take full responsibility for the error.Our intention in offering the $6 upgrade was to quickly correct the situation, and were very sorry it did not result in the right outcome. Wed like the opportunity to make this right either by issuing a refund for the upgrade or replacing the item as originally requested.Please contact us at ***************************** with your order number, and well prioritize a resolution for you right away.We appreciate your feedback and are using it to improve our service and processes.Sincerely,CanvasChamp Customer Support Team

• Review fromDanielle P

  Date: 12/01/2022

  1 star

  Danielle P

  Date: 12/01/2022

  DO NOT WASTE YOUR MONEY HERE!I placed an order during the Black Friday sale. They charged me twice and couldnt find my order. **************** took hours to answer me back on the live assistant. This company feels like a scam.

  Canvas Champ

  Date: 06/18/2025

  Dear ********,Were truly sorry to hear about your experience and sincerely apologize for the inconvenience caused during your Black Friday order.Please know that being charged twice and facing difficulty getting assistance is never the experience we want for our customers. We understand how frustrating this must have been and take these concerns very seriously. While occasional technical glitches can occur during high-volume sales, we are always committed to resolving billing and order issues promptly.If your order is still unresolved or you havent received a refund for any duplicate charge, please reach out to us directly at ***************************** with your order details, and well make it a top priority to resolve it for you.We appreciate your feedback and are continuously working to improve our response time and service, especially during peak seasons.Sincerely,CanvasChamp Customer Support Team