Reviews

This profile includes reviews for Canvas Champ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Canvas Champ has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Canvas Champ

  125 Enterprise Dr Ste C Cumming, GA 30040-1606

• 

  Canvas Champ

  25 Enterprise Dr Cumming, GA 30040

Review Details

• Review fromAdalia R

  Date: 02/12/2025

  1 star

  Adalia R

  Date: 02/12/2025

  Ordered 2 large acrylic prints and they have the acrylic on the back... reverse!! never seen this not what is expected. waited $180 customer service is horrible spend 4 hrs trying to get a hold of someone. leave message after 1hr hold...

  Canvas Champ

  Date: 06/18/2025

  Dear ****** ****-*****,Thank you for your feedback, and were sorry to hear about your initial concern with your acrylic ************************** like to clarify that acrylic prints are always printed on the backside of the acrylic sheet. This is an industry-standard practice because acrylic is a transparent material, and printing on the back protects the artwork while giving it a sleek, glossy front appearance. Printing on the front could lead to scratches or damage during handling or ********** protect the surface during transit, a brown protective paper is applied to the front of the acrylic. Its marked with peel here so it can be removed easily before display. Weve also mentioned this during your conversation with our support team, and were glad to note that you acknowledged and were satisfied with the resolution.If you still have any questions or need further assistance, please dont hesitate to reach out to us at ***************************** were always here to help!

• Review fromKelly S.

  Date: 01/13/2025

  1 star

  Kelly S.

  Date: 01/13/2025

  Unsatisfied with large print. No response to calls or emails. Site claims 100% guarantee. Have tried to resolve with 4 emails and several unanswered calls.

  Canvas Champ

  Date: 06/18/2025

  Dear *****,Thank you for sharing your feedback, and were truly sorry to hear about the initial trouble you had reaching us.We would like to reassure you that, as per our email communication, our team has already processed a replacement for the product you were not satisfied with. At CanvasChamp, we stand by our 100% satisfaction guarantee, and your experience matters greatly to us.If theres anything further we can assist you with or if you have any remaining concerns, please dont hesitate to reach out to us at ***************************** were always happy to help.Warm regards,CanvasChamp Customer Support Team

• Review fromBrenda P

  Date: 11/19/2024

  1 star

  Brenda P

  Date: 11/19/2024

  What an unprofessional company and HORRIBLE customer service experience. They misrepresent their product and don't answer their 24/7 phone line. We are already have over 27 emails and no closer to resolution of my issues. If 0 (zero) stars were a rating, I'd chose it.

  Canvas Champ

  Date: 06/18/2025

  Dear ******,Were very sorry to hear about your experience and understand how frustrating this must have been for you. Please know that we take your concerns seriously and always aim to provide a resolution that meets our satisfaction ************ per our email correspondence, a refund has already been processed for the prints you were not satisfied with. We apologize for any delays or miscommunication during the process and appreciate your patience throughout.If theres anything further we can assist you with or clarify, please dont hesitate to reach out to us directly at ***************************** were here to help.Sincerely,CanvasChamp Customer Support Team

• Review fromBern T

  Date: 11/10/2024

  1 star

  Bern T

  Date: 11/10/2024

  They promise a hassle-free refund if customers are not satisfied with their customer *********************************************. This couldn't be further from the truth. They give you the run-around, hoping to tire you out, after sending us undersized canvases that don't fit the standard dimensions they advertise.

  Canvas Champ

  Date: 06/18/2025

  Dear Bern,Thank you for your feedback, and we're sorry to hear about your concerns.We would like to clarify that, as mentioned on our website, our frames are handmade, and due to this craftsmanship process, a slight variation of up to 0.5 inches in size may occur. This is a standard tolerance range for custom canvas products.We understand that this may have caused some inconvenience, and we sincerely apologize if the communication during the resolution process did not meet your expectations. Please be assured that we remain committed to our satisfaction guarantee and always aim to resolve such issues fairly.If there's anything more we can do for you, feel free to contact us at ***************************** we're always here to ********* regards,CanvasChamp Customer Support Team

• Review fromCheryl W

  Date: 10/18/2024

  1 star

  Cheryl W

  Date: 10/18/2024

  I had been using Canvas Champ quite a bit for some items such as Umbrellas and certain kinds of prints ect. While the quality is ok the larger issue I have is that as a business, not only does their customer service absolutely stink- but they lie lie lie . The most recent example is my order that is now well over 1 month late on being received. With in two days of the anticipated arrival date i contacted them. I have dozens of communications which I always had to initiate through a ticket where they continue to tell me its in production, being expedited, will be ready in 24/48 hrs ect. Never a legitimate reasons for the delays or a real answer. After weeks of this I pointed out how they continue to advertise sales but cannot fulfill my order - for which they have also had my money since it was placed. When I threatened to contact my banks or the BBB I would then receive a response that the order has been expedited and will be 48 hrs ect then a week goes by again and nothing. Very sad they think so little of their customers that they lie.. a real reason or effort to correct the problem would show respect. There is nothing about my order that is unique, custom or something that I have not ordered before.. so why the lies and delays is beyond me. Also, they have in no way made an effort to compensate for the delays such as a future discount or free shipping ect.. nothing, absolutely nothing but lies and lies and lies.

  Canvas Champ

  Date: 06/18/2025

  Dear ******,Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience and frustration caused by the delay with your recent order.We truly value your continued support and are very sorry to hear that your experience this time did not meet the standards you rightfully expect from us. We understand how upsetting it can be to feel left without clear answers, especially when youve trusted us with multiple orders in the past.Please know that it is never our intention to mislead or delay communication. In this instance, your order experienced unexpected delays in production, and while our team did provide updates, we acknowledge that those responses may have felt repetitive and not as helpful as they should have been. We absolutely understand how this could come across as insincere, and for that, we deeply apologize.We are actively working to improve both our production timelines and how we communicate during delays, especially when they extend beyond reasonable expectations. Your feedback is incredibly valuable, and were reviewing your case internally to make sure better service is provided moving ********** a gesture of goodwill and to make things right, wed be happy to offer you a future discount on your next order. Please reach out to us at ***************************** so we can assist you personally and ensure you're taken care of properly.We genuinely appreciate your past business and hope for the opportunity to restore your trust.Sincerely,CanvasChamp Customer Support Team

• Review fromJulie K

  Date: 06/05/2024

  1 star

  Julie K

  Date: 06/05/2024

  It has been a month since my order and it just shows in productions. The estimated delivery date was Mau 21, 2024 and today is June 5, 2024. When contacting them they say the have expedited my order and yes here we are still in production. They say they can't give a refund because the order is, you guessed it..."in production". I guess I will dispute the charge with my bank and hope for the best. I am so upset as this was a very sentimental order.

  Canvas Champ

  Date: 06/18/2025

  Dear *****,Thank you for your feedback, and were truly sorry for the disappointment and delay you experienced with your recent order especially knowing it was a sentimental one.Please rest assured that we have already processed a full refund for your order. We sincerely apologize for the extended delay and any frustration caused along the way. While we always aim to fulfill every order within the promised timeline, unforeseen production issues occasionally occur, and we deeply regret that this impacted your experience.If there is anything else we can do to assist or make things right, please dont hesitate to contact us at ****************************** Were here to help and truly hope to have the opportunity to serve you better in the future.Warm regards,CanvasChamp Customer Support Team

• Review fromsean j

  Date: 04/11/2024

  1 star

  sean j

  Date: 04/11/2024

  its absoluty awful to work with compony ! I have called 2 times and waited 50 minutes and nobody answer the phone . I have placed an order 3 days ago but no conformation nothing . I just like to know whats going on with my order but nothing . wish somebody would contact me through this message . would never order from this compony again . I can't even find some one to cancel my order . they already have my credit card info . I might contact BBB also . soooooo annoying .

  Canvas Champ

  Date: 06/18/2025

  Dear ****,We sincerely apologize for the frustration you've experienced we completely understand how upsetting it is to place an order and not receive timely updates or support.Please rest assured that your concerns are important to us, and our team has already looked into your order. A confirmation email should have been sent automatically after placing your order, but it's possible it may have ended up in your spam or promotions folder. If you havent received it, wed be happy to resend the details immediately.Were also very sorry for the difficulty you had reaching us by phone. Our team has been experiencing higher-than-usual call volumes, but we are actively working to improve wait times and availability. In the meantime, our support email **************************** remains the fastest way to get direct assistance.If you still wish to cancel your order or have any questions regarding its status, please reach out to us at ***************************** with your order details, and well prioritize your request.Thank you for your patience, and again, were truly sorry for the inconvenience caused.Sincerely,CanvasChamp Customer Support Team

• Review fromTara M

  Date: 03/10/2024

  1 star

  Tara M

  Date: 03/10/2024

  This company tried to bribe me to remove my 1 star review Canvaschamp has a proof process that is a lie, a quality guarantee they refuse to uphold, an inexperienced team of 'designers' who don't understand print files, only replied to my multiple requests for response after I left a one star review and then BRIBED me by offering a larger print to remove the review. I submitted a 300PPI high resolution image, the proof looked great, but the actual print was awful, the added text and graphics to my painting were completely blurred. They were pixelated and illegible. I sent the info and image to them to ask how it was possible only parts of my image were affected. They simply offered a reprint. I said I would like to know the cause so the same file isn't sent. For 12 days I've begged for an answer. They did nothing until I left a one star review but refused to give me a date as to when. After posting this review I received an email. They informed me the print team "FIXED THE FILE". To note, this was a 6000x6000 pixel 300 DPI file. It didn't need 'fixing'. The proof was perfect, the print was not. But they assured me they "fixed it." I kept requesting that they please send me a picture of the actual print before they mailed it, they said they would, and they never did. Then they emailed me telling me that they couldn't print my file at an 8x8 and they wanted me to pay more to print at 25x25inches. I informed them their quality guarantee does not require that I pay more. Their proof process is flawed and the bribe was not well taken.They said since they offered to make the print bigger (THREE TIMES BIGGER!) if I removed my reviews. I declined and informed them I would be filing a complaint for bribery as my review was federally protected. This company has THOUSANDS and THOUSANDS of good reviews, I imagine that is because they are bribing the others to remove bad reviews, which induces purchases from potential customers researching for real experiences.

  Canvas Champ

  Date: 06/18/2025

  Dear ****,Thank you for your detailed feedback. Were genuinely sorry to hear that your experience with us did not meet your expectations, and we understand how frustrating this situation has been for you.We take all customer concerns very seriously and do our best to resolve each issue transparently and respectfully. Regarding your order, our team reviewed your file and identified areas that required adjustments for optimal print clarity at the selected size. While your original file was high-resolution, the added text and graphics appeared pixelated at smaller dimensions, which is why we suggested increasing the print size for better output not as a condition for review removal, but as a potential solution to improve your satisfaction.We would like to clarify that we do not offer incentives in exchange for reviews to be removed. Our intent was to offer a higher-value replacement only as a gesture of goodwill in hopes of correcting your experience, not to influence or alter your opinion. Customer feedback, whether positive or critical, is essential to our growth and integrity as a business.We apologize if the communication around the reprint or preview image fell short. It was never our intention to delay or avoid your concerns. Your request to understand what went wrong with the first print was valid, and we recognize that we should have provided a more comprehensive explanation sooner.If theres anything more we can do to make this right, were happy to assist further. Please feel free to reach out to us directly at ***************************** we remain committed to providing you with the level of service and quality that you deserve.Sincerely,CanvasChamp Customer Support Team

• Review fromRuth Z

  Date: 03/06/2024

  5 stars

  Ruth Z

  Date: 03/06/2024

  My canvas arrived a week later than I was told. But the product is well made and just as I requested. The website was wonky. I would use this company again.

  Canvas Champ

  Date: 06/18/2025

  Dear ****,Thank you so much for your honest feedback!We're glad to hear that you were happy with the quality of your canvas and that it arrived just as you requested. We sincerely apologize for the delay in delivery and any inconvenience caused by the website experience were continuously working on improving both our platform and service to better serve our customers.We truly appreciate your patience and your willingness to order from us again. If you ever need assistance in the future, feel free to reach out to us at ***************************** were always here to help!Warm regards,CanvasChamp Customer Support Team

• Review fromRachel M

  Date: 02/29/2024

  1 star

  Rachel M

  Date: 02/29/2024

  It wasn't hard to get the damaged one replaced, but when the replacement came there was a "Wine card voucher" from a non affiliate wrapped in seran wrap against the canvas, so I guess someone was really irritated to do that, with that and the lack of professionalism here we are. I did find it comical however after this review I hope they do as well.

  Canvas Champ

  Date: 06/18/2025

  Dear ******,Thank you for your feedback, and were truly sorry for the unexpected and unprofessional presentation of your replacement canvas.While we're glad we were able to resolve the damage issue with a reprint, the inclusion of unrelated promotional material and the way it was packaged is not at all in line with our standards. We take this matter seriously and will be investigating it further to ensure such incidents dont happen again.We appreciate your sense of humor and patience, and were genuinely sorry this experience didnt reflect the level of quality and professionalism we strive to deliver.If theres anything more we can do to assist, please feel free to reach out to us at [email protected],CanvasChamp Customer Support Team