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Business Profile

Gun Store

Ryan Gun Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent firearm from my FFL in *******. This dealer refused to accept. My dealer sent email of his license twice. This dealer said email not acceptable, then said it cost him $3 to print. Then said never received. Vulgar, nasty, unprofessional, unethical and abusive. These types of people should not be in business that deals with humans. Upon my trying to resolve situation he get heated and yelled. Ultimately, he refused gun and claims hes sending back. I want others to know this is not someone you want to do business with.

    Business Response

    Date: 11/13/2023

    This person dropped off a gun at a dealer in *******. When I received the firearm there was no Federal Firearms License in the package only a bill of sale from the complainant. I cant accept a gun without a Drivers license or a *** and the package was addressed to ****** Gun Shop (Im ***** Gun Shop in ******) no emails were received by me from the shipping dealer and when my wife called the gun store that shipped it the lady was very rude to her so I got involved only to figure out why she was being rude. She then lit into me about how I had been emailed a copy of their *** but after checking none was found. My instructions online are to send a copy of the *** with the package. After I told this rude lady I was going to Return to Shipper because nothing seemed correct about this transfer I received a phone call from this *** that made the complaint. He berated me up and down and told me this was the worst encounter hed ever had in 30+ years. I told him I was returning to shipper and he could choose another store. Ive been in business 8 years and have never had anything even remotely close to a situation like this. I contacted the *** and spoke with my Agent and he agreed that something was fishy about the entire transaction. This firearm was returned to sender today November 13, 2023 via **** *** never met this *** and hes never been in my store. Hes never done business with me and Im not real sure how he was able to file a complaint when hes never set foot in my store, lives in ******* and weve never done any business together. He dropped his gun off at a store in ******* and they are the ones that sent me his gun. As a Christian *** Im not vulgar but most likely was meeting his rude behavior with rude behavior. Id like this to be stricken from my account. Regards.

    Customer Answer

    Date: 11/16/2023

    His recollection is somewhat different than facts. I just want it noted that hes nasty, abusive to the women at my ffl, unwilling to discuss, unprofessional and unethical. 

    Business Response

    Date: 11/23/2023

    This person dropped off a gun at a dealer in *******. When I received the firearm there was no Federal Firearms License in the package only a bill of sale from the complainant. I cant accept a gun without a Drivers license or a *** and the package was addressed to ****** Gun Shop (Im ***** Gun Shop in ******) no emails were received by me from the shipping dealer and when my wife called the gun store that shipped it the lady was very rude to her so I got involved only to figure out why she was being rude. She then lit into me about how I had been emailed a copy of their *** but after checking none was found. My instructions online are to send a copy of the *** with the package. After I told this rude lady I was going to Return to Shipper because nothing seemed correct about this transfer I received a phone call from this *** that made the complaint. He berated me up and down and told me this was the worst encounter hed ever had in 30+ years. I told him I was returning to shipper and he could choose another store. Ive been in business 8 years and have never had anything even remotely close to a situation like this. I contacted the *** and spoke with my Agent and he agreed that something was fishy about the entire transaction. This firearm was returned to sender today November 13, 2023 via **** *** never met this *** and hes never been in my store. Hes never done business with me and Im not real sure how he was able to file a complaint when hes never set foot in my store, lives in ******* and weve never done any business together. He dropped his gun off at a store in ******* and they are the ones that sent me his gun. As a Christian *** Im not vulgar but most likely was meeting his rude behavior with rude behavior. Id like this to be stricken from my account. Regards.

Ryan Gun Shop is NOT a BBB Accredited Business.

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