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Business Profile

Stair Treads

Dean Stair Treads, LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Dean Stair Treads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 102 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 3 stair treads over the phone in early 11/2023.
      Dean Stair Tread charged my credit card at that time.
      Now, in late January 2024, Dean will not pick up phone. Dean will not return messages left asking for a status on the order. Dean Won't return any of the 2 email attempts asking for a status. After multiple calls, and emails there has been no return communication. All I want is for Dean to either 1) send me what I was charged for, 2) give me some sort of good faith status on the order and then follow up on it or 3) return the money and let me know the order has been canceled.

    • Initial Complaint

      Date:01/22/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed and received confirmation on 12/12/2023.
      All orders are shipped via ***, *****, or the ****. If you need your order in a hurry or by a certain date, we offer expedited shipping services if you call us at ************** ** ************. We will do our best to accommodate your needs. Transit time for most standard shipments is 1-5 days. Most orders typically leave our warehouse within 1-3 business days from the date of purchase, however, custom phone orders may take a few extra days to process. Please keep in mind that most items are custom made to order in the USA at the time of your purchase and therefore you are charged at the time that you place the order so that we may begin manufacturing your product.

      Standard shipping is free to the contiguous 48 states. Exceptions to that rule include orders of less than $100.00 or for custom quantities that are for less than the listed sets or other unusual weight, size, or location based circumstances as determined by the company. Please keep in mind that extra shipping fees may apply for shipments to Alaska and Hawaii or for international shipments and that shipping rates are also weight and size based. For international shipments, the buyer is responsible for paying any customs, duties, local taxes, or additional carrier fees upon delivery.
      Called numerous times no return calls sent multiple emails attached to this complaint no response. Did a search on website and found other complaints of the same issues

      Customer Answer

      Date: 02/06/2024

      I contacted my credit card and disputed the charges too.   I just checked and my dispute was approved!
      Thanks,
      *******

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve used this company in the past with wonderful success.
      Placed an order on 11/2/23 - and paid $750.00 and have not received anything. Received to emails from the company that my order should have come by late December. I’ve since tried emailing and phoning with no answer, no reply, no success.

      Customer Answer

      Date: 01/31/2024

      see attached

      They've ignored my calls and emails. I've used them in the past & they were great. A colleague ordered from them after I did in December & his order was filled. No idea what's going on. Additionally, I shared this info on their FB page and look like they deleted their account. 

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 18, 2023 I purchased stair treds, order # ***** for $283.99 and have never received. Several calls and emails and no response.

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Stair Treads from this corrupt company back in June 2023, product never delivered.
      Emailed and called on Aug 1, 2023.

      From: ******* **** ********************* Date: 08/01/23 15:28
      To: ************************ Subject: Order Number ***** Stair Gripper Nylon Carpet Stair Trends Sapphire Blue - ******* ****  Here is the Company response

      ************************ Wed, Aug 2, 2023, 10:06 AM
      to me

      I expect your order to ship soon. I do apologize for the delay. Please keep in mind that each item is custom made to order. You will receive an email with your tracking number when your order ships. Please let us know if we can be of any further assistance. Thanks.

      I followed up every other month via phone and email - no response and no product delivered. My order number is ****.

      Its been over a year and this company is still taking advantage of people.

      Customer Answer

      Date: 02/01/2024

      Thank you for your help in this matter. I never heard from Dean StairTreads. Never received a refund or product to date.

      Kind regards
      ******* ****

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dean Stair treads took my money, but never sent my product. They do not respond to emails or phone calls.

    • Initial Complaint

      Date:01/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered nonslip stair treads in Feb. 2023. Credit card charged and when called got various explanations supply chain issues even fraud by employees. Emailed my order and their confirmation to explain the case but never any action. Calling the listed number never is answered.

      Customer Answer

      Date: 01/26/2024

      I have not heard from the business. 

    • Initial Complaint

      Date:01/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered & paid by credit card 11/9/23.
      I send an email to them on 11/22/23 at 12:46pm and they responded 3 minutes later:

      "Thank you for the order. I expect your order to ship soon. I do apologize for the delay. Please keep in mind that each item is custom made to order. You will receive an email with your tracking number when your order ships. Please let us know if we can be of any further assistance. We do appreciate your business. Thank you."

      I emailed them 3 more times & called twice. No response. I asked for a refund. No response.

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered stair treads from this company on 11/27/2022. tried reaching out to them several months after (February of 2023) ordering the stair treads and they led me to believe that they were going to send them but were behind. My subsequent attempts to reach them (november of 2023) were unsuccessful. To date on their website it still says “awaiting shipment”.

      Customer Answer

      Date: 01/17/2024

      Hi, 
      No I haven’t heard from Dean’s stair treads regarding my order.

      Thanks, 

      *****

      **** ********* ** *********

    • Initial Complaint

      Date:12/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered carpeted stair treads on Oct. 2nd 2023, and have not received the order. I paid by credit card, which they took right away. I have called several times and have been given excuses like we are way behind, no tape for the backing, Other times they don't answer and I have sent an email 3 times with no response.
      I have requested a refund without response.

    Dean Stair Treads, LLC is NOT a BBB Accredited Business.

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