We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Stair Treads

Dean Stair Treads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Treads.

This business has 1 alert

Complaints

This profile includes complaints for Dean Stair Treads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dean Stair Treads, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 102 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased stair treads on 11/7/23. I paid by credit card in the amount of $399.99
      The company's Website indicates they ship orders quickly usually within 1-3 days.
      I contacted the company on 11/13 asking when I could expect delivery.
      On December 5th they responded and said I would have it before Christmas. They apologized for the delay and said I would receive a tracking number when my order ships.
      I have contacted them repeatedly (12/17, 12/19, 12/20, 12/21). They do not respond to my emails. I have also called repeatedly and left messages. I don't get a response.
      I have now gone online and see there are many complaints against this company.
      Ideally I would like the carpet treads. I ordered from this company 3 years ago and was very happy. But at this point, I don't think my treads are coming. If I could get them, I want them, but that is doubtful at this point.
      I did get in touch with my bank (** ****) this morning (12/22). I want to dispute the claim and get my money back. It is a long and drawn out process.
      I am hoping you can help. I'd also like others to be warned. It seems this is a shady business.

      Thank you.

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 8th, 2023, my husband and I placed two separate orders, *** and ***, with Stair Treads. Order *** totaled 956.00 dollars and promised items that are not fully visible on the email. Order ***, totaling 759.98 promised one 3 x 5 area rug, two 29" x 12' runner rugs, and one 29" x 8' runner rug. I called Stair Grippers on 12/5/23 for a status update. Was told warehouse was waiting on "black banding" and it should be about one week. On 12/18/23 I called and left a VM regarding status update. On 12/19/23 and 12/20/23 I did the same. My husband sent an email on 12/20/23. None of our attempts to contact have been responded to. I also contacted the company via their social media accounts on ******** and *********. Those messages have also been unanswered. As of 12/21/23, no responses, either in writing or phonically, have been received. We are not in receipt of any product.

    • Initial Complaint

      Date:12/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered from this company in the past and was very happy with the service and quality of the product. I placed an order for carpet stair treads and a landing mat on 10/19/23 and received an email confirmation immediately that order was received. They charged my credit card for the full payment of $239.99, free shipping. I checked in with them on 11/4/23 requesting an update on the status of the order, they responded quickly informing me that the order would "ship soon" and apologized for the delay. On 11/15/23 they notified that my order would ship in 2-3 weeks due to backorders. I contacted them again on 11/28/23 and they told me the color/pattern I ordered was still backordered and asked if I wanted to change to another color/pattern. When I asked how long it would take to wait, they said another 2-3 weeks. I didn't want to change, so I requested they keep me updated. My emails and phone calls since then have gone unanswered. I requested a cancellation and refund to my credit card and have not heard back. Today I contacted my credit card company, they are processing a claim.

    • Initial Complaint

      Date:12/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a product in early October. Over $900. No confirmation of shipping or delivery expectation. Emails say “shipping soon” and no respond when requesting a refund.

      This business needs to be shut down.

    • Initial Complaint

      Date:12/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered stair treads in July. 2023
      They took my payment of $240.00.
      Still have Not received my items
      We have made Countless calls & emails,
      Only to be Ignored

    • Initial Complaint

      Date:12/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a very large order on September 22 2023. The order was a phone order and I was told it would take about 6 wks. I contacted the company at the end on November 6th via email and the response was 1-2 wks they would ship. I did not receive them. I contacted by email again and was told the wold ship the following week. It has been 5 wks and I still have not received them. I have called 4 times and left messages and have not gotten a call back. Also they will not respond to my emails. I either want my stair treads and rugs or a refund. Thank you

    • Initial Complaint

      Date:12/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/17/23, I placed a custom order over the phone to Dean Stair Treads for 13 Stingray Gray peel n stick bullnose 27 inch stair treads. An invoice was sent to my email, which I promptly paid. On 6/10/23, I had not received the stair treads so I emailed the company who said the stair treads are custom made and they expect them to ship soon. On 6/28/23, I emailed again to follow up on this order, and the company emailed back stating that the color I wanted was on backorder. On 8/22/23, the company tells me that the color is still on backorder. After inquiring about a different color stair tread on 8/24/23, this was the last time that I have received an email from the company. I have called their listed phone number many times and left voicemails, and sent several emails. No one at this company picks up the phone when I call, returns voicemails, or emails. At this point, I just want a refund and to be done with this company.

    • Initial Complaint

      Date:12/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was placed on 06Sep2023 and my debit card was charged $1,620. After going back and forth with this company who simply lies to you about the status of your order, and after sending over 14 emails, 4 voicemail messages left, and speaking with a manager twice I canceled my order on 15Nov2023 because it still had not been delivered. I received a confirmation email acknowledging my cancellation and stating my refund would be issued. It is now 05Dec2023 and still no refund issued. They do not respond to emails or voicemails. I want my money refunded.

      Customer Answer

      Date: 12/19/2023

      see attached

       

      Have you heard from the company? Yes

      Are you satisfied with the company's efforts to resolve this matter? No

      Received email on 12/6/2023 stating my order status was changed to refunded/ However, no credit has been issued to my bank account.

    • Initial Complaint

      Date:12/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 9 2022, I placed for stair treads totaling $722.50. I was told the order would take 6 weeks. On Feb 2, I contacted them since I had not received my order. They immediately responded that the product was no longer available. It took me some time to pick something new. But I placed a new order and was told it’s on back order. In July, I contacted them again and was told it’s still on back order. So I picked something else. August 12, I confirmed my new choice and was told it would take 3 weeks. I waited 4 weeks and started to contact them by email and phone every other week and have not heard anything. Absolute radio silence. I have asked for a refund and no answer. Based on internet search, and the amount they have stolen from me, I considered legal action. But I am trying this path. Please help me to either get my product or a refund. At this point, I would prefer the refund. I am so disgusted with this and I don’t have that much discretionary cash.

    • Initial Complaint

      Date:12/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 4th, I ordered stair treads from Dean's. Their website indicates that items are normally shipped within a week. I emailed them on October 2nd for a status update and received a reply on October 4th that "I expect your order to ship shortly". On October 23rd I emailed them again with their last communication & asked for an additional update since I still had not received a shipping date. I have not received further communication from them. In addition to the email on 10/23, I have called & left two messages - no one ever picks up the phone.

    Dean Stair Treads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.