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Business Profile

Stair Treads

Dean Stair Treads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Treads.

Reviews

This profile includes reviews for Dean Stair Treads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dean Stair Treads, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 25 Customer Reviews

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    Review Details

    • Review fromDennis F

      Date: 01/03/2024

      1 star
      Like many of the other 1-Star reviews of this scam vendor, ordered product, they charged my credit care immediately, on their website, they say fulfillment is in 1-3 days, shipping 3-5 days. After repeated emails, and voicemails, no contact. So, I started to investigate the company, BBB rating of F, multiple 1-Star ratings on Houzz and Yelp. Buyer beware, should have looked them up first. Charge being disputed with my credit card. DO NOT bother with this fake company. Too bad you can't leave Zero Stars.
    • Review fromAlbert G

      Date: 12/14/2023

      1 star
      As all other reviewers' mention, DO NOT DO BUSINESS WITH THIS COMPANY. They are con artists that take you money and never deliver your order. The district attorney's office of GA should investigate this company fraudulent activities.
    • Review fromHeather K

      Date: 12/10/2023

      1 star
      I have the same complaint as others. Ordered treads, they charged my card, and treads never shipped. Multiple emails to the company with responses stating that the material is back ordered, it’s shipping soon etc etc. After 3 months, I canceled my order by email and the emailed me back stating I’d receive a refund in 3-5 business days. No refund and I’m working with my credit card company to resolve.
    • Review fromRodney G

      Date: 11/26/2023

      1 star
      Rod G****** ****** ** ******
      Do not trust this company. I placed an order in March 2023 for about $460. No product has ever shown up. A few emails were answered initially with excuses of backorder, partial order, product not available so we switched orders. For last few months.....nothing after emails.
      It appears that there have been lots of similar complaints. It appears they are no longer in business or have a physical address.
      ?is there anything I/we can do to get product or at least get money back
      +
    • Review fromAl S

      Date: 10/31/2023

      1 star
      Kiley and Angela Dean are Thieves! Do not order from this company!!!! They are no longer in business but they will take your order and your money on both stairtreads.com and deanstairtreads.com websites. Order was placed in January and they will not answer emails or phone calls. Business is not at the 3056 N Dug Gab Road address and hasnt been there in over a year.
    • Review fromSusan L

      Date: 10/29/2023

      1 star
      They have stolen my money as they clearly have no intention of sending me the product I ordered! They were great 2 years ago when I ordered treads for my previous house… now I need them for my new house. They happily took my $868.50 on June 20th and my multiple attempts to get a response by phone or email have gone unanswered. ?? I WANT MY MONEY BACK!!!
    • Review fromKay F

      Date: 10/02/2023

      1 star
      THIEVES! How is this place still in business? I placed a small order six months ago. About four weeks after I placed the order, I received an email saying that my order will ship soon. Since then; NOTHING. I can’t get a response from numerous voice Mail I left or emails I have sent. I have requested a full refund, but again no response…..and they proclaim themselves as Christians.
    • Review fromJohn M

      Date: 09/29/2023

      1 star
      Avoid this company!!! They used to be legit, but I don't think they are anymore. I don't know what has happened to this company??? I ordered from them 3 years ago and I received my stair treads in a reasonable time. They were great. Moved and needed a new set for the new house and had not qualms about going back to Dean. However, I recently placed an order 2.5 months ago... and nothing. I call. I email. All I hear is that the order should be shipped soon. Based on a lot of the recent reviews here, I think they might just be taking people's money and never delivering products, which I believe my equate to theft.
    • Review fromMark R

      Date: 08/24/2023

      1 star
      We ordered stair treads from Dean Flooring Company. After receiving no shipment and no communication for 2 weeks, I began inquiring about the delay. With sporadic email communications, I learned the stair treads we desired were on back-order. There was no information provided about when delivery could be expected. After six weeks, I requested a refund. The refund was not provided; instead, an alternative stair tread option was provided. This was not exactly the solution we were looking for, but was an acceptable product. I noted there were safety concerns for the need to install the stair treads and asked that shipment of the product that was in-stock occur promptly. Now, two weeks later, no shipment has been received. Emails sent to the company are not being responded to. A phone call to the number listed on the website rolls over to voicemail. The company's website indicates '100 percent satisfaction guarantee'. We are highly dissatisfied with our experience. I hope we receive a refund, but being ghosted has me concerned that our pre-payment will be returned. Buyer beware - STAY AWAY from buying from Dean Flooring Company.
    • Review fromLJ M

      Date: 08/15/2023

      1 star
      !DO NOT PLACE AN ORDER WITH DEAN STAIR TREADS / DEAN FLOORING / DEAN APPAREL!
      I placed an order in November of 2022. I followed up in December and was told my stair treads were shipping "soon". I followed up in January and was told the product I selected was on back order. (NOTE - at NO time during my active email correspondence with this company, through today, have they removed this product as an available item to purchase on their website; in spite of insisting it is on back order!!)
      In May, per email correspondence with their customer service, my product selection was still on back order. I requested a refund, and was told it would be processed. To date (August 15, 2023) I have not received my order nor have I received a refund.
      Additionally, I have not received a response to any emails - (5) sent in the last (3) months - following the one pertaining to a refund. As others have stated: I have called countless times, only once did someone answer the phone. They seemed genuine and apologized, stating my order fell through the cracks, assured me a Manager would contact me soon. That was on August 1st. I have not heard from anyone; no email responses, and no returned phone calls from countless VM's.
      I had a friend who ordered and received a similar product from this company a few years ago, I never would have guessed I'd find myself in this situation. I too am out hundreds of dollars, with no product to show for it.
      !DO NOT PLACE AN ORDER WITH DEAN STAIR TREADS/ DEAN FLOORING / DEAN APPAREL!

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