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Business Profile

Stair Treads

Dean Stair Treads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stair Treads.

Reviews

This profile includes reviews for Dean Stair Treads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dean Stair Treads, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 25 Customer Reviews

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    Review Details

    • Nancy S

      Date: 07/22/2023

      I ordered 6 stair treads on February 1st. Was told repeatedly they were being shipped. They took $280 of my money and I have never received the product. Calls and emails continue to go unanswered. Cannot even confirm they are still in business. Fraudulent company and no recourse apparently.

    • Elaine K

      Date: 06/03/2023

      Can someone please do something about this company? I placed an order on Feburary 13, 2023 and have never received the order. I called several times, but they rarely answer the phone. When they do answer, I am told the manager will call me back. Never happens. I have sent numerous emails requesting a refund. It is now June 3, 2023 and I have still not received my order or refund. TOTOL FRAUD.

    • Janet R

      Date: 05/22/2023

      Order placed 1/29/23; anticipated delivery within a month based on previous (positive) experiences several years prior. Called and spoke with different service reps late Feb then again early-mid March. First call was told typical delivery now 6 weeks due to supply chain delays. Both reps promised Followup which never occurred. Subsequent calls are met with a voice recording; I have left several voice messages as well as email and Chat messages via website with no response. Status of my order has remained “awaiting shipment” throughout. Have initiated refund through credit card company.

    • Mary S

      Date: 05/18/2023

      Poor customer service. I have called and emailed but no one has responded. I purchased the "pet friendly" stair treads which were initially wonderful. However, recently my dog slipped while going up stairs. I checked each tread and found that most of the treads were loose while others were so stuck that the backing remained on the stairs. Needless to say, save the money and use double sided tape.

    • Deen S

      Date: 05/15/2023

      Writing this in May 2023.
      I placed my order # 34155 and was charged immediately for it. The order for a custom landings for my stair case. They charged me an arm and a leg for it. Then asked me to send them patterns and dimensions which I did and they confirmed receipt of the patterns.
      After many months of follow-up they kept saying that they are "working on it". Then they said that the patterns are unusable. I am at a loss for words. At this point having waited so long I said OK what do you need from me to get this completed. They said to send them another set of patterns on poster board. I did that back in January 2023. They again said yes we have the patterns and we will get started on it immediately.
      After that the emails stopped being replied to whenever I asked about the status of my order and now I cannot get anyone on the phone. I have left numerous voice messages and many emails but no response. It's like they know which number I am calling from and seem to ignore the call I have the complete email trail if anyone would like to know more about this company.
      I would never deal with these people again and I also think that I will not be able to get my money back.

    Dean Stair Treads, LLC is NOT a BBB Accredited Business.

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