Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/2024 I was set to have my ***************** Ga. I had signed a contract for 50k. I did everything they told me to do and showed up on time. I had a fever blister on my lip and they saw it but still got me ready for surgery. IV was in and they were getting ready to sedate when they called it off for reschedule. I freaked out. They said that my herpes could spread to other patients. I have tried to cancel my surgery. They refuse to cancel my contract. They have been nothing but off putting. I have tried numerous routes but they will not listen or refund my money. The down payment is a wash but I want out of this contract before it comes due. August 30 is my first payment and I want out. I need help. As a patient do we not have rights?

  Business Response

  Date: 08/26/2024

  Hello,

  As it was explained to ********************* it can take up to 30 days to process a cancellation and refund. We follow a process here which requires the doctors to reach out to the patients before they can approve the cancellation process to start. The doctor was able to speak with ********************* today and express her concerns that she was not following through with the treatment. Now that it has been confirmed and signed off by the doctor the consultant for ********************* can start the cancellation and refund process. However, ********************* will not be receiving a full refund as some charges have already been accrued as she cancelled her procedure after the surgery was supposed to be completed. CRNA charges for the day of the surgery as well as lab charges for the fabrication of the temporary teeth molds that would have been completed on the day of the surgery. I have attached an account statement showing the accrued charges as well as the statement at the bottom of the account statement which states there would be non refundable charges. 

  Thank you

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22186386
  
  I am rejecting this response because:
  They refused to do surgery that day. We did no labs. Everyone saw I had a cold sore from the moment we walked through the door and they still let me get hooked up to an iv. They said that I would spread herpes to other patients. I think that would b their job to make sure I didnt. Also they made me come off my mental meds for three weeks before surgery. I cant get my head wrapped around this again to go through what they put me thru. I talked to the ** and she said there were no expenses and I could have a full refund. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/28/2024

  *********************,

  As I, your consultant, and a couple of the doctors explained over the phone to you, after further research on your condition it was in the best interest of you to not go through with the surgery that day. This had nothing to do with other patients. You and your husband both agreed it would be best to wait as well which is why the doctor sent in an RX to clear up the sore on your lip so that you could then return to complete a surgery that you are in need of. The lab work that was done was for the fabrication of your new teeth, since you are the one deciding to cancel your procedure after the teeth have been fabricated you have incurred these charges, along with your initial exam, charges for the **** that was brought in to complete your surgery and our surgeons cancellation fee. Your partial refund has been submitted and it can take up to 30 days for the lender to receive the funds and put them toward your balance. You are still responsible to making any payments to the lender until the loan is paid off. The doctor never told you that you would get all of your money back. We hope you get the treatment you need and we are here to complete it for you when you are ready. The funds we are keeping would be applied to any future treatment since we already did your exam and had your teeth fabricated. 

  Customer Answer

  Date: 08/31/2024

   
  Complaint: 22186386
  
  I am rejecting this response because:
  I know of a prescription. That is a lie. We were not given an option for surgery or not. My husband didnt agree to anything. After speaking directly to the surgeon last week who told me there are no teeth made I think I am not paying for non existent teeth. As for the other patients I was told in the chair by the surgeon that the cancellation was for me and the benefit of others so they would not get herpes. Direct quote. At no time has anyone said anything about prescription n this last week of contact of trying to reason with these horrible people. I will not be saddled with any debt. The surgeons cancelled. Not me nor my husband. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A CONSULTATION ABOUT DENTAL IMPLANTS AND DECIDED TO HAVE IT DONE...I PAID BY DEBIT CARD THE SAME DAY ON APRIL 30TH 2024 IN THE AMOUNT OF 24000.00....2 WEEKS LATER I DECIDED I DID NOT WANT TO GO THROUGH WITH AS THE SURGERY WAS SCHEDULED FOR **** 5TH WITH THE CLEARANCE FROM DOCTOR BECAUSE I AM A DIABETIC MY ALC HAS TO BE BELOW OR AT AN 8...I CALLED THE CONSULTANT **** TO CANCEL AND STRT MY REFUND BUT SHE TOLD ME I WOULDNT GET ALL OF MY MONEY BACK SO I DECIDED TO HACE THE PROCEDURE DONE...WELL NOW MY DOCTOR WILL NOT CLEAR ME AND I ASKED AGAIN FOR A REFUND AND I WAS TOLD I HAD TO TALK TO THE CONSULTANT **** AND SHE HAS YET TO CONTACT ME AND START THE PROCESS OF MY 24000.00....THIS WAS NOT FINANCED MONEY THIS IS MONEY FROM MY PERSONAL CHECKING ACCOUNT AND I WANT IT BACK AS SOON AS POSSIBLE...I AM TRYING WITH YOU RIGHT NOW AND MY NEXT MOVE WILL BE TO THE ***** SYSTEM...THANK YOU FOR TAKING TIME OYT TO HELP ME WITH THIS MATTER...I MISPLACED MY RECIEPT BUT I HAVE A SCREEN SHOT FROM MY BANK ACCOUNT WITH THE MONEY BEING DEBITED TO CLEAR CHOICE ON APRIL 30TH 2024

  Customer Answer

  Date: 07/29/2024

  GOOD EVENING THE COMPLAINT SHOULD HAVE WENT TO DECATUR GA, SO DO I NEED TO FILE A COMPLAINT WITH THE BBB IN MY AREA...I AM JUST NOW SEEING THAT I FILED THE COMPLAINT WITH THE FLORIDA CLEARCHOICE

  Business Response

  Date: 08/05/2024

  The refund is in process. Unfortunately it takes time and we just received her denied medical clearance back last week which is what we had to wait on for them to approve the refund. She should have it back in her account within ***** business days from today.

  Thank you!

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21953394
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/13/2024

  Hello,

  This refund has already been submitted and there is nothing more I can do to resolve this. It was finally closed out by our company on 8/7/2024 and can take up to 10 business days for the patients credit card to credit her account. She will need to follow up with them at this point.

   

  Thank you,

  *********************************

  General Manager

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21953394
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear choice could not perform the service I paid for. They promiissed to refund my money within 24 hours. That was Check Card Purchase / 7072 - DECATUR, ** ************ GA Date 06/12/24 *********************** 8021 Card 4658. It has not been refunded yet. The person ***, promised she woud handle it immediately. It has not been done

  Business Response

  Date: 07/22/2024

  Hello,

  I am sorry this patient is experiencing issues with our company. Unfortunately a refund is not guaranteed within 24 hours because we can't process them at the center level, it has to go to our companies refund team. Our refund process can take up to 21 business days from time of notification that a patient has decided to cancel treatment. We also do not guarantee that they will receive their deposit of $1000 back, if they completed the initial exam which this patient did then the $1000.00 in non-refundable, but can be used to put toward future treatment should they ever need it. I have attached the account statement showing the exam was completed, please make note that at the bottom of the statement to does state that it is non-refundable.

   

  Thank you,

  ClearChoice Decatur

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22011429
  
  I am rejecting this response because: Clear choice coud not perforn the requested surgery and told me they would return my money within 48 hours. I have not received it yet!
  
  Sincerely,
  
  ********************

  Business Response

  Date: 09/03/2024

  Due to her making this a huge issue even though services were performed we have refunded her the $1000.00 which was done back on 8/22/2024. It is now in the hands of her bank/credit card company as to when that will be credited back to her account. The refund process can take up to 30 days. 

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over ****** dollars for implants, my tooth broke, while brushing my teeth, my wife implants does not fit, she is unhappy, we are in our first stage and they keep trying to get us to go to our final implant stage before they make corrections, we want them to correct our first stage before we go to our final stage dental implants. I have spent a lot of money and we both are not satisfield, I want them to rectify our circumstances, someone please help us.

  Business Response

  Date: 01/04/2024

  Patient was seen today 1/4/2024 for a repair and has another appointment schedule in 2 weeks. During the month of December we were out of the office due to a fire in our office building and for the holiday season. We were unable to see patients during that time. We just returned to the office on 1/3/24. This is the first time I am seeing this complaint come across my email or I would have responded earlier but as I said we were out of the office. We are getting patients in for repairs and appointments as fast as we can since our return to the office yesterday 1/3/24. This patient and his wife have always gotten in for appointments when we are available to do so. A fire in our office building is an unfortunate situation that was out of our control. As for his wife when she last had a visit she stated that overall she has had a good experience and had only one concern, she felt like too much gums were showing on her upper teeth. She was informed by the doctor at that visit that they would make those changes at her 4 month appt and took new impressions. She is schedule for that appointment in March. 

  Thank you,

  *********************************