Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a padsplit home on 07/01/2023 and the entire home is filthy. I was asked to pay over 200 dollars to move in and advised of a charge to have my room cleaned. Once I came to see the home the common areas of the house are filthy ! The fridges have mold in them , the kitchen sink was full of dirty dishes. The front of the home itself is overgrown with weeds and shrubs. My room was dirty the carpet was FILTHY dust everywhere. The restrooms are dirty and the halls had trash. The other members report that the strange smell in the home is due to someone previously having a medical emergency in the home and was unconcious for 5 days. I have been calling padsplit and attempting to move out since the FIRST DAY ! I contacted the host and was ignored. I have been trying to transfer and have not been able to do so no matter what I do ! I need to be refunded for the first week at the house that was uninhabitable and to find a new place to stay ! made this report because when i called member services i asked for help to move out and felt they should waive the fee and i was hung up on ! I do not deserve to be treated this way while going through such a hard time !!!

  Business Response

  Date: 07/15/2023

  Our mission at PadSplit is to solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment. We are sorry to learn that ***************************** room did not meet our standards. As a platform, PadSplit facilitates the relationship between hosts/homeowners and members in homes. Although the common areas are the responsibility of the Members, the Host contacted the Member and offered her a complimentary transfer to another property. Additionally, the Host waived the move-in fee for the Member. We spoke to the ************************ team; they advised us they have spoken to the Member. Therefore, we believe this matter has been taken care of. As always, our Support team is available at **********************************. 

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Ive stayed in a padsplit for 1 1/2 months so far and lets say this was a nightmare of an experience. Im truly grateful to God of course for not being in a predicament where I have to worry about housing or shelter, but now Id rather be in the streets than to be through this company. Since during my stay from May - to currently. In the mist of my introduction, I have never had such an issue with a person in my life which is one of my roommates whos been staying at the residency for quite some time. I moved into this house, first of all the fridge was dirty majority of the house was not kept up to par, I was instructed to file an tpo on a padmate at some point if the violations hasnt been taken care of. I filed & sent in documents padsplit stated that the tpo had to be signed in order for them to proceed with action I sent a copy in by the judge signed and also an order of the padmate being served with an active tpo . Nothing was done however padsplit took money from me and never took my request / complaint seriously as time continues later the padmate this woman kept sneaking into the home, I kept calling recording, taking pictures, taking videos, instructed by PadSplit due to fearing for my safety. this lady has a bad attitude, violent, temper, hygiene, and much worse than random people come to the house, anytime a day and night shes even got other pad mates whom are new as well to this house to also break rules and I feel padsplit should give me my money back for a transfer every time I call them they are so quick to tell me well maybe you should transfer from the home instead of just ensuring me a new member some type of form of the proper protocol being handled they have yet to do anything about the situation except continuously, make open tickets. what was going on in the house

  Business Response

  Date: 07/28/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We care about our Members and are sorry to hear about Ms. ******** experience. Due to the nature of shared living, sometimes Members do not get along, and we encourage our Members to talk it out. Membership rules are not limited to but include guidelines on Members conduct and their responsibility to maintain the cleanliness of the common areas. Where applicable court-issues orders and landlord/tenant laws are followed. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. We require all Members to adhere to Membership rules and have specific protocols for Membership Rule violations.-PadSplit

   

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20231813
  

  
  

  I am rejecting this response because:

  
  

  It's more than I can upload to share my everyday stress that I've dealt with living in this property under this company. I have sent them over 35 exactly over 35 complaints and violation reports not none of my reports had ever got attended to I've done every necessary step on my part to ensure the things that was going on in the home. Not only there were no cameras in the home. I had been instructed numerous of times by different employees to start recording and keep submitting and when it came down to the last step which was to go for a *** order I was granted the *** order to go to court however it didn't matter to the company by that time my account had already been deactivated. I've asked numerous of times for them to tell me what exactly proof did they even have for the last complaint made against me. I have been in customer service for a long time and I've even dealt with false reports and I had nothing but fraudulent reports against me they offered to transfer me for free since I was past my transfer in the beginning, as I have waited Time After Time After Time numerous roommates kept going on it got to the point where I really was attacked after my account had been deactivated because one of the people personally know a pass split employee and how I found out that that employee had actually helped them with the process of me losing my own account. I had lost over $1600 behind this company and this house (my first house at that) I have signed the six a month lease and I only lived in that property for 2 months all I asked was to at least be refunded my money for the time that they were damages made to my property. I would never be with the company til they apologize and gave my reimbursement as promised.

  
  

  Sincerely,

  
  

  **********************

  Business Response

  Date: 08/10/2023

  All members have to follow the same rules. They're reviewed and agreed upon before a member begins an occupancy. There is no internal note or information promising any reimbursement of rent dues owed for the tenancy. -PadSplit

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20231813
  
  I am rejecting this response because:
  It'sIt's one too many videos and recordings to provide to show proof that I had been continuously trying to make efforts of following my part of reporting since being in the residents see underneath this company. the rules had applied to every single person than other people should have also been terminated and removed from the home as well yet none of that has happened or occurred instead I have been consistently harassed since the termination of my account there yet again has been neglect of why I had been put out and at the end of the day I have too much money that has been put. I will pursue a lawsuit against this company and the numerous amount of different employees to whom I have countlessly called in and reported all these matters and issues so at this time past split just does not care when someone has paid a lot of money and has not been on the account for longer than the term they have applied for.
  Sincerely,
  
  **********************

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a property managed by PadSpli in Novembr of 2021 located in ************, **. Never missed a paymentt, submitted a payment late, or broken the rules outlined in the lease. In April of 2023, the dynamics of the property changed once a particular caliber of people began leasing at the location, and the location frequently smelled like weed during the early and late AM, as well as mid afternoon. Initially I attempted to address the concern discretely by reporting the nuisance via a property survey, as this way the renter would only be notified indirectly. The indirect feedback to the property helped to lessen the potency of the nuisance for a few days, but in the end, the problem persisted. On April 22, 2023, I made an official complaint o PadSplit regarding that tenant's behavior as they were smoking marijuana in their space, which frequently traveled into my living space through the air vents, and caused me an intense physical reaction. As the nuisance continued to linger, I made an official follow-up complaint on April 27, 2023, informing PadSplit that the nuisance of this issue still remained outstanding. Not long after, I received a separate email from PadSplit stating my rent was going to be increased - This email was received on May 6, 2023 and seemed retaliatory. I submitted additional follow-up complaints on May 12, 2023, May 28, 2023, May 31, 2023, June 3, 2023, and June 7, 2023. The responses I received to my concerns were inconsistent with the messaging/brand, dismissive, and condescending. After more than 2 months of submitting consistent complaints, and paying the increased rate, PadSplit disabled my ability to report other tenants under my PadSplit Account. Again, this seems retaliatory!!!This company adverises a promise of living within a smoke-free environment; however, once you make a report regarding the nuisance, they increase your rent and disable your ability to submit trouble and our concerns via their managing platform.

  Business Response

  Date: 07/02/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We are sorry to hear about *********************** experience. Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. We require all Members to adhere to Membership rules and have specific protocols for Membership Rule violations. We respect the privacy of our Members and do not publicly discuss the details of their specific violations. Our 24 hour a day customer support responds to each report from members. As soon as this member alerted to support of an issue with their dashboard/ability to submit violations our Support Team helped troubleshoot the issue. Before moving into their room, members are made aware of  possible rent/dues increases in their Membership Agreement. Homeowner/hosts are limited in their ability to increase rents. As this member did, reaching out to our support team is always here to help answer these type of questions. -PadSplit

  Customer Answer

  Date: 07/06/2023

  I formally reject Padsplits response as the contents do not adequately address/resolve the issue which has been ongoing since March of 2023. Again, Padsplit is redirecting me to have a conversation with the people who are blatantly smoking illegal drugs in the house and subjecting me to the negative physical impacts, which I've outlined in my several communications with them. Padsplit suggests "talking" things out will resolve things, but "talking" has not resolved things in 90 days. If "talking" would've solved the issue, why is the issue still ongoing after Padsplit "talked" with the other tenants? It seems to me, "Talking" things out has only encouraged the other tenants to smoke more, as each time I have message Padsplit, I inform them of the potency and frequency of the behavior increasing. Secondly, PadSplit states they require all members to adhere to the rules, yet for a minimum of 90 days I have been consistently and thoroughly reporting the breaking of the rules, yet no remedy has taken place. Thirdy, within their response, Padsplit stated, "We respect the privacy of our members and do not detail the specifics of their violations". I'm perplexed by this, as I am a current member who is making a complaint, and have been enduring secondhand smoke and physical impacts while living on a property they directly manage. As a member, I deserve a timely follow-up and a tentative timeline for a resolution. I have rights too; this is my health we're talking about! The unprofessional manner in which Padsplit is continuing to handle this matter directing contributes to the invasion of privacy and personal space, as I am being robbed of quiet enjoyment and a smoke free living space, within a space I pay rent for every week. What about my privacy? In all PadSplits offline communications with me, I have been told my reports cannot be confirmed. Now today Padsplit is insinuating that "violations have occurred." If Padsplit was more transparent, customers would not feel ignored nor attempt to take action to escalate the concerns. Lastly, Padsplit concluded their response by saying, "Our 24-hour support helped to troubleshoot the issue." If Padsplit's 24-hour support helped to troubleshoot the issue, why is my ability to make reports via my dashboard app STILL disabled and the date is now 7/6/2023. Troubleshooting an issue verses simply taking a report about an issue are two totally separate things. If the issue is still ongoing, the 24-hour support team didn't troubleshoot. Furthermore, what is the purpose in calling them a "24-hour" support team, if its been more than 90 days since I have made the initial report, and the resolution is still outstanding? They haven't fixed anything yet!! The last sentence in Padsplit's response reads, "Our support team is always here to 'help and answer questions'". However, they neglected to help with the reenabling me to submit feedback via the dashboard app, nor did they address the smoking concern. From the way they have elected to respond, one would assume I simply reached out stated my app doesn't work. They neglect to mention I advised them that I had been subjected to marijuana smoke all week, and as I type this, the marijuana smell is still blasting through the vents. The other tenants are still smoking as we speak! How can I accept the response provided by Padsplit when once this BBB case is closed, I will be right back where I started with no hope of progressing forward? I cannot accept Padsplit's response as it does not address the issue, and the company is not being accountable. Padsplit is not delivering on their commitment to me as a paying customer to provide a living space which is a smoke free environment. 

  Business Response

  Date: 07/18/2023

  PadSplit is unable to confirm the member's complaint that their dashboard is disabled. Based on our check, she is able to submit maintenance tickets and other necessary submissions. PadSplit works with hosts to address necessary rule violation complaints that we receive from members. Complaints of smoking in a house are routed to hosts and are handled accordingly. Members who are in good financial standing always have the option to transfer to other properties. This member has been afforded the same options as all other members. - PadSplit

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20231803
  
  I am rejecting this response because: It is with logical intelligence that I must reject this response, as this does not solve or even attempt to address the consistent issue from which the original complaint(S) stem. The business responsded stating, "Padsplit is unable to confirm the member's dashboard is disabled. Based on our check, she is able to submit maintenance tickets and other necessary submissions." Just a thought, if you have not received a complaint from me via the app, but I just submitted to you in my BBB response last week that my app was still disabled and the smoking was still ongoing, wouldn't that be a huge clue that my app is sill disabled??? Let's use our brain! Their response is a lazy attempt to deflect from the real issue. I don't need to report a "maintenance ticket". This company knows full well that my dashboard has been disabled, and my ability to submit complaints has been disconnected. The area to submit maintenance tickets on the dashboard is in a totally separate area from where member complaints are submitted (not even close). I don't want to report a maintenance issue. People are smoking in this house right now; that's what I need to report. They were smoking last night 7/18/23 from 11pm-1am and again tonight 7/19/23 from the same timeframe. I will attach another screenshot of my member dashboard in hopes of further illustrating how deceitful the company Padsplit really is. Within the screenshot, you will notice a list of all members at the current location (name/photo), and they will be identified by door numbers. You will also notice blank white space on either side, and no additional commands listed. Prior to my complaint, that blank white area consisted of a thumbs up/thumbs down button, and a symbol which contained a hyperlink which led to the standard complaint form. I had filled out that complaint form several times from the months of April, May, and June, which again, are attached to my response. By Padsplit removing this feature from my dashboard, they are deactivating my ability to make complaints and keep a papertrail. 
  
  
  Secondly, Padsplit further attempts to skate over the real issue of the egregious marijuana by saying, "Complaints of smoking in a house are routed to hosts and are handled accordingly." This is 100% false. Reports were made to the host PRIOR to reaching out to Padsplit directly, and I will attach the proof of the screenshots to my response. After alerting the host of the issue, the host sent a group text message to the property on February 23, 2023, which was to be considered a verbal warning to people in violation of the "No Smoking Policy". Those in violation would face a $200 fine and/or risk membership being evicted. After receiving additional complaints, the host then sent a follow-up message in a group text to the property which read, "ALL VIOLAIONS SHOULD BE REPORTED TO PADSPLIT DIRECTLY." My understanding when reading that text was, 'send all complaints to Padsplit and let them handle it'. Everything is in the text messages attached to my response; I'll let the BBB draw their own conclusion from the evidence (The timeline is clear; ************************* could see it). The fact that the company (Padsplit) is attempting to say that the owner of the property is responsible for addressing complaints is just outrageous. I don't pay the owner directly. I pay Padsplit directly, and Padsplit manages the property. Additionally, even on the Padsplit website it states, "Report all member violations to Padsplit via your dashboard app" which I will also attach a screenshot of. It seems that now when it is time to hold someone accountable Padsplit wants to wiggle out of their responsibility and redirect the duties to the host, but when the host doesn't want the responsibility they redirect the consumer back to Padsplit, hence why I needed to make the BBB aware of this. Padsplit is sending their customers in a merry-go-round, and this needs to count as a strike against their rating/record. 
  
  
  When I began making "FORMAL" complaints in writing to Padsplit directly in the month of April 2023, their 24-hour support staff (which they bragged about within their first response) were remedial and unhelpful at best. The complaint numbers as well as the full correspondence will be attached via a compressed zip folder. Although the host mentioned violations reported would lead up to fines and membership terminations, after being redirected and reaching out to Padsplit directly, the messaging was quite the contrary. Padsplit requested pictures and videos of the violators smoking in their private and rented space. When I pointed out in my retort how unrealistic that was, even their world-renowned 24-hour support staff acknowledge that the probability of being able to capture a picture or a video was HIGHLY unlikely. Again, this is all in the emails, so that the BBB may draw its own conclusion. As Padsplit has failed and at times even refused to mediate the conflict and offer realistic remedies over the course of these 90+ days, I have been subject to mental/emotional stress, complex physical impact, and harassment by the members they willingly elect not to hold accountable. They (Padsplit) makes/advertises these rules for optics, in an effort to solicit drug free customers such as myself. But once you sign your name on the membership, they ignore you and try to force you out like day old bread. I would venture to say, this company is preying on the most vulnerable in our city as they are aware (it states on their advertisements and mission statement) "Our mission is to help solve the affordable housing crisis - one room at a time - while leveraging housing as a vehicle for financial empowerment. We do this by building a marketplace that enables quick and effective housing solutions for low-income workers). If hey understand the housing crisis plaguing inner cities, inflation, and want to be the silver lining towards members financial empowerment, after what I have endured due to their inability to effectively manage these past five months, why haven't they offered any financial reimbursements as the monies I have paid to them only pail in comparison to the damages I have suffered. When you review the complaints submitted in the zip folder, you will notice on the last few complaints, that Padsplit did not even acknowledge receipt of the issue, attempt to rectify the nuisance, nor apologize for the inconvenience. In response I received the "How satisfied are you?" survey, indicating that my complaint was closed without response and/or acknowledgement. Shortly after that, my ability to submit complaints at all was taken away, again, hence why I needed to alert the BBB and more. It is retaliation, and they are attempting to force me out. This is a shady business, and their reputation should reflect that. Others must be warned!!!!
  
  Sincerely,
  
  A Hunter

  Business Response

  Date: 07/20/2023

  we confirmed her dashboard works. A screenshot of the alleged error may help to determine if there is a bug we cannot see on our end. This member has received timely responses from Support throughout her stay and we continue to receive her feedback sincerely. However, at this time, there is nothing we can see that corroborates the problems she has reported.

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20231803
  
  I am rejecting this response because: Again, I have provided multiple screenshots of my dashboard and described the error in a variety of ways, including the last screenshot with "X" marks on the side of the members photographs and door numbers where the report icon used to be. If you have "allegedly" confirmed that the problem.is resolved, why don't you send me a screenshot? Show me what it displays on your end, then we can certainly compare how the screens are different. 
  
  Secondly, they say they've sent timely responses to me, but the BBB has received a copy of all correspondence and within the last TWO messages, the company replied to my feedback with a "Tell us how were doing survey?" Thats not an answer; thats is not a resolution.
  
  Lastly, they said there was nothing they could do to corroborate my complaint. However, within Padsplit's first BBB response they indicated that appropriate action had taken place. Now all of a sudden its a scooby doo mystery despite the company having the members name and the timeframe which the smoking occurs. It's almost as if the company read through all the correspondence I submitted yesterday, then changed their lackluster response to align with what their email employees were saying. It's been over 90+ days, and you still haven't cracked the case?!?

  They haven't solved the case, because they dont want to solve the case, hence why their ***** course of action us simply telling folks to move out. 

  BBB, please take notice of the emails and screenshots within my last response, and draw your own conclusion. This company (Padsplit) is unprofessional, and they prey on the most vulnerable. 

  Sincerely,
  
  A Hunter

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6,2023 I discovered an issue with the electrical receptacle in the bathroom while I was trimming my hair.Some kind of electrical surge caused the lights to flicker and my trimmers to stop working.I pushed in the reset switch to try and turn my clippers back on but nothing happened.But I also discovered when I pushed the reset button the lights in the bathroom would cut off.Clearly the wiring was installed incorrectly.I made this information perfectly clear to management. A video was also provided.I asked for reimbursement for my new trimmers I just bought or money off of my rent. I was told the would only waive fees if I decided to move to another property. This situation shows a real disregard for me,my things, and even my safety. I would like some assistance with this matter.

  Business Response

  Date: 07/02/2023

  Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. As a platform, PadSplit facilitates the relationship between hosts/homeowners and members in homes. **************** has filed several complaints with the Better Business Bureau about the same property. To provide him with a positive experience, each time, we have pursued every avenue to resolve his concerns, including issuing credits to his account, The Host/Homeowner could not validate his complaint; however, to provide an opportunity for **************** to have a comfortable stay, he was offered a complimentary transfer to stay at another property, but he declined the offer.  -PadSplit

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the pad split membership and reserved a room in a home hover the location was too far from work and it was not financially feasible to uber back and forth to my place of employment and my the house I looked at other locations but they would also not work out I have paid the following to pad split and never took possession and the company advertises that you have no lease. I'm requesting a refund of the following "membership payments:June 12th 23 $22.33 June 6th 23 $126.75 as well as Current Balance of $-102.92 be waived.Seeking Refund amount: $149.08 and the balance due waived I spoke to a pad split representative Wed June 14th and told her I never took possession of the room she said that she would move me out of that location and process the credits/refund and I never heard back from pad split. I'm located in ** and the house is in **. Should the refund not be processed then I will seek remedy via arbitration as stated on the company's website.

  Business Response

  Date: 06/19/2023

  Thank you for the opportunity to reply to **************************** report.  Our mission at PadSplit is to help solve the affordable housing crises, and we are sorry to hear about the Member's issue.  As a courtesy to him, we issued a full refund. Refunds take **** days to reach the original form of payment.  We are always happy to assist Members at ***********************************  - PadSplit

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently renting a room from PadSplit. My electricity went out in my room *************. I have been without electricity for now over 1 week. Its been extremely hot theres no air circulation I cant plug in a fan to keep us cool, I cant get dressed In The early morning for work with no light, lost all my food in my fridge,I have a service dog in the small room I rent she panting all night due to the extreme heat. Im using the light on my cell phone flashlight as a light source. I have contacted PadSplit and went through all chains of command with no resolution. The landlord has neglected and ignored all complaints regarding this situation. *** requested to be shown where the circuit panel is so I can try to turn it on and he wont respond.He is taking complete advantage of the fact this is a lot of peoples last resort as far as living space and its truly heartbreaking. Im suffering with my dog with no reasoning or concern for our health and safety. I truly dont know what to do but I cant afford to pay rent for a room that electricity is suppose to be apart of the rent its unfair especially that I pay my rent every month in advance and am never late . Please help me where these days are just getting hotter and its stifling in this tiny room I share with my dog

  Business Response

  Date: 06/26/2023

  The mission of PadSplit is to help solve our affordable housing crisis, one **************, while leveraging housing for financial empowerment. We are sorry about the Member's experience and appreciate the opportunity to address her concerns.  We've contacted the ************************* and the issue is resolved. We could not reach ******* by phone; therefore, we emailed her but have yet to hear from her. As always, our Support team is available to help and can be reached at support@padsplitcom. 

  Customer Answer

  Date: 06/26/2023

  I never got reimbursed for the week i paid rent . Electricity is apart of my rent and I went threw over a week in the heat and dark due to no electricity. I lost food I just bought that was in my fridge. I just want the rent for that week to be reimbursed 

  Business Response

  Date: 06/28/2023

  PadSplit worked closely with the property management team, and they addressed *******'s request. We've also reached out to the Member to inform her of her account status. We sincerely apologize for any trouble the Member has had. Our team is always available at *********************************** -PadSplit

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved In on April 27th and everything had been ok for a minute then unfortunately on May 18th was the day the problems werent addressed and still arent fixed. Now the refrigerator is back on but as far as the light connector isnt working which caused the Wi-Fi box to not work,, I lost food and now the stove is still not working at the house. Also Ive put in numerous tickets, Ive been paying whats told of me until I realized none of my discrepancys were being fixed. It says 7 days it will get back to me and fix the issue. So I didnt pay cause it makes no sense if Im not getting no answer I had to buy a burner fix the light bulbs in the house the breaker had went out and none of my issues are being resolved I am wasting my money on food with the stove being broken and it takes longer to cook our food with 8 people in a home. Im paying for a service that includes certain amenities and I refuse to pay until Im giving either compensation monetarily in the form of a credit or till the issue is resolved.

  Business Response

  Date: 06/13/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options, and we are sorry to hear about *****'s experience. We were recently alerted that the ******************* for this property has changed.  Although maintenance issues are the responsibility of the Host, we have escalated and communicated the Member's concerns to the new PM.  They have assured PadSplit and notified Members the repairs will be prioritized. PadSplit 
  

  Customer Answer

  Date: 06/19/2023

  Ive been patient for over 2 months now. Just want a resolution at this point. Tickets are being made being that they arent being responded too. Nothing is being fixed. However, theyre sending me text messages claiming that duplicate tickets were made. If tickets werent being closed out and actually answered, more wouldnt be made.

  Business Response

  Date: 07/02/2023

  As soon as PadSplit was alerted of the change in ******************** we escalated the Member's concerns to the new team, and they notified the Members that their maintenance concerns were under review and would be handled.  Since *****'s initial complaint, several issues have been addressed, including installing a new stove and repairing the steps.  Additionally, the Host issued a credit to each Member.   Although the Host is responsible for the property maintenance, we will continue to liaise and communicate updates to the Member.  -PadSplit

  Customer Answer

  Date: 07/09/2023

  There are more issues besides the stove, and step repair in which PadSplit was aware via conversation. I spoke to a PadSplit supervisor in regards to compensation and was given $50 for Wi-Fi and a $50 credit that is way less than what was spent on food replacement during the power outages. Not to mention, the dryer is no longer working, the Wi-Fi is STILL not functioning properly.

   

  Business Response

  Date: 07/12/2023

  Since the new property management team commenced managing the property, they have diligently worked to address each of the maintenance issues at the property.  Two significant repairs have been addressed, and they continue to handle each concern to resolve them.  As a courtesy to ********************, we informed the Member of an credit that was applied to his account.  ********************** will continue to liaise with the the ************************ team and have instructed them to communicate repair work updates to the Members. - PadSplit

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20157751
  
  I am rejecting this response because its not true compensation at all its been 2 months and I didnt receive proper compensation at least three weeks off of rent. I lost my food that was put in the refrigerator which was spoiled and also brought ******* aswell as waiting two months while putting in tickets effectively.
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/21/2023

  The ************************ has spoken to ******************** multiple times, updating him on the progress of the property repairs and confirming periodic updates for follow-**** The Member informed the team he was satisfied with the credits that have already been provided and the plan moving forward. Weve also provided the Member with information for additional resources. If the Member no longer wishes to reside at this specific PadSplit, we have a plethora of homes available to transfer to. - PadSplit
  

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just transferred to new room in ***** on 6/3 when I do my transfer I picked 2 weeks and I paid whatever the account request and than it came back and said my due is the June 8 I guess I miss understood I ask the lady to change it back to one week because I thought it lined up to my pay day but she was unwilling to help Im from va and I moved out to ** in one of your rooms u have I dont have any family or anybody out and I dont want my room in jeopardy I want to switch back to pay every week and I wont change it ever again Im really just confuse how the billing system work

  Business Response

  Date: 06/13/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We are sorry to hear about *******'s experience.  We do not publicly discuss Member's personal accounts, but we reviewed his account, and the Member's concerns have been resolved. We could not reach ******* by phone; therefore, we emailed him.  As always, our Support team is always available at **************.  - PadSplit

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had the misfortune of going through the hiring and interviewing process at PadSplit, and to say it was a complete disaster would be an understatement. From start to finish, this experience left me feeling frustrated, disheartened, and utterly unvalued as a candidate. Allow me to outline the numerous flaws that plagued this woeful journey. First and foremost, the issue of ghosting and lack of communication by PadSplit's employers cannot be ignored. After investing an incredible amount of time and effort, 4 rounds of interviews, EVEN RECEIVING A VERBAL JOB OFFER. I eagerly awaited any sort of response. Days turned into weeks but I heard nothing. It's incredibly disheartening and unprofessional to have potential employers simply disappear into thin air, leaving candidates hanging without any update or closure. The sheer lack of courtesy displayed by PadSplit's hiring team is simply inexcusable. The interview process was disorganized and haphazard at best. The second interview was with a guy in his early 20s who couldnt answer any of my questions about the company and overall was extremely unprofessional. It was abundantly clear that little thought had gone into tailoring the interview to the specific role or understanding the candidates' qualifications. Furthermore, the communication during and after the interview was abysmal. Promised feedback and updates were nowhere to be found. Despite following up multiple times, I was met with silence. It's incredibly demoralizing to invest time and effort into an interview only to be completely disregarded in the end, especially when youre told youre a great fit for the company and youve got the job. To add insult to injury, I couldn't help but notice the lack of professionalism throughout the entire process. Communication throughout the entire process was awful, making it difficult to take the company seriously. It was evident that attention to detail and basic communication skills were sorely lacking at PadSplit. In conclusion, my experience with PadSplit's hiring and interviewing process was a train wreck from start to finish. The employers' ghosting and lack of communication demonstrated a complete disregard for candidates and their time. The disorganized interviews and lack of feedback further highlighted the company's incompetence in conducting a professional hiring process. I strongly advise any job seekers to approach PadSplit with extreme caution, as this experience left me with a bitter taste and a strong desire to steer clear of their unprofessional practices.

  Business Response

  Date: 06/01/2023

  We are grateful that you were interested in joining the PadSplit team and appreciate your feedback. As part of our talent acquisition process, we routinely assess candidate experience and make continuous improvements to provide a top-notch experience. We're sorry your experience didn't meet our standard, but we will certainly keep this feedback in mind as we continue to assess our internal processes.

• Initial Complaint

  Date:05/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into PadSplit since April 22nd, ever since I moved into this house its been an issue. My rent is a total of $640 ($160 weekly), and is expected to be paid on time however my maintenance to tickets havent been answered AT ALL. Im paying for a room that comes along with a patio and I filed a ticket on April 23rd to have the patio steps fixed because one is BROKEN, it is a hazard for anyone walking on the steps. When I contacted Padsplit Support they stated that the processing time for a ticket to be answered is a week. It is currently May 19th which is way past a week clearly. Earlier this month the power in the house went out the house ENTIRELY for hours, and we have two refrigerators full of stuff that we spent our hard earned money on were left to spoil/go bad. Fast forward to May 17th, our electric stove is OFF, wont turn on so now we have to spend more money on items that dont require the stove, one of the fridges also isnt working again so now that had to be emptied because everything in there went bad. Being that there are 9 ppl trying to utilize one fridge is absolutely ridiculous. The host doesnt respond to no ones tickets, mind you there are 9 of us in here. To top it off, they marked some of our tickets that were made previously as Done when its quite the opposite. Support isnt helpful, as we have contacted them individually and they basically told us to put in another ticket. Where is the logic in that if tickets are just being created and not actually being tended to? My rent is due today and will like it waived being that Im paying for housing with utilities/features that are broken/not fixed/arent working.

  Business Response

  Date: 06/02/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options, and we are sorry to hear about ******* experience. We contacted the Member about her concerns and advised her that a new property management group has assumed responsibility for the PadSplit. The team has escalated her reports and prioritized repairs. We will continue communicating with the Member to make sure the matters are resolved. We appreciate the opportunity to respond to her complaint. Our team is always available at ************** or ***********************************

  Customer Answer

  Date: 06/05/2023

  Company has contacted me and has communicated that property management is being changed which all members of the house (all 9 of us) should have been notified of. Also, my ticket that hasnt been answered in regards to my patio was put in April 23rd, and my question is was management supposedly transitioning for over 2 months? If so wheres the notifications. Still waiting on compensation or waived went being that Padsplit requires their money on time and will evict you if not paid however things still arent fixed, stove is currently off for going on a month, patio that is part of MY entrance in which Im paying money for and why I chose a room still isnt fixed. Its a health hazard so if someone falls and seriously injures themselves then what? Also the power outtages for hours that this house has experienced has led to spoiling of food. Hopefully, this wont take 2 months to resolve and if so I would like two months of rent waived.

  Business Response

  Date: 06/13/2023

  As soon as PadSplit was alerted of the change in ******************** we escalated the Member's concerns to the new team, and they notified the Members that their maintenance concerns were under review and would be handled.  While the Host is responsible for the property maintenance, we will continue to liaise and communicate updates to the Member.  The new ******************* team has assured us that all maintenance issues will be addressed at this property.

  Customer Answer

  Date: 06/13/2023

  The new ******************* team has reached out with a text message in regards to handling/reviewing maintenance issues. Will update once *** reached desired resolution aka compensation for having to pay rent when the very thing that Im paying for is lacking in functionality. Not to mention, having to spend rent money on items and groceries due to fridge/power outages, food going bad.
  

  Had I been aware of the ******************* issues I wouldnt have used Padsplit being that I moved in April 22nd, put maintenance tickets in since the 23rd because there have been issues since then and were being notified of such. Its about a Month & a half of negligence.