Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Ive stayed in a padsplit for 4 months during my 3 month stay from January **** - April 2023 I was told to file an tpo on a padmate at the address . I filed & sent in documents padsplit stated that the tpo had to be signed in order for them to proceed with action I sent a copy in by the judge signed and also an order of the padmate being served with an active tpo . Nothing was done however padsplit took money from me and never took my request / complaint seriously. Months later the padmate did a double tpo and I was never served nor aware of the tpo until I called the police on the padmate and was I formed then however I was told I had ********************************************************************************* fearing for my safety I fear this lady will continue to do this and I feel padsplit should give me my money back due to the host never ?? comin to see what was going on in the house and that was an inconvenient moment in my life please help

  Business Response

  Date: 05/16/2023

  We aim to help solve the affordable housing crisis, one room at a time while leveraging housing as a vehicle for financial empowerment.  We are sorry to hear about **********'s experience. Due to the nature of co-living, sometimes Members do not get along, and we encourage our Members who might be having problems to talk it out with their PadMates. PadSplit requires all Members to adhere to Membership rules and has specific protocols for responding to safety events. All reported safety events are responded to. Sometimes this response requires the termination of someone's membership. We respect the privacy of our Members; therefore, we cannot discuss the details of specific violations or member finances. We have addressed **********'s complaints. For additional questions, she can contact Support at ********************************** 

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20011770
  
  I am rejecting this response because:
  My matter wasnt looked into consideration before this issue nor after I would like my money back from last month I didnt get to stay in there I was sent a 48 hour text to remove my items off the property the other party is still there this isnt a solution its not fair they need to be shut down I had a tpo order thats signed / was active at the time its no way my tpo signed by a judge wasnt taken seriously no I would like My $200 back 
  Sincerely,
  
  ***********************************

  Business Response

  Date: 05/27/2023

  We require all Members to adhere to Membership rules and have specific protocols for responding to safety events. All reported safety events are responded to. Sometimes this response requires the termination of someones membership. According to our policies, no refunds are issued for behavior that violates Membership Rules. -PadSplit

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed the only way to change my due frequency was to zero out my account prior to my due date. Upon doing so the day before my last due date I was charged the full amount of dues one day prior to my due date... I called in several times regarding this issue only to be told I need to make full payment to bring my balance down to zero to be able to change my due frequency.. I have had a hard time relaying the information to their customer service **** as they say that there is nothing they can do because their system charges two days prior to actual due date " it says nothing in thier terms of service or on their member used app about this".... I have requested a supervisor several times with no avail. My recent due date was April 30th and I had my balance to $3.00 on the 29th and was about to make that last payment when I realized I was charged my full amount for two weeks and that was the first day of me requesting to speak with a supervisor to resolve this issue and I was told no supervisor was available on the weekends and also was rudely handled by that particular memebers of their billing **** and told I could not speak to anyone else bc there was only two of them that worked there...the issue is I figured out that since losing my job and starting my business that 410 by weekly was too much to handle so I wanted to change frequency of dues to weekly bc 200 is easier than 400. but upon doing as I was asked they charged me without adequate notification as their policy states for the full amount a day early which doesn't line up with we charge everyone two days early as if that's my issue, everyone shouldn't be forced to pay early or kept in this cycle bc of pad splits wants.If I have until my actual due date to get my balance down then I should have had technically until the 30th to have a zero balance without them charging me for a full amount prior to my actual due date without allowing me to change my frequency. It's should allow them to change that

  Business Response

  Date: 05/03/2023

  Thank you for the opportunity to address ************************ concerns.  Our vision is to create a world-class marketplace that enables the quickest and most effective solutions for the affordable housing shortage for low-income earners.  We are sorry for the Member's experience.  We are happy that we spoke to the Member and his concerns were addressed, and the matter is resolved.  Our Support team is always available at *********************************** -PadSplit

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add that they address the billing issue to avoid future problems ... But I thank you bbb for you assistance in getting this resolved in such a timely manner
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled a application in January it is now may almost and no response from padsplit as to my application. Tried to contact customer support but they are rude and disrespectful also no one seems to speak clear English. Its a non refundable fee but I should receive proper service for my fee. And to call for help and be talked to like I did something wrong then told I cant speak with a supervisor and hung up on. Like this is so unprofessional. Not to mention I have been homeless now for three months hoping to get help here. No such luck one of the worst businesses I have felt with in years

  Business Response

  Date: 05/02/2023

  
  We appreciate ****** feedback and apologize for any inconvenience he may have had. Our mission is to help solve the affordable housing crisis, one room at a time, while leveraging housing as a vehicle for financial empowerment. All applicants must show proof of income, and we tried to contact ***** but could not reach him. We respect the members privacy; therefore, we cannot publicly discuss his account. We encourage the Member to contact our Support team at ********************************** -PadSplit

• Initial Complaint

  Date:04/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are downright evil. I had a padmate file a false *** not only against me, but also the other padmate staying in our house. This resulted in the both of our memberships being terminated and us being asked to vacate the property within 48 hours. I had previously made several complaints to Padsplit against the roommate that filed the *** alerting them of how unstable she was and nothing was done. I left the property on **** and cleared my room out, not only because Padsplit told me to, but also there was a court order saying that I could not be on the property or I will literally go to jail. On ****, the court date took place and the padmate did not even show up to court after she lost her case against the other padmate the previous week. Before she left the house, that same ******* tore the lock off the front door, that is how unstable she is. I did not return to the unit until **** because Padsplit was taking forever to reinstate my membership, my guess is they were trying to figure out how they could get away with charging me for all that time even after not only kicking me out, but also withdrawing a $100 lease break penalty from my account. When my membership was reinstated, they tried to charge me for all the time that I was legally not allowed to be on the property. The host had originally granted me a thirty day extension to get this paid, but after I disputed paying for the time that I legally wasnt allowed on the property with Padsplit, now all of a sudden I have 48 hours to pay them $1100, which constitutes retaliation and intimidation. This company does not give a rats *** about helping lower income people in the housing crisis, as advertised on their site. They do not care about the safety of their tenants, and they try to take advantage of people who use their services because they think we are uneducated. Do not risk an eviction being on your credit by renting from these heartless, money hungry vultures.

  Business Response

  Date: 05/02/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options, and we are sorry to hear about *****-Anns experience. Due to the nature of shared living, we always encourage our Members who might be having problems to talk it out with their housemates. PadSplit requires all Members to adhere to Membership rules and has specific protocols for responding to safety events. All reported safety events are responded to. Sometimes this response requires termination of someone's membership. We respect the privacy of our Members; therefore, we cannot discuss the details of specific violations or member finances. We have addressed **************'s complaints. We also applied several courtesy credits to her account. For additional questions, she can contact Support at ********************************** - PadSplit

• Initial Complaint

  Date:04/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit charges too much money and some of the rooms that they rent out are not real rooms, they rent out closet spaces and spaces within the hallway. Padsplit does not do proper background checks on its members - I've had several roommates with mental issues, some of these people come off as derelicts from the street. Padsplit is a greedy money driven organization that is not holding up its end of the bargain. I pay $800 for a small 8x10 room if that. I can't stand my roommates and that could've been fixed with a simple personality test. This service charges way too much money, the staff is unprofessional and it's sin that businesses like these exist.

  Business Response

  Date: 04/18/2023

  Thank you for the opportunity to address ******** concerns. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We are sorry to hear about the Member's experience.  All PadSplit Members are required to undergo a background check and we always encourage our Members who might be having problems to talk it out with their housemates; we notify Hosts as well when needed. We have a variety of different size rooms and prices that meets our Member's needs; if the Member is unhappy at their home, he is welcome to transfer to another PadSplit. As always, our Support team is available at ************** or *********************************** - PadSplit
  

• Initial Complaint

  Date:04/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PadSplit treats their customers very carelessly. I have put in numerous tickets in regards to the code on my bedroom door being changed, and also the front door because when old pad mates are terminated, they do not change the locks on the door. There is a padmate that has been terminated, but still has access to the Home this particular padmate used to live in my room and that is why I asked for my lock code to be changed. They put that they are resolving the issue and they also put resolved on my tickets. Nothing that I have asked has been done.When I complain to customer service, they give me the same line every time that continues to show that they are not going to do anything, and when you asked to speak to someone who can make a change, they say that youll get a call from corporate youll get no call from corporate, and shortly after you receive a survey. When I got frustrated, they threaten to take away my keys. Which is the way they rate you as a tenant. I also noticed the same robotic responses to every complaint, or review on this website that proves even more that they could care less and I honestly feel like it is because of the communities that they serve they dont care. My worst experience was with ********* in finance while expressing my frustration about my unpleasant experience after understanding that she could care less, I asked to speak to someone else anyone else she refused to allow me that, she threatened to reduce my rating and also hung up on me when I called back to speak to another customer representative they immediately referenced ********* from finance and also showed me that they could care less about my frustration. Speaking to the customer service provided by ********************** makes me feel like Im not being heard it makes me feel like Im spending money for a brand that could care less about how I feel or my safety.

  Business Response

  Date: 04/21/2023

  Thank you for the opportunity to respond to ******'s concerns. We care about our Members and are sorry to hear about her experience. Although we have made several attempts to speak to ******, we have not been able to reach her.  However, the concerns regarding the doors have been resolved.  We follow a standard procedure related to payments in order to help Members stay in good financial standing and minimize late fees or risks to their membership status.  Rule Violation Reports are available to Members when there are issues to report. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. Our Support team is always available at ********************************** or **************. -PadSplit

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently living in an extended stay, however, I decided to move so I tried Padsplit. I found a place in *******, and online it showed a picture of a nice kitchen and luxury bathroom. Also the room picture was well lit, so I paid $263 and planned to move April 1, 2023. I pulled up around 2pm to move in, and the yard was unkept and the outside of the home was dirty. I put the code in and opened the door, a tenant was smoking in the kitchen. She said room 8 was downstairs so I walked downstairs and the room was in the basement with no carpet just concrete. The cigarette smoke began to hurt the nose and chest so I closed the room door back and left the property. I immediately called Padslit to tell them I can live there because the conditions of the property and I have health problems and can't be around smoking. I also told them the property didn't list smoking was allowed inside the home. I sent Padsplit a note from my doctor that entailed my sinis and breathing issues. However, the company will not give me a refund and only returned $20. I have to take care of my body this is the only life I have. I couldn't live in a basement, with no carpet, and installation while the smoking tenants blow smoke everywhere. Padsplit refused to return my prepaid rent for a place I never moved into. The ad was misleading, and my son came with me to help me move in, even he asked it the place was a trap house, because that's how bad the place looked. Attached is a picture of the yard and home, grass not cut and property is unkept.

  Business Response

  Date: 04/13/2023

  Thank you for sharing our Members feedback. We appreciate the opportunity to respond. PadSplit is a coliving marketplace that provides affordable and furnished housing options. Most Members tell us they have had a great experience at PadSplit, with 80% saying they would recommend us to a friend. Because PadSplit is a shared living space, our Members are responsible for the cleanliness of the homes common areas. We sincerely apologize for the Members experience and tried to reach her by phone. We requested additional information from the Member, but we could not reach the Member by phone; she will only communicate through email and did not provide the requested information. As a courtesy to the Member, we waived the penalty fee and the Membership dues. The Members total refund is $167.50. Our Support team is always available at ************** or ***********************************

  Customer Answer

  Date: 04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of March 30th I have 9 more days left at this PadSplit where there are squatters who are armed, police have been called multiple.times, food matter is rotting all over the house, couples not registered here get into fights and break things, there is almost no way for me to get in and out in my wheelchair and I am being threatened here by people who were supposed to move but but never did.They shoot guns out of the window and police have been called but neither police or PadSplit do anything. I have documented everything and use an evidence documenting program to document all of these squatters and their unauthorized guests and today one of their girlfriends collapsed and it could be COVID and it looks like the man plans to throw her out so there will be more fighting soon.These squatters steal food and have guns here too and the police will do nothing and PadSplit will do nothing except file an order and say you can move, but I paid to live here.This is incredibly unsafe and the worst rental I have ever experienced. None of my property is safe and there is garbage and rotting food all over this place. The police just show up and don't care and I cannot reach the owners and PadSplit does absolutely nothing except send out an emergency alert which they didn't even bother doing today.This is a horrific experience and I have been painstakingly documenting all of this. I should not be threatened with guns by people where I rent and PadSplit will do nothing about it no matter how many times they are contacted.This is a disgusting and unsafe place to be and some of use can't just pick up and move early and pay more to move into a new place when we already paid and trusted that this platform would at least have safe places with the actual people on the list in them. I'm weak and in a wheelchair here and there's no help, just these bullies and squatters and their uninvited guests and they have guns but at least today they didn't shoot them.

  Business Response

  Date: 04/06/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about his experience. Maintenance and Rule Violation Reports are available to Members when there are issues to report. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. Our Support team is always available at ************** or **********************************.  -PadSplit

  Business Response

  Date: 04/06/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about his experience. Maintenance and Rule Violation Reports are available to Members when there are issues to report. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. Our Support team is always available at ************** or **********************************.  -PadSplit

  Business Response

  Date: 04/06/2023

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about his experience. Maintenance and Rule Violation Reports are available to Members when there are issues to report. PadSplit followed protocols and responded when actionable items were brought to our attention by the Member. Our Support team is always available at ************** or **********************************.  -PadSplit

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 03/04/2023 between 7pm-7:30pm I left my room to wash my hands in the downstairs bathroom. I rent a room that this company owns that rents rooms to individuals. Each room has an Advanced Security TurboLock Keyless Smart Lock with Automatic Locking, Battery ************* Installation (No Bluetooth, Satin Chrome) it suppose to lock automatically when you close it then you enter a code (thats only shared with you) to open the door. I come back moments later and enter the code. Nothing happens. I enter the code again it beeps but still nothing happens. I realized shortly after that the battery died. I then realize that my Drivers license (ID), my wallet, my car keys, my jacket, my purse and my my cellphone was in the room. The window was closed so I had no way of getting back into my room to get my things. I tried to enter the code several times and it still wouldnt open. A roommate let me use their phone to call Padsplit. I logged in I put a maintenance request in immediately and was told to wait. I had nowhere to sleep and no access to my money or my keys I could not wait until Monday. I called a locksmith and was charged $165 to open the door. I was told by the locksmith to send it through the Zelle App. Its now Tuesday 8:53pm and I lock has died completely. I have not been able to lock my door since Saturday night. And they have not reimbursed me for the $165. I sent them the evidence that I have and they told me they need an invoice Ive called the locksmith 4 times and no response and I left messages with the company and I still havent heard anything back. Perimeter Property Services are trying to make it as hard on me as possible. Its not my fault that their lock died. And why have they not sent someone out here to repair the lock? Its unsafe for me to be here. Im so disappointed in the way that they have treated me. I even have video.

  Business Response

  Date: 03/22/2023

  We contacted the Member and resolved the complaint with her.  We are sorry for any inconvenience she has experienced.  PadSplit

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/23 I paid $175 for a room on pad split to be for the duration of one month. [The total price per week was $147 + $100move in fee =28 per week) =$175 ]My move in date was 2/28/23. On move in day I arrived at the Pad split location ,managed by Two ************************* and seen that it was not as advertised. It was unclean and it was not safe. The door used to enter the unit was broken, unable to close properly. The bedroom was false advertisement small, dirty, damaged wall debris all over mattress , floor, wall, and clothes container shelves. Windows blinds broken; refrigerator also had rotten food.I Immediately called padsplit and was instructed by customer service representative to transfer rooms. This became an issue because I ended sleeping in my car until the new room became available. Representative stated that management could contact me for reimbursement.I transferred room and unbeknownst to me fees kept accumulating even though I was in my car. I moved from out of town with no where else to go or afford being that I was homeless I find this extremely difficult to pay $175 and $280 in one week.On 3/2 I was charged for the 3 days $61. I was not at the 1st location, plus the rest of move in fee $78 and a late fee $25. This is ridiculous! I dont have $455 to give in week.$25-late fee $61- for days I didnt stay in unit ( I even contacted host- no response about situation.From 2/28-3/2 I have been charged 175 + $281 = $455 $148 should be credited to my account with the billing due every Friday to make each week $208 I have experienced unprofessional interactions with customer service representative and the ******************* team. They have not responded to emails sent on 2/28 I need help and assistance with this matter as soon as possible so it doesnt affect my status as a padsplit member Please help resolve issue with credit to account. I have contacted host and padsplit several times and there has no solution. Thank you

  Business Response

  Date: 03/09/2023

  Our mission is to help solve our affordable housing crisis while leveraging housing as a means of financial empowerment. Because PadSplit is a shared living space, each Member is responsible for the home's cleanliness. We are sorry for the Member's experience and are disappointed that the PadSplit did not meet established standards. We have spoken to the Member and have resolved the complaint. PadSplit