Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 3, 2023 I attempted to apply as a member of Padsplit and clearly confirmed on the main screen that there was no hard credit pull and that it held no bearing in your application decision. However, the company lied by running a full Nexus report that I ended up paying for just to be told they are unable to confirm my identity!!! I work for a company with an exclusive military contract and they had zero problems verifying my identity. I am filing this based upon deceptive business practices which from reading these complaints, Im by far the only one who has experienced their lies and deceit.

  Business Response

  Date: 03/03/2023

  All PadSplit members undergo the same background check and identity verification through trusted third-party vendors like LexisNexis. Our uniform screening criteria is applied to all applicants. Applicants who are not approved for membership may contact LexisNexis directly if they disagree with a finding on their background check. Our screening standards are in place to ensure the safety and wellbeing of household members in the co-living setting. PadSplit

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living In PadSplit since October of 2022. I booked a room with private bath and the home was advertised as luxury home. When i arrived the home was so stank I thought it was a dead body somewhere but looking into it, it was a broken refrigerator. The smell was so bad you couldnt use the fridge so I contact PadSplit and the host. After complaining about not having a fridge for three months the host finally put an old dirty moldy fridge. I said fine, I have no where to go at the moment so I will clean it myself, in addition to that I cleaned the common areas as well because there were dishes in the sink and on the stove for my first two months here(same dishes) called PadSplit and as always, they will say I will put a ticket in and someone will call back they never do. I pay $295 a week to live in nasty. Recently the weather changed and thats when I found out the A/C was broken and the heat cant be turned off. Its 70 degrees outside and the heat is on 78. I put in 60 tickets, call everyday begging for air because I work from home. I suffer from strokes so instead of taking a chance of having a heat stroke, I am in my room through out the day to work and sleep in the backseat of my car at night. I call and call but no does anything. They say someone will cal back but they dont. Customer support pretend to listen but only ends it with I will put a ticket. The only time you get a call from PadSplit is when you refuse to pay until things are resolved. They dont care. There is literally no one to call. Its the same five people that work every department. I want a credit and the air fixed. The host stated he couldnt fix it and left, so were still here with no ac but the HEAT is on. Ive been calling since 2/17/2023. I want a credit for all the days we had no air but all PadSplit does is listen then say call the host then hang up. ITS HOT AS H*** IN THIS HOUSE AND I KNOW PADSPLIT DONT CARE. I pay on time so why cant I get air

  Business Response

  Date: 03/03/2023

  We appreciate the opportunity to respond to the Members concerns, and we are sorry to hear about her experience. We are a co-living marketplace that provides affordable and furnished housing options. As a platform, PadSplit facilitates the relationship between hosts/homeowner's and members in homes. We pursue every avenue available to us to provide our members with a positive experience. Our membership rules require each household member to chip in for household cleanliness.  PadSplit has communicated with the host on behalf of this member's maintenance complaints. In response to the member's complaints, the host replaced the house refrigerator.  When the replacement did not please the member PadSplit offered her a free transfer to a different home. Even though there are other beautiful homes to choose from, the Member has chosen to stay at the property. The unusually warm temperatures in February have created discomfort for the Member, and we deeply apologize for her inconvenience. According to our records, the Host asked the Member to send photos of the thermostat she alleges was broken, but she did not cooperate with the request. PadSplit continues to work with the ************************ to resolve the issue. We have also continued to offer the member a free transfer to another home. As always, our Support team is available at ************** or **********************************
  

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19513838
  
  I am rejecting this response because:

  The home is clean because I cleaned it. The a/c situation remain the same and *** sent numerous amounts of pictures and request. But to no avail. Why would I continue to pay my rent and complain. I have other things like work to be concerned with. I work from home. The a/c isnt working the heat is on and yes its particularly warm  this February but we are dealing with the heat on and the heat outside, its **** near 98 degrees in here. There are several padmates complaining, Im not the only one. The only resolve we got was retaliation and threatened to be put out. Whats the point of putting maintenance requests in when  you are threatened  with eviction.  I pay $1300 a month and I just want the heat off and the air on. I dont ask for anything outlandish, just what I pay for. I was advised we have no rights because its PadSplit. As far as moving to another PadSplit free of charge, thats not truthful. You have to pay all this extra money just to move and be inconvenienced when all they have to do is fix the issues. I dont understand and for the host to say Im just complaining, if this was the issue why are several other people complaining. Its not just me. I was advised we had to replace the central a/c unit. This isnt out home. We are paying rent and only would like to be comfortable rather then someone saying shut up or get out. I have also shared with you  the same photos I shared with PadSplit.  As you can see, the photo in the tickets I continue to send shows the unit missing or not working. Im not sure why they would say Im not being compliant when you can clearly see in the pictures I sent you the photos with the maintenance request sent to them. I saved all of them. I dont understand why the host is refusing to turn the heat off and fix the air. I was told someone was coming this past Friday but as usual he lied and no one comes. At least turn the heat off. I dont have the extra money requested by them to move. Yes the transfer fee was removed but I still have to come up with $700 to pay them for the move and the new PadSplit. They treat us like we have no rights. And again the tickets that I sent with the a/c unit not working, was attached to my previous BBB complaint. So Im confused in what they are talking about. Why would i complain and not send the correct information. I want all my money back so I can have the money I need to move on, Im not the only who filed the same exact complaints but Im different homes with different host. They treat us like we are animals because we are in transition. And FYI the fridge was broken for a year and I was told others were kicked out for complaining. It was only replaced because I kept begging for a fridge even though I was told a fridge wasnt a necessity it was a privilege. Sad 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/17/2023

  PadSplit's mission is to address the housing crisis by providing a platform for affordable housing.  Because PadSplit is a shared living space, the Members rely on their housemates to maintain the property's common area's cleanliness.  Although the Member has taken on the task of cleaning the property, we recommend she communicate with her housemates.  We sympathize with the situation but cannot force Members to clean.   Concerning the air conditioning and heating unit, the property owner hired a technician to make the necessary repairs on March 3rd. We understand that some of our Members have particular needs, so we have and continue to offer this Member a free transfer several times, but she has declined. PadSplit has not requested a surcharge or "extra money" for a transfer. In order to transfer to a different host's property, a member's financial accounts must be in good standing and paid in full. These terms are communicated through the membership agreement. We are sincerely sorry for any inconvenience she has experienced. -PadSplit

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an application and it denied membership it claimed it could not identified me I have never not been able to log on to a website for non verification of ID. I upload Drivers license and bankstatement. I tried to contact them to find out why no response. This is poor customer service and they have a bad system check when I am easily verifiable.

  Business Response

  Date: 02/25/2023

  Thank you for the opportunity to address the Member's concerns.  All PadSplit members undergo the same background check and identity verification through trusted third-party vendors like LexisNexis. Our uniform screening criteria are applied to all applicants. Applicants who are not approved are provided options to dispute the background and identify findings directly through LexisNexis. Our screening standards are in place to ensure the safety and well-being of household members in the co-living setting. PadSplit

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just got a call this morning saying that my last key (chance/warning) was taken away. They claimed it was for disrespectful behavior, foul language, privacy issue, yelling, etc. This is the third time within the past week or so that they have contacted me about a key being taken away. It was the host that reported me and not a tenant. Im curious at how the host can report me when theyre not supposed to be here. Besides roommates being able to message you about something before hand, I got no warning that anybody was offended by any of my so-called behavior. Matter fact, if any behavior was exhibited along these lines, it wouldve been in the privacy of my own room. Now I am reasonable enough to understand that things in these houses can be heard by other tenants even when your in your room, but most dont seem to pay attention to it. The complaints that I have been getting from this property management company and confirming with them on the phone is at the host/owner has been reporting me. If that is true, that is a privacy violation from a landlord, yet, this property management company has been backing the host and their illegal violations. This is the third house that I have lived in with PadSplit and that was only in about the span of three weeks. The other two properties were pretty much unlivable, and this one was more suitable. The first sign of trouble I saw was when the owner came in arguing with me about signs that I had taped up that will remind people to have good hygiene practices in common areas and also to respect other people and their belongings. The host told me to take them down because they did not like the teeth, and they said they were unprofessional. Afterwards, Ive been getting pop-up visits from the hosts which we were never notified about before hand. Just yesterday-my birthday-the host came up to my door asking whether or not I got the 48 hour notice to vacate the property. Im sure that Im supposed to get at least 30 days.

  Business Response

  Date: 02/28/2023

  
  Thank you for your comments, *****! We are sorry to hear about your experience. PadSplit's vision is to help solve our affordable housing crisis, one room at a time while leveraging housing for financial empowerment. Please know that established Membership rules are not limited to but include guidelines on Members' conduct and their responsibility to maintain the cleanliness of the common areas. PadSplit respects the Host's autonomy to make decisions to and manage their household best safely and efficiently.  Our Support team is always available at **************. PadSplit

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed, abused and targeted in a home by 3 individuals who are connected to each other. *****************, *************************** (***** ex girlfriend) and his friend ***************************. I have filed for a *** and Im waiting to hear from the judge. I have a mountain of evidence showing that I have been stalked, harassed, threatened, chase inside of the home, followed inside of the home, verbally attacked, falsely reported which resulted in fees, my name slandered, my character defamed by lies meant to destroy me or make me end up homeless and I have been bullied online by these same people. It resulted in me charged with fees that I shouldnt have, I was intentionally deprived of sleep for 2 to 3 months by ***************** one of the Padmates who I rejected twice. I had experienced peeping, him peeping in my window and standing by my window making me aware that he was right there. He had no shame. I had reached out t padsplit and the ownsers about the stalking, abuse and harassment and nothing was ever done. Now padsplit wont even take a look at the mountain of evidence that I have. They ignored my concerns early on and now I fear for my life. Im talking to family members who live up north trying to ***************** but nothing is set in motion yet. I have always paid on time and clean up after myself. I dont spend 3 hours in the shower its clear they just want me gone after I reported illegal drugs use, violence, abusive behavior, threats and loud music. Padsplit says theyre safe but I can prove that they are not. I have an attorney, Im awaiting to speak to a judge about the *** and I am going to call the news. Padsplit has been investigating before. I think its time to get other people involved and take this publicly because my life is in danger and I cant just say nothing when I know I stay to myself and I go about my day. They even have security cameras that they refuse to look at but inside choose to believe false mass reporting without any actual evidence

  Business Response

  Date: 02/07/2023

  We value our Members and have had ongoing communications with ************.  We fully addressed the issue with Members based on our Membership rules and PadSplit policy.  We respect the privacy of our Members, and because of the sensitive issue of the complaint, we cannot disclose additional details.  Member Support is available for additional concerns at ************** or **********************************

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18949201
  
  I am rejecting this response because:

  I understand that the Padmate member  ***************** had been banned from Padsplit and removed from the home but he confessed to me on Saturday 02/04/2023 at around 4am that he made false reports and gathered other members in the home including an ex girlfriend/lover *************************** (room 3), his *********************** ************** (Room 7), and friend *************************** (room 2) to falsely report me for days in a row just because they didnt like me he admitted it and I have video recording because he terrorized me that entire morning because he had been banned and told he had 48 hours to move out. He admitted that I was a target in the home because they simply didnt like my personality and also that I rejected twice. I shouldnt have lost my second key and I shouldnt have to pay a fine for false reports. Some reports were made when I wasnt even at the home. I would like my second key restored since I was targeted by a predator and a stalker. 
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/24/2023

  We have had ongoing communications with ************. The Three Keys Policy is our Membership rule violation policy. It is in place to protect the safety of all Members. Based on our policy, we cannot reinstate the Members key. We believe we have addressed the core complaint related to the Members safety report concerns; however, we cannot comply with her request to reinstate her key. We will waive the fine associated with her key removal as a courtesy. PadSplit

• Initial Complaint

  Date:01/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room with pad split on the 9 or the 12th of January thinking I would be able to work from home while there upon looking further into it in their rules I didn't see anything saying I could work from home using hardwire until I called and was told only customer service sees that there cannot be hardwire Internet plus the first house was full of men I'm disabled and a woman I asked for a transfer put one in the host never responded to me the next room I was to transfer to also couldn't work from home properly host again no response to myself and customer service representative I canceled my reservation asked for a refund repeatedly my dashboard was not working or showing the correct information had no codes for the reservation I keep getting charged can't use move out option they want pictures and the balance I'm so frustrated they falsely advertised about working from home I checked all rules before hand I wasted my money on a place unsuitable for my needs and still no refund still can't check out move out still no refund

  Business Response

  Date: 02/01/2023

  Thank you for your feedback, *******! Our Mission at PadSplit is to help solve our affordable housing crisis one room at a time. We strive to go above and beyond regarding the customer experience and are sorry for your experience. A full refund was issued to your account. You will receive written notification from our Support within 1-3 days. Please get in touch with Support at ************** if you need more help.  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the services of padsplit for about 2 months. The rules were that everyone started off with 3 keys (like 3 strikes). After every violation of a rule you'd lose a key.The one rule I broke admittedly was no kids. For one night I kept my grandchild due to an emergency. Early that morning she was gone. But for that one infraction I had all 3 of my keys removed with no explanation. They've kept my deposit and banned me from their service.They don't respond to my emails.When I call them they tell me they will get back to me but never do. It's been over 2 weeks since they gave me 48 hours to be out of the room.

  Business Response

  Date: 01/23/2023

  Dear ******,
  Thank you for the opportunity to address your concerns. PadSplit is a coliving marketplace that provides affordable and furnished housing options. We are sorry to hear about your experience. PadSplit contacted you multiple times to inform you about your refunded Membership dues. We respect your privacy, and our policy is not to publicly discuss the details of Members accounts. As always, If youd like to discuss this further, please get in touch with our support team at ************** or ********************** -PADSPLIT

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18729352
  
  I am rejecting this response because:
  

  Padsplit did not follow their own rules.

  Yes they refunded me my membership fees after telling me they wouldn't but the hardship they caused me doesn't make up for what they did. They kicked me out and only gave me 2 days to leave.

  I was left homeless and had to live in a shelter. After 3 weeks they finally told me they wouldn't allow me to use them again. Even though I only had one violation. I'm still experiencing homelessness and I'm living in my vehicle because the shelter I stayed in only allowed me 21 days.

  The stress they put me through cannot be satisfied with just a return of membership fees.

  Sincerely,
  
  *************************

  Business Response

  Date: 01/31/2023

  Dear ******,

  We care about our Members and have made good-faith and reasonable efforts to work with you to settle your complaint. We issued you a refund to your account, provided you with the opportunity to move to a new PadSplit with no move-in fees, and offered to reinstate a key. If you change your mind, we will honor the offer to reinstate a key and waive move-in fees. We are sincerely sorry for any trouble you had. As always, you can contact Support at ************** or **********************************.

  -PADSPLIT

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18729352
  
  I am rejecting this response because 

  I suffered greatly during the period of being put out until 2 days ago.

  For the first time in my life, I had to stay in a shelter. The shelter was for 21 days bur I stayed 19 because my work schedule was in conflict with the hours of the shelter.

  Before getting put out at Padsplit, I was working as a doordash driver. I was unable to continue with doing that because my car was loaded down with all my stuff. From the trunk to the back seat and even the front seat. I had nowhere to put my stuff. And I had to manage to get some sleep amidst that.

  When I started my new job I had nowhere to shower and get ready for work. I used public facilities to clean myself as best I could.  It was humiliating. I ate out whenever I had money at fast food because I could no longer prepare my food.

  On February 6th I was able to move into a room I found. After living in my car for 3 weeks, my first paycheck afforded me a room to rent. I took a shower for the first time in almost a month. I washed my hair conditioned it and styled it. Simple things that one takes for granted was a real treat for me.

  So I know padsplit paid me back some fees but that doesn't cover all the pain and suffering I went through. Padsplit offered me to find another property through them but I didn't feel comfortable with that. I don't trust them!

  For 7 weeks I endured fear, helplessness, anger, depression, cold weather when sleeping in my car, and so many emotions trying understand why Padsplit did this to me. Why it took so long to resolve the issue when it was obvious that they wrongly took all 3 of my keys for one incident. And they only responded because of the complaint I sent to BBB. I had tried for weeks to communicate with them but they wouldn't return my calls.

  Therefore the pain and suffering they caused is worth more than just some fees.

  I am not excepting their meager offer of renting through them ever again!

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/15/2023

  Thank you for your feedback, ******. We are sincerely sorry that PadSplit did not work out for you. We responded according to our policies and worked with you and the host to resolve these issues. PadSplit

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this moment I am in a Padsplit home at Creek Dr. ** December 31, I was set to transfer to another home at *** Rd. Upon arriving at the home, it REAKED of both chemicals and mold. Upon further examination of the home, it was filthy, moldy and frankly inhabitable causing me to feel immediate remorse for those living in that house. Luckily, I decided to do this viewing before I even packed my items into my Uhaul, meaning my body was the only piece of my property to ever enter *********. Immediately upon parking back at Creek Dr, I called ****** Support. The rep informed me that I should stay at Creek Dr, that ****** Services would be in contact with the hosts and to sit tight until I received a phone call or email from the escalated ticket she input. It is currently January 12, and I have yet to receive a single email or phone call from a single Padsplit rep. I have called 10 times and insured that each 10 of those reps left detailed notes on the matter. My dashboard and balance both indicate that despite all of my inquiries and escalated tickets, Padsplits system believes I moved in & am living at *** Rd. ** my 3rd and 4th calls, BOTH reps told me NOT TO PAY MY BALANCE and NOT TO LEAVE Creek Dr. ** of today my balance for the room I viewed at *** Rd is $391.00. I spoke to a rep both YESTERDAY and TODAY expressing my knowledge of Padsplits unpaid balance policy and my concern that my membership may be terminated before a ****** Service rep or Manager finally reaches out to help me resolve this matter. Both reps were only able to offer me the same ridiculous line that the other 8 did. I have submitted a ticket and escalated this matter. They will be reaching out to you shortly and Im so sorry for this inconvenience. Today, the rep informed me that despite this fluke situation by Sunday January 15, Padsplits unpaid balance policy will go into affect on my membership and that I will indeed be terminated and forced to leave the property.

  Business Response

  Date: 01/20/2023

  We appreciate the opportunity to address your concerns, Quartney!

  Our mission is to provide affordable housing as a vehicle for financial empowerment, and we are sorry to hear about your experience. Thank you for speaking with us about your concerns, and we're happy to resolve the issue. As always, if you have additional questions, please get in touch with our Support team at ************** or **********************************.  

  The PadSplit Team

• Initial Complaint

  Date:12/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Padsplit is currently offering poor billing membership issues. and excessive late fees. Upon , I First arrived the property didn't match the description . ***** so bad awful room scent unbearable, hear gun shots going off in the middle night . House keeper does such a poor job the bathroom , kitchen such terrible condition the cleaness. Men need to be separated into own units don't clean up afterwards themselves urine don't wipe off the cosmetics need upgrade. Now each week if a payment is made after Wednesday pass midnight a late fee will apply. Padsplit is rack up on $ 25 late fee small balance. I had a,13 dollars Nov 7,2022 balance was charged 25 late fee then another balance 22 October 28,2022 place additional late fees even 1 dollars Left onto the account ****************** which I was unaware. . Balance due $454.00 Padsplit disabled the account midnight without a notice. I paid the balance $453.00 to Pin Property due switch December 14, 2022 login into account today December 24,;2022 employees place my account back in red still say old 300 by December 9 is considered billing fraud to get my account back to *******. I find it very disturbing the unprofessional and lies why my account switch back to December 9,2022 then want a person move out 48 hrs. Barely offer extension the just a big money pool not fixing the cosmetics, crack showers, need repair then heat comes every other 60 minutes a part freezing temperatures outside 32 degree.. Poor hospitality service and ratchet billing .I saw no reason place my account to a previous bill $300 already paid. One week due is $135 representative tell comment we do this easy or hard way horrible experience then a mental health patient was book at the location.All type noice, maniac compulsive hours poor screening and safety issue. Pad Split collect the payments. Host will click room done paint but nevertheless touch ticket the same shower's.crack, k**** . I wanted $50 reimbursement late fee $13 and $26I

  Business Response

  Date: 12/27/2022

  Thank you for your comments, *******!  We could not reach you by phone, so we emailed you regarding your concerns. Because PadSplit is a shared living space, we require all Members to undergo a background check, and each Member is responsible for the homes cleanliness.  We care about each Member and are sorry to hear about your experience. PadSplit does not discriminate and cannot control the gender of those who book rooms.  We respect your privacy and cannot publicly discuss the finances of your account.  Please check your email for details concerning your billing questions and contact support if you have additional questions.  Our team is always happy to help.  -PadSplit

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Padsplit I currently reside in, includes 6 other strangers. One of the biggest rules I'd there is no smoking allowed in the house. I have consistently, over and over again filed a complaint with the host about this issue and no one has done anything about it since I moved in at the end of July of 2022. The very first package I ordered to be delivered to the home was stolen by a resident of the home. After confronting the residents of the about smoking in the house, three house members ganged up and yelled and called me out of my name and was very disrespectful. Since then there has still been smoking going on in the house. I have asthma. I'm unable to leave the and go to another house because of lack of funds to do so at the current time. There has been on going ***** and inconsiderate behavior displayed also by the members of the house. Maintenence left my room and *********** door opened while I was not in the home. Everyone who was in the house had access to my room. Currently the host requested that I let her know when I am on the property so that my room key can be copied. Strange seeing as though maintenance staff was able to get in my room and leaving it open without allegedly having a spare key. Today also, the bathroom toilet, that is located on the same floor as my room, was sabotaged so that I would file a maintenence request, leading the host to send someone to get a copy of my key while I was on the premises. The lady nearly gave the spare key to member next door to me. After about 10 minutes, I went upstairs to check the keybox where the staff gave her word she would put the spare key. Not only was the key not there, it was also left unlocked for anyone to have access to. There had been things missing from my room such a bus fare and my privacy being tampered with are just a couple. I no longer wish to reside with the very inconsiderate people in the home. I need help with resolving this matter and getting into a better location.

  Business Response

  Date: 12/21/2022

  Thank you for your comment, ******!
  We reached out to you five days ago about your concerns but have not heard from you. We respect our Member's privacy and do not publicly discuss accounts. Please check your email for an important message from Member Support, as we have provided you with instructions and resources to help you.  If you have more questions, please reply to our email or contact our Support team at ************** or *********************************** PadSplit

  Customer Answer

  Date: 12/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************