Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS ON PADSPLIT WEBSITE LOOKING TO GET A PLACE TO STAY SEEING THEM SAYING THAT THERE IS NO CREDIT CHECKS AND THATS WHY I USED MY CARD ALTHOUGH I WAS RELUCTANT BECAUSE $19 IS A LITTLE STEEP FOR AN APPLICATION. THEN THEY DID EXACTLY WHAT THEY SAID THEY WOULD NOT DO AND CREDIT CHECK BASED ON A 3RD PARTY ***** NEXIS THAT IS NOT ALLOWED TO PULL ANYTHING ON ME BECAUSE I CLEARED MY CREDIT IN ********* ** BUT DUE TO HEAVY MULTIPLE IDENTITY THEFT ISSUSE I HAD TO STOP 3RD PARTY COMPANIES SUCH AS NEXIS ***** FROM DOING ANYTHING ON MY CREDIT BUT YET THEY CAME BACK WITH SOMETHING NOT ONLY FILE BUT FALSE ON MY CREDIT. I REQUESTED MY MONEY BACK AND THEY REFUSED TO GIVE MY MONEY BACK. THEY FALSE ADVERTISED AND REFUSED TO RETURN MY MONEY. I AM A VERY POPULAR RADIO DJ OUT OF *********** **** AREA AND BELIEVE ME IT WILL BE A NO TO THIS COMPANY AS A REFERENCE. IN FACT THE HILTON CREDIT PROGRAM ARE THE REASON I KNEW TO OPT OUT OF NEXIS ***** I PAID GOOD MONEY FOR TO DO SO DECEMBER 29TH 2021. PLEASE ATTACHED.

  Business Response

  Date: 12/19/2022

  Thank you for your comments, Kkoffee!

  Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. All Members must meet Membership criteria, including identity verification, background checks, and a non-refundable application fee. We respect our Members privacy and do not publicly disclose the details of Membership approval. If you would like to discuss the details of the application process, please reach out to support at ************** or Support @PadSplit.com. We are happy to answer any questions. -PadSplit

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18540648
  
  I am rejecting this response because: I read there was no credit checks then after paying $19 I was denied bogusly I feel because I am opted out of nexis ***** since 2021 due to multiple identity thieves. They sent something that was not my character what so ever. I tried talking to them several times. I want my money back. I reported them to the ftc fraud and irs fraud ***** Refund my money.
  
  Sincerely,
  
  Kkoffee *********************

  Business Response

  Date: 12/21/2022

  Thank you for your reply, *******!  Applicants are not denied based on credit checks. All Members must meet Membership criteria, including identity verification, background checks, and a non-refundable application fee. We respect our Members privacy and do not publicly disclose the details of Membership approval. If you would like to discuss the application process details, please reach out to support at ************** or *********************************** We are happy to answer any questions. PadSplit

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18540648
  
  I am rejecting this response because: they keep going around the mulberry **** on taking my money and did a non compliance nexis ***** that's invalid on my identity refusing to refund my money so I am reporting them to the irs fraud dept. 
  
  Sincerely,
  
  Kkoffee *********************

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased with Padsplit starting 11/21. Since the beginning Ive had problems. Per their policy you should contact the host with any issues. The original issue I had about the house cleanliness and entry went completely unanswered. Then my power has been going out. I work from home and have been losing $210/day by not being able to work from home because of this power issue. Padsplit has all but offered me NO resolution except transferring which is not a resolution because I would have to spend MORE TIME AND MONEY to move again (I moved here from out of state). Their customer service experience is terrible and the fact they have no type of quality review to make sure these places are sustainable for the amount of ppl they have renting under one lease is completely ridiculous. This issue with the power has been happening since THE *** I moved in. Ive only had power a total of 3 out of the 10 days of my lease

  Business Response

  Date: 12/13/2022

  Hi ******, Thank you for allowing us the opportunity to address your concerns. We could not reach you by phone to inform you that the issues you reported have been resolved. We are sorry for any trouble you have had. As always, be sure to get in touch with us immediately at ************** or *********************************** PadSplit Support
  

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally booked a room with Padsplit on Nov 18th with my move-in day scheduled for 11/20. I paid $540 for 2 weeks and my next payment due on 12/4. I arrived at the address provided. Once I entered the room I booked it looked different than the images displayed online. I existed the apartment immediately contacted the number provided, it happened to be the co-host. She informed me that I could either cancel or transfer. I chose to pick another room I understand things happen and transfered. I stayed in a hotel that night and moved into a different apartment on 11/21 at 8pm. Everything was fine until I'm charged $440 on 11/25 due on the 28th with and membership termination if not paid by Nov. 30. How is it possible to owe 2 weeks pay already after 3 days. I already paid for 2 weeks . I've called numerous times, I've tried explaining the issue. The prospect of being homeless all over clerical errors is extremely stressful. No one has clearly explained why I'm being asked to pay $980 total From 11/20 - 11/27 . How am I being asked to pay sooner than Dec.4 if my initial payment of $540 covered 2 weeks.

  Business Response

  Date: 12/07/2022

  We appreciate the opportunity to address your concerns. Our purpose is to help solve our affordable housing crisis, one room at a time. Our Support team contacted you, and you further explained your issue. As a result, additional fees were waived from your account, and we are happy that the problem is resolved. As always, please reach out to our team at ********************************** or ************** if you have additional concerns. PadSplit
  

• Initial Complaint

  Date:11/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied online for a rental through this provider. Provided all required information, income verification, and an additional charge for a background check. Received multiple text and email verifications that everything was set for me to move in on 11/27/22 - provided the access code to the building and the room. I paid $535.00 up front for rent and move-in fees, and an additional charge for the background check. I ended my rental situation in my former residence, purchased needed items for household needs. The evening prior to my move in date (around 12 hours), I received a text that my rental had been cancelled. I was not given any explanation, just "sorry". I have not been refunded my rent, move-in fee, or background check fee, and now I am basically homeless, since they have the money I need to rent another place. All confusion was blamed on the website and automated systems, and the holiday. Very disappointed to say the least. I was concerned the whole PadSplit thing was a scam, and my suspicions are now confirmed. I am on Social Security Disability and feel this business preys on the vulnerable and possibly violates disability laws.

  Business Response

  Date: 12/19/2022

  Dear ****,
  We value our Members, and thank you for your feedback. Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We are sorry to hear about your experience. Please know that we extensively investigated your reports. We also honored your refund request for your the canceled stay.  Please allow **** business days for the funds to return to your account.  Should you have additional questions, feel free to contact our Support team at **************.  PadSplit 

  Customer Answer

  Date: 12/19/2022

  The refund did indeed finally hit my bank a week later.  However, the $19.00 fee that I paid for a background check which was supposedly accepted for rental eligibility was not refunded.  I was homeless for a week due to this (since PadSplit took a week to refund it)  and still have no explanation as to why I was contacted by the owner the day of move-in and told I could not move in.

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction October 28 Start of Payments Nov 4, 2022 Concession Waive fee $25.00 Not applicable Nov 4, 2022 Concession Waiving membership dues $392.58 Not applicable Nov 4, 2022 Concession Waive fee $125.00 Not applicable Nov 3, 2022 Payment Member payment $249.00 Nov 8, 2022 Nov 3, 2022 Concession Waiving membership dues $268.58 Not applicable Oct 28, 2022 Payment Member payment $368.58 Nov 2, 2022 Oct 28, 2022 Payment Member payment $19.00 Nov 2, 2022 Amount Entire Fees of whole application process fees Services that were committed - Moving into housing based off of bank account information. Reasonable Accomodation Nature of dispute . Failure to ensure proper move in procedure. Discrimination against *** policies, Misinformation regarding move in requirements, VBilled Fees without reasonable accommodation under Federal *** law, Illegal inquiries about personal medical history, diagnosis, services that the service animal will provide for me, constant change of requirements for *** REASONABLE accommodation requests that were told to me via phone and email correspondence. failure to escalate issue to higher management a total of 3 times by managers, and was told to accept the situation as is without any type of resolution. Business resolution Numerous calls without response or alleviation of issue presented. I was also told that even though i have a disability, they will not waive fees even after they have failed to comply with *** Federal Law Tracking number UID #****** Because I was already told i needed pay stubs and a job i had already cancelled my booking, and i already booked a flight to ************ and a moving truck had already gotten my things to send there this weekend I am a domestic violence survivor And i was looking for a place to stay after i was relocated by natural disaster in *****. I had already had a letter for him as an Emotional Support animal. and i knew that they should be allowed in establishm

  Business Response

  Date: 11/09/2022

  Dear *****,
  Thank you for the opportunity to allow PadSplit to address your concerns. Over 80% of our Members tell us they would recommend us to a friend and have a great experience at PadSplit, so we are sorry to hear about your experience. Our Support team has helped you with each of your requests. On 11/5, we issued you a refund. Regarding your request for an Emotional Support ****** ****** you can read more about our policy here: https://padsplit.zendesk.com/hc/en-us/articles/360039031292-Do-you-allow-pets-  Due to our members privacy, we do not publicly discuss the specifics of their accounts. Please check your email for details regarding your refund and the approval of your **** If theres anything we can do to help you, please contact our team at ********************************** or **************. PadSplit 

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although I really believe in the business model of Padsplit, unfortunately, they have no interest in supporting their tenants once they become a member. I have called their "member" line and always get someone in another country. I have requested a callback from someone in administration, and of course, that is ignored as I am still waiting.The house that I am staying in now has mold, and when I called about transferring and gave the reason, I received some finger-pointing response stating that it's the member's responsibility to keep the house clean. CLEARLY, these people have no idea of the ramifications of mold. Further, that mold was there long before I arrived. Unfortunately, I didn't actually see it when I first moved in, but since being there, I have been having issues with my respiratory system. I know this feeling because, in 2019, I was hospitalized due to mold and almost passed away. One person in the household stated that they have been there for over a year and that the house was full of mold. I've even spent $300 for an air purifier in my room, but that doesn't help. So I simply was just attempting to convey the issue with my health and was asking for the move-in fee to be waived when I transfer to a new place. Because I am only leaving because of the mold, I think it's only fair to help me make a smooth transition because moving is a huge inconvenience at this time. So the least they could do is waive or reimburse this fee. Although I agree that all members should clean up behind themselves, mold is another issue. This is a landlord's responsibility, and because PadSplit is choosing to do business as the landlord's representative, they should act with more concern, especially regarding health issues. Also, you can't just get "rid" of that type of mold overnight or within a month. It takes treatments, and I can't be there during this. I'd be more than happy to provide documentation of my allergy to mold from my doctor.

  Business Response

  Date: 11/03/2022

  
  Thank you for your communications, ********! PadSplit is a co-living marketplace that provides affordable and furnished housing options, and we are sorry to hear about your experience. On 10/31, our Support team received your complaint and immediately escalated it. We ask that you allow our support team ample time to resolve your concern. If you do not want to allow the Host or the Support team to address the issue, please remember you have the option to transfer. Members with current accounts are welcome to transfer at any time. Please expect another call from our team soon. PadSplit

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18348994
  
  I am rejecting this response because this is exactly what I am speaking about with this company. I was VERY clear on what I was asking for. I want to transfer....but I'm asking for the move fee to be waived. I don't understand the incompetence here. Mold is serious...and it's not just something you can "wait" for when you are severely allergic. So let me be super clear... I WANT TO TRANSFER. I WANT THE MOVE-IN FEE TO THE NEW PLACE WAIVED SO THAT I CAN TRANSFER DUE TO THE **** THAT THE TRANSFER IS BASED ON A SERIOUS HEALTH ISSUE. MOLD HAS BEEN HERE FOR MONTHS...BEFORE I MOVED HERE, SO IT IS NOT ON ME THAT THERE IS MOLD IN THE HOUSE. SO LET ME KNOW IF YOU ARE GOING TO WAIVE MY TRANSFER FEE OR DO I NEED TO TAKE THE COMPANY TO SMALL CLAIMS?

  PLEAES DO NOT SEND ANY MORE NONSENSICAL MESSAGES.
  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/16/2022

  Thank you for the opportunity to address your concerns. Since your complaint, we have waived charges from your account. Our records also confirm that you transferred using our free transfer offer.  We are happy that the issue is resolved and apologize for any inconvenience you may have experienced. Best, PadSplit

• Initial Complaint

  Date:10/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was bitten 2 times by a spider and ive been on Leave at work because my leg is infected and i am not able to pay rent if im on leave but yet im being terminated when the house is the reason i cant pay. when moving in i seen several spiders and killed what i could my room was dirty when moving in and i myslf had to clean it. its not fair especially when now i have nowhere to go

  Business Response

  Date: 11/02/2022

  Hi Mercades, We appreciate the opportunity to address your concerns. PadSplit is a coliving marketplace that provides affordable and furnished housing options, so we are sorry to hear about your experience. Although we previously sent you a list of resources, included (https://****************/?ref=ab_redirect) is an additional resource for financial assistance, food pantries, medical care, and other free or reduced-cost help. We sincerely hope the additional information will help you resolve your situation. PadSplit

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This a company claiming to have affordable safe housing but is the least of safe. Does not regulate rules leaving people accessible to violence and theft. living Conditions are horrible and nothing is done about it. If there is an altercation that could violent they are not willing to accountabilitys and responsibility this is the worst form of housing there is because of regulations and consequences plus 6-8 tenants in a house some would bring their children which is unsanitary of a person is in the process of eviction what ever they do they would not be punished I asked for transfer due to issues that I did not want to escalate with a waiver it was denied. **************** is pointless no solutions for altercations that happens on their platform no accountability but want their rent in full on the day its due do not move here far as they are taking advantage and I will be taking legal action on company if my transfer fee is waived

  Business Response

  Date: 10/21/2022

  We appreciate the opportunity to reply to the Member's concerns. Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We are a co-living marketplace, where Members share common area living space; therefore, each Member's responsibility is the common areas' cleanliness. We care about our Members and have policies in place to address the Member's specific concerns. We are sorry to hear about his experience, and as we have explained to him, he does not qualify for a free transfer; however, we have a plethora of PadSplits to choose from and payment plans for move-in fees. His account is current, so he is welcome to transfer anytime. Our support team will gladly assist him if he needs assistance with the transfer. PadSplit
  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally booked a stay with Padsplit for 9/29/2022. Upon arriving, the door code that I was provided did not work. I was unable to contact the host and the customer service line could not help, so I was essentially stranded. I spent 4 days, homeless, without anywhere to go, although I paid them. During this time, I went back and forth with their customer support with no resolution. Finally, I asked to just transfer locations. Upon arriving to the new location, the conditions were unlivable. There was mold present, dust on the bed, floors and walls. There was a horrible odor, the plumbing did not work, and there were no working appliances. I could not stay there for more than a few minutes I requested a refund afterwards and got absolutely no response at all.

  Business Response

  Date: 10/17/2022

  Thank you for the opportunity to address our Members concerns and we appreciate his patience while we worked through a resolution. We apologize for any inconvenience the Member may have experienced. The propertys Host agreed to a refund of $286.79. Support has been in contact with the Member and he has been advised of the delay in refund because of the payment dispute that was placed on the account. We will update the Member as soon as our technical team has corrected the problem. PadSplit

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member with padsplit for almost 3 yrs I never been late with my room fees. I was having trouble logging into my account lately after the changed the web site now I can't get into my account at all. I can't pay my room fees unless I call customer service but they do Rude and mean they don't want you to explain your situation and the cut you off. I just paid my room fees last week I was due on the 24th according to customer service so I had a late fee plus room fee ****** plus ***** late fees. I called today oct 5 22 I ask customer service what's my room fees she say you week behind I say no I just paid she say no you didn't I have bank statements to prove it am old woman and I never ask for handouts I pay my way but she told me in a rude matter that you owe for a week I can't pay it I had a hard time getting that money I lost my job. I did pay this week payments but she say I was late for last week but I paid the fee and late fee I paid this week too ****** she say you owe late fee but I say it's not Saturday I am paying early customer service say you pay again on the 8th. I can't do it. I am being harassed by padsplit she basically bullied me on the phone.

  Business Response

  Date: 10/12/2022

  Hi *******

  Thank you for your recent email! We are so happy to hear that our team was able to assist you in addressing your concerns, and we apologize for any inconvenience you experienced. Should you have additional questions or concerns, please do not hesitate to contact our support team. We are always happy to assist you.

  PadSplit