Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I need to have this scheduled for September the 8th because I never slept there one night! When I completed my move out it was for September the 8th not October 7th. This had to have been changed about someone else because I have confirmation. Please make this adjustment and refund my account. I even put in the notes the reason I did not stay was because it was not clean. I want to keep a great account with you all. However I cannot pay for the room that I have not stayed in due to it being unclean and also an error in the system with my checkout date.I would greatly appreciate you all correcting this for me.Thank you,**** J ****** ************

  Business Response

  Date: 09/27/2024

  Thank you for your feedback, ****. We have reviewed your account and denied your refund request. Your balance with PadSplit is accurate. PadSplit allows members a lot of flexibility which requires members to schedule their own move-out date. Your Host was unaware that you left the property and that you selected an incorrect move-out date as you did not notify them or PadSplit when you left. Please contact our Member Support team directly if you have additional questions or concerns regarding this. 

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22326718
  
  

  I am rejecting this response because: I did select 9/8/24 as a move out date and I did indicate in my move-out statement, the home being dirty as the reason. When you check the hosts cameras and logs for using the access code to get in the home I never was there after the initial visit to inspect. I am not responsible for the cost after I completed my move out for 9/8/24.

   

  Sincerely,

   

  **** ******
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 10/24/2024

  Thank you for your perspective on this, ****. We understand this outcome is not to your liking, but we investigated and found no system error that would cause the date you selected to change. You also received several automated messages confirming the date after it was selected. We have no way of knowing the date you selected was not your intended move-out and we did not receive a corrected move-out date from you until 9/23/24. Please contact our Member Support team directly if you would like to discuss this further. 

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The same woman name ***** **** up on me again she needs to be terminated. #1 my last complaint I was never able to speak to anyone because I missed the calls and when you call customer service they will not transfer you to a supervisor. The supervisors that called me my last issue when ***** **** up then they never left an extension. I called and got Leddi on the phone because there was a property that the website listed I had an credit for and it said $0.00 to move in but 20 min later it said $12. This seems like a simple question. But Leddi flat out said at start of call she is not pulling up the property I'm calling about because it's not her business. I want Leddi fired every time I contacted BBB it was because she hung up on me

  Business Response

  Date: 09/27/2024

  Thank you for your feedback, *****. We are reviewing this internally. I see you were able to to complete your transfer successfully. Please contact our Member Support team directly if you have any additional questions or concerns. 

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/05/2024 took money out of my account and denied my booking. ****** now they aren't refunding me it happen within a hour of me being the cancel

  Business Response

  Date: 09/10/2024

  Thank you for your feedback, April. I see you have been in contact with our Payments team and they have sent you a review of your financial ledger with PadSplit. Because you had an outstanding previous balance from your prior stay with us, the dues you paid to book a new room mostly went toward your outstanding balance and the promotional code you used during booking covered your new room's dues. When you canceled your most recent stay with us, your account was updated to reflect your updated balance. We aren't able to provide you a refund for previously owed dues, but you are still an approved member and are welcome to book a new room with us when you're ready. Please contact our Member Support team directly if you have additional questions or concerns about this. 

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company padsplit says it will not charge their members MONEY until they accept a room. I never accepted a room from them because it was dirty smelly and all the above. and they still keep trying to charge me.

  Business Response

  Date: 09/06/2024

  Thank you for your feedback, *******. I see we were able to process your request yesterday. Your account has been updated and your current balance is $0. You are still an approved member and can select a new room to book if you want to try another PadSplit. Please contact our Member Support team directly if you need assistance booking another room or have additional questions. 

• Initial Complaint

  Date:09/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm on a weekly membership contract with Padsplit with a room in a residential home padsplit is the company in-between the landlord and Tenant. PadSplit handles the payments/financial part, and they have been adding random "overdue balance fees" my responsibility is to pay $205 per week and yet they are adding on the $25 "overdue balance fees" to each and every transaction. You have to be a forensic accountant to even being to under the justification of the random charges that they randomly add at their convenience. I have repeatedly called the "billing" department, and each person has given me a different answer because they don't even understand the charges. My "Host" who is the landlord has even stated "No thats completely inaccurate. . " Concerning the billing practice of PadSplit. They continually charge "overdue balance fees" so it's impossible to catch up. The hide the member agreement so that members can't find it on-line or referrer to the agreement. Per the membership agreement " Your Membership in PadSplit shall be governed by Florida Statutes at Part II, Chapter 83, Florida Residential Landlord Tenant Act." which does not allow additional "overdue balance fees" which is not even mentioned in the member. per the member agreement " 6. Service Fees; Security Deposit; Other Fees: 6.1. Payments of Your Membership Fee shall be made on a weekly basis to PadSplit by electronic payment. Payment shall be due upon the due date you designated when booking the room and remitted electronically to PadSplit based on its specific written direction. If payment is not received when due, a late charge of $25 per week will be assessed. Your Membership Fee is nonrefundable" I need these illegal fees refunded or I'm seeking legal action.

  Business Response

  Date: 09/05/2024

  Thank you for your feedback, ****. I'm glad we were able to speak about this today and waive $25 from your outstanding balance due to your concerns. We are sorry to hear about your experience with your PadMates. We know that co-living is not for everyone and some will break our rules. We do our best to balance enforcing our rules while providing affordable housing. While we appreciate you giving your Host time to resolve the issues, we understand if you prefer to move to another PadSplit. If you do decide to do that, we will waive any transfer fee. Please contact our Member Support team if you have any additional questions or concerns regarding this. 

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $250 to book my first room with Padsplit. I was supposed to move into the PadSplit room on Sunday August 11th but got there and it was ***** infested. I never moved into the room but left the room and called Padsplit immediately and told them that I was leaving. I have allergies and can't stay with roaches. The Padsplit representative assured me that because it was my first stay my transfer would be free. I transferred to a room that wasn't available until Wednesday August 14th. Padsplit and the rooms owner was aware that I didn't stay one night in the room. I moved into the new room on August 14th, with a $250 credit and now on August 18th they're messaging me saying I'm getting charged a $25 late fee if I don't pay them $168.85 by today. So PadSplit has charged me a total of $418.85 and I've only stayed in a room of theirs for 5 days. Keep in mind that the weekly rental amount for the room I'm in is $158. I called and spoke with ***** from Padsplit and he wouldn't let me speak with a supervisor, admitted himself that he could see my $250 initial payment, that I didn't stay in my first room, that I moved in on August 14th and should have a credit but he seemed to care less and just continually repeated "I'll make a ticket" until he finally just hung the phone up. DO NOT RENT FROM PADSPLIT!!! They have horrible customer service AND THEY OVERCHARGE

  Business Response

  Date: 08/30/2024

  Thank you for your feedback, *****. I see we were able to process your refund today. We hope this helps resolve your concerns. If you have additional questions or concerns regarding this, please contact our Member Support team directly so we can assist you. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/18/2024 I utilized PadSplit, Inc. to register to become a renter in one of their homes. I paid all initial fees on the same day which accrued to being $229.00,. It was $201.00 for the first weeks rent and a $28.00 move-in fee. PadSplit, Inc. allows renters to break up their move-in fee into 4 payments of $28.00 or 1 lump-sum payment of $100.00. I chose to break it up into 4 payments of $28.00. I was able to successfully book a room at ****************************************** and I was assigned room number 3. My move-in day was on 08/20/2024 and there were no issues. The night before on 08/19/2024 I touch base with the host who's name is ****** and formally thanked him for allowing me to stay in the home. The first thing he responded back to me was "Hello *******, would you like to move into one of our other rooms. We have something in room 3 that needs to be fixed". So since I did not want to live in a room that needed repairs and since I did not damage the room because I had not even the seem the home yet, I accepted his offer to move to another room and was moved into room 6. Approximately 5 minutes later I checked my ***** bank account and discovered that $72.00 dollars had been withdrawn from my account. Then the following morning another $53.72 had been withdrawn from the same checking account. When I contacted PadSplit, *** to try to find out why these charges were being withdrawn from my account they told me that it was because of my room transfer. It was being treated as me moving out of the house and moving back in which means another $100.00 move-in fee would be assessed. I advised them that it was the host ****** who told me to move into another room because of the room repairs and they summed it up to there is nothing they could do and it was their policy. This is total unethical behavior that I would be put in the room to begin with knowing it needed repairs but to also punish me for moving into a new room by excessive fees.

  Business Response

  Date: 08/28/2024

  Thank you for your feedback, *******. I see you were able to get in contact with our Member Support team regarding this and they were able to authorize a credit from your Host to cover the remainder of your initial move-in fee that was billed to you when the transfer occurred. We hope this issue was resolved to your satisfaction. Please contact our Member Support team if you have additional questions or concerns about this. 

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The PadSplit membership policy requires all hosts to complete maintenance requests. The host of the property is in violation of my membership. PadSplit marked my calls as do not answer and they refused to help. They did however confirm that the host is in violation of the membership policy. I need help. I just need these maintenance requests fixed. That or my money back for them not following policy. Please help me

  Business Response

  Date: 08/23/2024

  Thank you for your feedback, ******. Although we do require specific amenities at a PadSplit, filtered water is not one of them and each Host has flexibility in what they provide above and beyond what PadSplit requires. I see you utilized our flexible transfer policy to move to another PadSplit property as you were not pleased with the Host's response to your request. We hope your new PadSplit better meets your needs. Please contact our Member Support team if you have additional questions or concerns regarding this. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22156710
  
  I am rejecting this response because:
  
  

  You are in violation of membership policy and I have multiple people at my current stay who can attest to that. Electrical issues, safety issues, false advertisement of amenities as well as active maintenance upkeep which is REQUIRED by hosts to complete. PadSplit lack of follow up as well as enforcement on this policy has generated a significant loss of monetary value on my end. I have asked for a credit of at least $100. They have hung up relentlessly and avoided my calls although they have my money and the potential to negatively impact my credit. I have been praying for justice and that is what will be obtained. The policy is legally binding and it is illegal to not follow through with the contract.

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2024

  ******, thank you for sharing your feedback with us. I see we were able to complete your most recent request for a refund. We hope you are able to find a PadSplit that is a good fit for you and meets your housing needs. Please contact our Member Support team directly if you would like assistance finding another property to book. 

• Initial Complaint

  Date:08/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into a PadSplit house for the first time. I paid my rent 2 weeks in andvance. Immediately when I move in I notice there are bugs everywhere. Flying around the room, crawling on the floor and bed. They were ants that started to attack me eventually. That night I attempted to transfer to a different room. It showed that the transfer would cost $0.00. The next day, it showed I had a balance of over $190 due that same day. Of course I panicked and contacted costumer service. They were no help at all. They forwarded my ticket to a different department who has yet to contact me. Not being able to afford an extra $190 after I had just paid for 2 weeks of rent, I attempted to cancel the transfer. This said the fee would only be $25. I was willing to deal with the bugs in order to not be charged those crazy transfer fees. After canceling I still have a balance of over $140..after I had fully paid rent for 2 weeks. Its clear that their payment system has issues, or maybe this is a scam tactic to make more money from the people who have had to resort to using their service. No one has been able to help me with this issue. The system has charged me a late fee after I refused to pay the scam amount. I completely regret ever using PadSplit.

  Business Response

  Date: 08/19/2024

  Thank you for your feedback, ******. I see that your were able to get in contact with your Host and they were able to address your concerns with pests at the property and you have decided to remain. Although we have verified your billing is correct, I have waived the late fee from your account due to your concerns and hope that your time moving forward at your PadSplit is positive. Please contact our Member Support team directly if you have any additional questions or concerns regarding this. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22139612
  
  I am rejecting this response because:
  
  The billing is NOT correct. I had already paid my dues in FULL before the transfer request. The only reason I cancelled the request is because I didnt want to pay an extra $190 after the system told me I would be paying ZERO. This is completely unfair to charge an extra $117 for nothing. I received no extra service, and no one helped me at all. The bugs still REMAIN in the apartment after it was supposedly treated, but I do not have the energy to fight it. How could I be charged $117 extra when no transfer took place???

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2024

  Thank you for your feedback and perspective on this, ******. Because we bill our Members week to week or every two weeks rather than monthly, financials can sometimes be confusing when a transfer occurs. With the scheduled then cancelled transfer, you account was credited days that needed to be re-billed to you to cover your entire stay at the property once you decided to stay. We have waived $25 of your outstanding balance as a one time courtesy, we hope this helps you. If you want an explanation of your PadSplit dues, please call our Member Support team directly and they can assist you.

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22139612
  
  I am rejecting this response because:
  
  At this point you can delete my account! I REFUSE to pay the $100 fee when I only agreed to pay a $25 cancellation. I will reiterate. MY ACCOUNT HAD A ZERO BALANCE WHEN I INITIATED A TRANSFER FOR FILTHY LIVING CONDITIONS. I initiated the transfer on my FIRST NIGHT in the property. MY FIRST TIME EVER USING THIS SERVICE. The system said the transfer would be ZERO dollars. The next day I was billed over $190 UNEXPECTEDLY. I cancelled the transfer and agreed to pay a $25 cancellation fee. I was then billed over $100. This was all within my FIRST TWO DAYS OF USING THIS SERVICE. TWICE with this company I have agreed to pay one price and I am unexpectedly billed a different price entirely. I havent even used this service for ONE MONTH at this point. You keep waiving a late fee when the real problem is you are UNFAIRLY BILLING ME. Their customer service does not resolve issues and at this point I can see THESE PEOPLE DO NOT CARE to actually investigate this issue. If you are reading this, THEIR FREE FIRST TRANSFER is a LIE. EVEN FOR FILTHY CONDITIONS. I have BUGS CRAWLING and BITING me as I type this. BIG FIRE ANTS COMING FROM THE ****** I WAKE UP IN THE MORNING AND I HAVE BUMPS ALL OVER MY FACE. I HAVE PICTURES OF THIS. PadSplit unfairly bills you and their customer service is slow and they do not resolve anything. I put in two requests for someone to call me back and speak to me about this and NO ONE EVER DID. I would not recommend this to ANYONE.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/06/2024

  ****** we are sorry to hear about your negative experience at your PadSplit and have decided to move-out. We understand co-living is not for everyone and we hope you will consider us again in the future if your housing needs change. Please contact our Member Support team directly if you would like your account to be deactivated. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22139612
  
  I am rejecting this response because:
  
  The negative experience I have had has mostly been with costumer service and being SCAMMED by your company. That is the main reason I am no longer using this service. Refer to my previous messages if you are confused on why I am moving out. These fees need to be removed from my account. I will never pay them. If you want to take this to court I am eager for the opportunity. I have all of the evidence. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Padsplit before I moved to *********. I informed them that I was moving for work and needed a temporary place. I informed them that I was moving all my things in a rental car and did not own a vehicle and would need a safe and secure place until I found an apartment. They assured me that they vet all members and that I should have no problems. 1. Room was not cleaned, bed was dirty with hair and dead bugs all over it, and floor had hair and trash all over room and dust on table and chairs. 2. Window was broken in front door, owner said I was the first to complain about it and it had been like that for 3 years. Glass fell out of door every time I open or closed it and you could cut yourself on it but it was no concern to them for safety. 3. Roommate in number 1 started stalking me on the first day, every time I went to the bathroom or kitchen to was a dish he would follow me and when I tried to speak to him he was hostile. 4. Roommate in number 1 argued with cleaning guy because I was using the second bathroom because it had more light and he said I was suppose to use other bathroom. 5. Roomates in other rooms and cleaning guy and owner said this was not true and that roommate in 1 was bullying, no required bathroom, all shared. 6. I had to be the maid and clean both bathrooms everyday because of hair, toothpaste, urine, and ***** spots over toilets and shower and floors. I could not cook because of smell and dirty rags in kitchen and could not use common refrigerator because they had no spot for me. 7. Tenants smoked drugs everyday and there was a no smoking and no drug rule to this place which was confirmed online and before I moved into unit. 8. Ventilation was poor, I was choked by drugs and cooking oil everytime they cooked in kitchen and opening door made it worse. 9. We were not suppose to have guests period but roommates had guest over to smoke drugs last Tuesday and I took photo of car since it was parked outside my window. I had to leave unit.

  Business Response

  Date: 08/19/2024

  Thank you for your feedback, ****. We are sorry to hear about your experience with your PadMates. We know that co-living is not for everyone and some will break our rules. We do our best to balance enforcing our rules while providing affordable housing to low income earners. I see you only reported the issues of rule breaking to your Host on the day of your move-out and I do not see any maintenance requests either. Timely reports of rule breaking or maintenance concerns can help us to identify and resolve these issues quickly. Additionally, new members to PadSplit are offered a free transfer to another property in their first 14 days if they feel their first PadSplit is not a good fit for them. We are happy to extend this free transfer to you now if you would like to try another PadSplit.  Please contact our Member Support team directly if you have additional questions regarding this. 

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22123066
  
  I am rejecting this response because: And I want a full refund. I told them that I did not have a place to live or car when I drove across country and I did not have anywhere else to go since I had many things with me and Padsplit does not supply transportation to this other supposedly new place. I want a full refund because I had no access to the the kitchen, other bathroom or could not cook for three weeks because of bullying. I also have photos that the place was not as it was represented in the online photos as well and if it is luxury why was my window broken out around the door frame? Why were there drugs in the place daily? I had to endure this for three weeks while any new apt was getting ready. 

  I will sue in small claims court. I have already filed with my bank as well and will reach out today to let them know about this fake response. It was n to my fault they misrepresented themselves before I moved into the place and afters and you cannot rate the other housemates as they say because I would have put myself in danger and had no where to go? That would have been suicide and violent doing so. This was irresponsible and unprofessional. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/28/2024

  ****, thank you for giving more context on your perspective. We have determined a refund would not be appropriate in this case as you had access to the property and your unit for all of the days you paid for and only reported issues to your Host on the day of your move-out. Contacting your Host or PadSplit immediately when you have an issue with a roommate or maintenance means we can address the issue in a timely manner, or find other options for you like assisting with a transfer to another property that better meets your needs. Please call our Member Support team if you would like to discuss this further. 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22123066
  
  I am rejecting this response because: I had no where to go and they misrepresented the photos online, the rules were broken and it was a hostile environment. I had no car or knew no one else to help me including this host who would have done nothing about the conditions as we see from this response. The place was full of drugs and disorder and I was forced to stay because of funding for my new apt. I would have left the first day had I had a car and a place to go in *********. This excuse is bogus. I had no choice but to endure the disrespect of the other tenants and keep quiet until after I moved out. I would have been attacked for saying something while being there by those guys and they know it. Get real. They were doing drugs and other things so who could I tell while having no where to go. This is unprofessional. They did nothing about the broken window pane to my room so do you think they would do something about the other tenants breaking rules, no they would not and that would have out me in a worse situation. It would have been 4 guys to 1 and I was the smallest in that place and I'm disabled and injured. This is unbelievable. I will be going to small claims court. They owe me at least half since I could not use the full house as stated in my contract due to bullying and what about the smoke filling my room daily with drug smoke and grease from the kitchen from that guy? I had to leave many times because of the poor ventilation in that room and the stalking? Every time I left my room to wash a plate I was being watched. It was a hostile and unbearable situation for me. I had no place to go or to move all my things since I had no car. And I am new in town and know no one. They took advantage of this and I called Padsplit ahead before I drove three days and they assured me that they place was clean and professional and no drugs or drama. They lied. It was a scam.

  
  Sincerely,
  
  ***********************