Complaints

This profile includes complaints for PadSplit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PadSplit

  Decatur, GA 30030-4559

• 

  PadSplit

  1151 Walker Rd Ste 236 Dover, DE 19904-6600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***********************. I recently was charged $166.87 by Padsplit for a room I did not receive. I requested they remove my payment information and give me my money they took from me. They did not. On the 3rd of August I reached out to customer service and the host. I was blocked. I filed a complaint with my bank, and it is under review as of August 4 2024. I have yet to hear from them.

  Business Response

  Date: 08/19/2024

  Thank you for reaching out regarding this, *****. I'm glad we were able to resolve this and issue your refund to you. Please contact our Member Support team directly if you have any additional questions or concerns. 

  Customer Answer

  Date: 08/19/2024

  While I am dearly delighted to know that they are willing to issue a refund, their words mean nothing to me without proof of evidence that refund has been issued, and they have cleared my account of debits with Padsplit, and have a net balance of nothing owed. Furthermore, I am interested to know how the refund will be rectified, considering my card has been cancelled. They will need an updated account number to my card to send the refund. In which I am very leery of giving that information out to them again, considering their history. If they are honest and forthright in their decisions they will honor my request. 

  Business Response

  Date: 08/23/2024

  Thank you for following up regarding this, *****. Your account balance is now $0. If you have questions about your refund please call our Member Support team. 

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please finish the background check and income verification. So far all the appointments to meet with pad split have been a no call, no email, no text, no show. In this a front? My membership fee was waived. Please finish the job above and show up for phone **************** appointments. Endeavor to use this service in ********, ******* and *******. Thank you.

  Business Response

  Date: 08/09/2024

  PadSplit has contacted ****** directly to get what is needed to complete her registration and become a Member with us. 

  Business Response

  Date: 08/28/2024

  ******, thank you for following up regarding this. I see we were able to approve your application for membership with PadSplit on 8/27/24. Please contact our Member Support team directly if you need assistance booking a room now that you are approved. 

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 22114769
  
  I am rejecting this response because: 

  I am an American with a hidden physical disability seeking remedy from gross technical errors in the proper venue. I installed the app on a new device. Old device is broken. Upon reinstall the previously approved corporate account was reset? I should not be asked to pay an application fee or have to wait for processing. I have already been a corporate member for over a year. Due to being high profile my fee was waived. I submitted proof of Disability income twice already

  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** and my user id is ****** I was told at the beginning of July that the residence that I was living in was sold and I had to move. I was given a promo code for a transfer that waived a move in fee so I used it.When I filed for the transfer using the promo code, I received a messaged saying that my payment was successful and I had to wait for 4-5 business days for Padsplit to receive the payment. I started receiving calls from a representative of padsplit named **** that 'helped' me by making the transfer again while impersonating me on my account through his computer. He cancelled my move out date that I picked (July 22nd) without asking me if that's what I wanted, could not inform me why the transfer wasn't going through, and refused to give me information on the address of the new property I was trying to transfer. I do believe I received a wrongful charge of $166 on my account as well as a wrongful move-out cancellation fee and application fee. The gentleman by the name of **** kept calling me through the week to keep trying to reissue the transfer which was a potential charge on my account each time he did this. His phone was on a consistent 5 second delay so communicating with him was extremely frustrating. He cause more problems than he solved. I would like to know how legitimate all of the charges I incurred were.

  Business Response

  Date: 08/04/2024

  Thank you for giving us the opportunity to address ****************** complaint. We value our Members and are saddened to hear about his experience. After reviewing the Member's account, we can confirm that we issued the requested refund of $166 to his original form of payment on 7/25/2024 and notified the Member about this. If ************** has any further questions, we encourage him to reach out to our support team for assistance.
  
  Best,
  PadSplit Support

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm staying at a pad split location and in the ad it offers wifi, laundry, clean and secure environment with your weekly payment. However, the wifi doesn't work the, laundry area none existent, and the security code on the door doesn't work. Padsplit is falsely advertising annmienties that aren't available.

  Business Response

  Date: 07/31/2024

  Thank you for the opportunity to address ****. PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ***********;concerns. All maintenance requests are routed directly to the host and property management teams. All maintenance concerns submitted through our system have been addressed by the Host. We encourage members to contact PadSplit for any property concerns. Each listing provides property amenities, and Members can contact the Host for more details at any time. If new members no longer wish to stay at the booking of their choice. PadSplit offers a free transfer within the first 14 days after move-in. **** can contact our Support team at ********************************** or ************** to discuss his concerns further.

• Initial Complaint

  Date:07/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting rooms with Padsplit *** since March of 2024. I have lived at two properties and have become homeless twice,which I currently am. I was manipulated into a convoluted rental by one of their host . Padsplit allowed the host to force me into a basement apartment that lacked ventilation air conditioning, had poor plumbing and mold. I have since vacated the property. Padsplit and the host refuse to release me from the rental agreement and continue to charge me rent and late fees. I will be seeking financial compensation for my treatment.

  Business Response

  Date: 08/05/2024

  Thank you for the opportunity to respond to ****************. Since mid July, we have engaged with the Member regarding his multiple complaints.  We have waived Membership dues and offered free transfers to the Member. Additionally, we have taken very direct action to work with the Host to ensure compliance with rental requirements.  We have provided financial compensation and issued the Member a $806 credit.  We are happy to continue to offer the Member a free transfer.  

• Initial Complaint

  Date:07/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first signed up with padsplit I paid padsplit $19 for membership I got approved but never moved in the second time I applied the representative gave me a fake code to reapply because she told me I did not have to pay twice but the application asked me to pay another $19 and got approved again to move in. When I'm about to pay my fee to move the representative told my child could not move in. Padsplit is discriminated against more than one person living. And it does not show any information when entering your payment when checking out to pay. Padsplit has an hidden agreement and does not explain when paying on payment screen. With this company I lost $38 for them just to discriminate against. Which should be refundable if you don't meet requirements instead of taking everyone money. Padsplit is a hoax of scheming everyone for a membership fee but I don't need padsplit if my child can't live with me also. Padsplit accepts pets instead it is definitely a discrimation.

  Business Response

  Date: 07/23/2024

  Thank you for the opportunity to address ********* complaint. Although we empathize with Nikeshias situation, our website states, as of August 2021, PadSplit does not allow children in shared housing. Members are informed that our application fee covers the cost of your background check and employment verification. Our website states that the application fee is non-refundable. Our membership agreement and website provide members with our Membership policies. We will be happy to discuss this issue further with the member. **************** can contact our Support Team at ************** or **********************************.
  

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22017797
  
  I am rejecting this response because: it does not say that on padsplit website unless you go to ****** to ask. And the employees in customer service do not explain this up front and a service animal is the only second occupancy over a child it is still considered a pet that is just a throw off to an animal of no kind should not be there. Neither then.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/31/2024

  We are sorry to hear that ******** has rejected our response. PadSplit follows all city/state guidelines and ordinances regarding our PadSplit operations. Our membership agreement and website provide members with our Membership policies. Members are informed that the application fee is non-refundable. As a courtesy, we have provided the member with a refund to her original method of payment. ******** can contact PadSplit at ************** or ********************************** to further discuss her concerns.
  

• Initial Complaint

  Date:07/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On jun 26th 2024 I moved out of a PadSplit home owning 640 as back rent. They have confirmed my move out with the owner of the home and have also have confirmed with me as well however they have continued to bill me and threaten to add an eviction to my credit profile even tho I have moved out

  Business Response

  Date: 08/05/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about ****'s experience. We have worked with Anyl since mid-July to resolve this issue. PadSplit has communicated many times with the host to resolve the misunderstanding around his move-out date. PadSplit has waived all charges beyond Anyl's move-out date on July 27, 2024. Our apologies for any inconvenience that the member has experienced. Anyl can contact PadSplit to further discuss this issue at **************.

• Initial Complaint

  Date:07/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the impression that I would get a discount off my first month so my first month total rent would be $308 according to the app, when making my payment, it said first dues $308 I was under the impression that meant the first month when it said first dues I had already paid 196+ the $100 promo code I applied which brought the balance down to $112 But instead of getting a invoice for $112 I get a invoice for almost $300 $277 If u add $277 plus the 196 that I already paid that is a total of $473 & it does not say first dues $473 I am not going based off of what someone told me on the phone. I am going based off of what is written in writing which says $308 first dues now if that does not mean first month they need to change how it is written so people who have a better and clear understanding. I was told by customer service on the phone. It is $308 every two weeks. But according to the app, it does not say 308 every two weeks or weekly or biweekly. It says first dues which most people reading that will most likely think first month because you are required to stay at least 30 days so when I see first dues and then 308 I will be under the impression that that means the first month the first 30 days. it is not my fault how the company choose to word & then they tell me if the $277 is not paid by the 16th that I will have to pay a late fee and maybe other fees Im on disability I dont have $277 Because I was not expecting to pay $277 I was expecting to pay based off of what I seen on the app before I made the payment of 196 so it looks like I may have to move out and I havent even been here *********************************************************************************** I thought cookware like and pans would be included Not that is not the case I wasnt even here 72 hours &I got into it with two residents because I used cookware that I thought came with the place Its a lot they dont tell you before moving in and one of my mates was Yelling at 5:00 am

  Business Response

  Date: 07/25/2024

  We are a co-living marketplace that provides affordable and furnished housing options. Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We value our Members and are sorry to hear about Neyos experience. Each PadSplit listing provides property amenities, and Members can contact the Host for more details at any time. During the booking process, members are asked to choose their billing frequency. Once the member selects the billing frequency, and the booking is accepted, the member is charged accordingly. During checkout, the member is informed of the first dues payment for their frequency that was chosen. If members are unhappy with the location, we offer a free transfer to all new members within their first 14 days of occupancy. Members who have issues with other PadMates are informed to report their issues to PadSplit. We have a system in place that helps us mediate member issues. We contacted the member about their concerns. As a one-time courtesy, we have waived the late fee on the members account. **** can contact PadSplit at ************** or ******************* to further discuss this issue.

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 21987316
  
  I am rejecting this response because:So Ive been here a little over a month now I did not know until the day moving in because they dont give you address until you book the room that I booked windows At all In fact, other PadSplit Members Some of them dont have a window or two in their room either I was having a conversation with a ex coworker Mines Who works for the state now? And she told me because of the type of residence this is If the city Came out to do a inspection Fire ******** Or code enforcement They will shut this property down Because there are no windows If there is a fire or something, people would not be able to get out And there are no fire water system Sprinkler and I am in the basement I am on disability so I cant work so I am home all day every day There is no living room or dining room area to entertain yourself and other PadSplit Members Theres only bedrooms and the kitchen and bathrooms imagine sitting in a room every day all day with no windows. I feel like I am literally in prison. I feel like I am in jail. Depressing And I already struggle from depression, anxiety Attempt and Thoughts of suicide This has to be my last month at this PadSplit. I cannot do this anymore. $150 a week that is $600 a month Just for a room I do feel like I am being overpriced and overcharged For this room, main reason there is no windows Like I mentioned previously, there is no living room and dining area When I first got here, I had to buy my own bedding And cookware Not to mention, you can get a studio or a one bedroom apartment with a kitchen, bathroom and dining area for the same price This is why Im moving to ********* I can even get a two bedroom and ******* for $600 a month And have my own privacy Have my own bathroom and everything and bedrooms with windows and major cities in the ** cities like ******* ** *******, ***** Even ***** ******* ********* You could get a studio or one bedroom Even some cities, a two bedroom for 600 a month $150 a week that is $600 a month
  
  Sincerely,
  
  **** White

  Business Response

  Date: 08/29/2024

  The members initial complaint was closed as answered, but it was later reopened for a different complaint. We apologize for the members dissatisfaction with his property. However, our Support team has repeatedly addressed his concerns and questions about his account. Due to his privacy we are unable to discuss the specifics of his account. Once the account is current, we would be happy to provide the member with a promotional code for a future booking. During our recent call with ****, we provided the member with a resource that may offer the assistance he needs. As a courtesy, we have provided a credit to ****** account. The member was informed to contact ******************************** to discuss any other concerns.
  

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged a $25 dollar late for for an outstanding late fee of $25 dollars from 3 days prior. Staff in call center refusing to put me in contact with a supervisor. Very rude aand unprofessional agnets outright refusing to assist and taking pleasure in it.

  Business Response

  Date: 07/23/2024

  We are sorry to hear about ****'s experience. Our mission at PadSplit is to help solve the housing crisis by leveraging housing as a vehicle for financial empowerment. We follow a standard procedure related to payment reminders in order to help Members stay in good financial standing and minimize late fees. Our Support Team has addressed ****'s complaint and informed the member of our policy regarding payments. As a courtesy, we have issued the member a credit. We respect the privacy of our Members; therefore, we cannot discuss the details of member finances. For additional questions, **** can contact Support at ********************************** or **************.

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/10/2024. ****** dollars it was for a place to live and after receiving my money they denied my booking and haven't given my money back and I desperately need that money to make other arrangements to live

  Business Response

  Date: 07/17/2024

  PadSplit is a co-living marketplace that provides affordable and furnished housing options. We value our Members and are sorry to hear about *****'s experience. When a member cancels a booking in the product, our system automatically implement the cancellation policy. If a Host cancels, members are automatically refunded. We reviewed *****'s account, adjusted the financials and processed a refund to the member's original form of payment. Due to privacy reasons, we will not go into further details. ***** can contact Member Support at ********************************** or ************** to discuss this issue further.