Mattresses
Serta Simmons Bedding LLCInformation and Alerts
Service Area
- USA
Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, Serta Simmons Bedding LLC has a pattern of complaint alleging Product and Guarantee or Warranty Issues.
Specifically, consumers are stating they purchase mattresses that are defective and/or not as advertised. They also contact the company in regards to the warranty coverage of their mattresses. However, if no technician is available, consumers are subject to the responsibility of documenting and supplying Serta Simmons Bedding Company LLC with the necessary information. Some consumers are stating that once the necessary pictures and documents are received by Serta, they are receiving incomparable replacement mattresses, not of original size, style, or firmness. While others state that all communication ceases.
On September 23, 2021 and April 14, 2022, BBB contacted Serta Simmons Bedding LLC to request their voluntary cooperation in eliminating the pattern of complaint, however Serta Simmons Bedding LLC failed to respond to either request.
This aspect of the Business Profile will be updated once additional information becomes available.
Important Information
Additional Info
On 01/23/2023, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 23-90020. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court Southern District of Texas 515 Rusk Street Courtroom 400 Houston TX 77002 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 01/23/2023
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.