Complaints

This profile includes complaints for Premier Association Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Premier Association Management, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Premier Association Management, Inc.

  8601 Baldwin Pkwy STE 200 Douglasville, GA 30134-5626

  
• 

  Premier Association Management, Inc.

  PO Box 1282 Douglasville, GA 30133-1282

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been going on since Feb of this year 2024, I have been in a on going dispute with my *** and Premier Association Management in regards to an approval letter that I received but yet they are now being deceptive, showing continuous harassment and now has sent the dispute over to a collections company. I have requested proof, showed mine but over and it brushed off but not addressed. I'm worried now that my credit or my home will be in jeopardy as I have to know fight against not only the incapable board members and home management department but now another department. This has to be a violation of my consumer rights as it is the covenants that states peace and enjoyment. *** should honor the approval and not be able to send over untrue documents stating I owe for something that is wrong. I am also getting harassed with unfair "friendly remainders" from public street parking of guest to now my daughter play equipment being considered unkept and unsightly on my driveway. During day light hours when my minor child could have been playing. I've reached out to the company giving my experience of racial discrimination from one of the board members and was advised the situation was looked into and nothing happened. Meaning the board member who made the statements is still on the board. In additional Premier sent in previous letter then are unable to deal with a *** without Bylaws but still collect the *** money and causes the harrassement yet one of the team members sent a email giving the impression she's unable to properly manage the subdivision. I think it's unethical and a mismanagement of funds if you can't assist with the basic needs of the community you are billing and trying to manage. In addition to the *** Board for being with a company unable to properly manage. My wording may not be the best but I'm sure it should be best practices at the least to be for the community you serve not just about lining the pockets of the company.

  

  Business Response

  Date: 11/14/2024

  The complainant owns a home that is in a covenant community and whose property is subject to the governing body of the Board of Directors as well and the rules and restrictions set forth in the governing documents.
  

  The homeowner previously served on the Board of Directors and was formally removed from her position due to repeated and willful disregard for adhering to the Declaration of Covenants, Conditions, and Restrictions including the following:
  1.Tree removal without prior approval violation cited 12/13/23
  2.Painting of exterior door and house trim without prior approval violation cited 4/12/24
  3.Addition of walkway/stairs and other cement work on the exterior of the home without prior approval ARC submitted after work initiated on or about 2/26/24
  4.Addition of cinder block walls to the exterior walkway project without prior approval ARC submitted after work completed and fine initiated 4/9/24
  5.Sign placed at end of driveway 6/18/24
  

  The continued non-compliance has resulted in multiple infractions resulting in fines being assessed.  Due to the high balance that the homeowner has accrued the account was turned over to the associations attorney for collections.
  

  Her concerns have been addressed and she is simply unsatisfied with the Board and their decisions.  Since her efforts to have the Board removed were unsuccessful, as well as her attempt at being re-elected, she continues to cause disharmony and is a continued nuisance to the association and remains non-compliant.
  

  Premier in contracted by and receives direction from the Board.  Premier has no authority outside of that granted to it by the Board and can in no manner influence or determine who is on the Board of Directors.  Premier does not promulgate rules but follows the governing documents and the directions of the communitys directors.  
  

  
  

  Customer Answer

  Date: 11/20/2024

   Complaint: 22548326
  
  11/19/2024

  I am writing to formally reject the response provided by Premier Associates Management. I am dissatisfied not only with the actions of the ****************** Board of Directors but also with the management company that is being compensated to oversee the covenant community in which I reside. It is clear that Premier Associates Management has made a deliberate effort to distance itself from the ****************** Board of Directors, although I fully acknowledge that these are separate entities. In light of this, I have taken the step of filing a formal complaint with the Better Business Bureau to address my concerns regarding the company's management practices. My issues have continually been dismissed and characterized as a nuisance, rather than being properly addressed and resolved. This lack of willingness to find solutions has further compelled me to take this course of action.

  I would also like to address each of their response as
  

  1.Tree removal without prior approval violation cited 12/13/23 (No fines were ultimately approved, as I had two trees that were struck by lightning on two separate occasions, falling just inches from my vehicle. I subsequently removed the tree, which is in accordance with our covenants that permit such actions.)
  

  2.Painting of exterior door and house trim without prior approval violation cited 4/12/24 (No fines were imposed, as I informed the management company that there were no changes made to my home's color scheme; I merely touched up areas that required maintenance. However, had the inspection team provided me with a photograph not of my father doing the work but chipping paint, it is likely that I would have received either another formal notice or a fine, indicating the need for repainting.
  

  3.Addition of walkway/stairs and other cement work on the exterior of the home without prior approval ARC submitted after work initiated on or about 2/26/24- (Cited no fines eventually approved 2/26/204)

  4.Addition of cinder block walls to the exterior walkway project without prior approval ARC submitted after work completed and fine initiated 4/9/24 (This statement is inaccurate; however, the error has resulted in a fine being applied to my account, which I have been actively disputing with Premier Associates Management since being notified. The issue stems from the ARC request approved on 2/26/24, and all work completed is fully within the scope of that approval, which has been the foundation of my position throughout. Specifically, the project involves a railing system, not walls, for which I have provided detailed information, including photos and links to sample designs. The denial letter dated 4/9/24 states that I failed to respond or address the violation when in fact, my position has consistently been that I have adhered to the approved scope of the ARC Approval 2/26/24.  There is no purpose in reapplying for an ARC when it has already been approved and no work beyond the approved scope has been completed. My attempt to submit another *** request was made in an effort to resolve what has become a prolonged and frustrating situationover six months of ongoing aggravation, lack of resolution, and what I perceive as harassment. I believe that unfair practices and the misuse of their position as a form of intimidation have exacerbated this issue, undermining the spirit of cooperation that should be fundamental to the type of business they are in.)

  5.Sign placed at end of driveway 6/18/24 (Freedom of speech remains a constitutional right, and as such, I utilized it as a means to communicate with the community and walking the neighborhood. I sought to determine whether other homeowners shared my concerns about the Boards actions at that time. In response, I received calls and support from other homeowners who were willing to sign a petition calling for a special meeting to remove the sitting Board. Unfortunately, this effort was unsuccessfulnot due to a lack of dissatisfied homeowners, but because the required quorum was not met.)

  The continued non-compliance has resulted in multiple infractions resulting in fines being assessed.  Due to the high balance that the homeowner has accrued the account was turned over to the associations attorney for collections. (This statement is also partially inaccurate. An infraction has been incorrectly assigned to my account, which has now led to a daily fine. Of the five points addressed, only one has resulted in the fine I am currently facing; none of the other alleged infractions have been deemed violations. I have been in communication with the association's attorney since October 24, 2024, but have not received any response since October 29, when I submitted documentation outlining my position.)

  Since her efforts to have the Board removed were unsuccessful, as well as her attempt at being re-elected, she continues to cause disharmony and is a continued nuisance to the association and remains non-compliant. (I have lived in this community for over five years, and the recent election was the most unprofessional I have experienced, even considering the challenges posed by COVID-19. During the meeting, all microphones were muted, and despite emailing Premier in an attempt to be unmuted and speak, my request was ignored. My intention in seeking re-election to the Board was to document the unethical practices of both the Board and Premier. In the letter sent out, it was stated that the association was seeking "2" homeowners to join the Board. However, no other names were listed on the ballot, only an opportunity for write-ins. When I submitted my form, only one additional name was announced. If no other homeowners signed up, how could I have been deemed "unsuccessful"? Following the virtual meeting, I sent a letter to ****** ****** expressing my frustration and concerns about the entire process.

  Premier is contracted by and receives direction from the Board.  Premier has no authority outside of that granted to it by the Board and can in no manner influence or determine who is on the Board of Directors.  Premier does not promulgate rules but follows the governing documents and the directions of the communitys directors. (As a homeowner management company, their experience should play a key role in efficiently managing the property. When researching the duties and obligations of such companies, I expect them to bring knowledge and a strong understanding of community management. Unfortunately, this has not been my experience. *** requested documentation or sent emails, but I am often ignored. For example, I have repeatedly asked for a receipt of certified mail related to my current dispute, but have yet to receive any response. In addition, Ive received "friendly reminders" about issues unrelated to our covenants, such as guest parking on the street and, more recently, my minor childs play equipment being outside at 9 a.m. However, when I reference the actual covenants and explain that these issues do not violate the rules, I am told, "We will forward it to the Board." And was told if my child is not playing, put the toys up as it is cited as unkept. Another example occurred on August 5, when I received an email from ****** ****** stating, "We do not operate by nor are we trained/versed on, unlike an attorney. ********* is aware that the email was forwarded to the attorney." As a result, our community is now incurring double chargespaying both a management company and a lawyer. When I expressed my concerns regarding this issue, I was advised to stop sending emails. If Premier Associates lacks the necessary training or expertise to properly manage a covenant community like ******************, how can they effectively fulfill their responsibilities? The responses from them suggest either a lack interest with our communitys covenants or a failure to thoroughly review them before issuing notices. There is a clear lack of accountability on Premier's part as they attempt to distance themselves from the issues at hand. However, as a management company hired and paid to oversee our community, they have a legal duty to provide reasonable care and fulfill their responsibilities with professionalism. Instead, my experience with Premier has been marked by deceptive practices, unethical behavior, and a failure to properly manage the communitys needs.)

  In conclusion, in my opinion Premier Associates has failed to meet its responsibilities in managing some of the communities they serve, which has resulted in significant issues for myself and other homeowners. This is evident from their current review ratings, with one star on Yelp and 2.3 stars on ******. I am also dissatisfied with the company's dismissal of my concerns regarding a racial remark made by one of the Board members, who referred to our community as being turned into "trailer park trash" if individuals of a certain people were placed on the Board. Its difficult to understand how an "internal" investigation can be considered legitimate when neither I nor the others present during the incident were contacted. During my tenure on the Board, we frequently discussed the challenges of working with Premier Associates and considered exploring other management companies due to the companys high employee turnover, persistent unresolved issues, and lack of communication and attendance. Some of the responses from Premiers representatives have been both rude and dismissive, revealing a clear lack of professionalism in their communication. There have been no efforts to resolve the conflict, arrange meetings, or provide the requested information. Instead, they have sought to distance themselves from the issue, continue collecting contracted fees, and exhibit a lack of professionalism in addressing the matter pertaining to my case.
  

  Sincerely 
  Ms. ********
  

  
  

  

  Business Response

  Date: 12/02/2024

  As previously stated in our response Premier is contracted by and receives direction from the Board.  Premier cannot act independently from the Board in relation to HOA matters. 
  
  Ms.******** account has been sent over to the associations attorney and any questions/concerns/grievances need to be directed to them as well as all future communications.  

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22548326
  
  I am rejecting this response because while I understand that the *** has the authority to issue directives, I would like to emphasize that Premier Associations Management, as the property management company, has a non-delegable legal responsibility under Georgia law to ensure these directives are compliant with state and federal laws. This includes laws protecting homeowners' rights and preventing discrimination, such as the Fair Housing Act and the Georgia Fair Housing Law. Premier cannot abdicate this responsibility to the ***. If any directive issued by the *** is illegal, unreasonable, or contradicts the governing documents, Premier is required by law to challenge or refuse to enforce it.

  The facts remain the same: my original complaints, grievances, and concerns, as outlined in previous communications, still stand. I am dissatisfied with how Premier has managed my account and its failure to fulfill its responsibilities as a property management company. The ongoing unjust selective enforcement, "friendly reminders," lack of transparency, poor communication, and recent correspondence labeling me as a "nuisance" for raising valid concerns are unacceptable. This label is not only inaccurate but also unprofessional and could have serious legal consequences, including defamation, which may harm my reputation.

  If Premier is going to continue handling any part of my account, I respectfully request a clear and detailed explanation of why Premier is following these directives, especially given the significant impact they have had on me over the past few months. My concerns, which I have raised multiple times, include a discriminatory comment made by a board member, unfair enforcement of rules, biased treatment during meetings, and my wrongful removal from the board on two occasions. These actions have caused me to feel harassed and unfairly targeted. To date, these issues remain unresolved, and I have not received any meaningful response. Under Georgia law, including O.C.G.A. 44-3-220, homeowners are entitled to fair treatment and reasonable use of the ***s authority, which does not seem to have been upheld in my case.

  Yes, my account related to the invalid fine has been referred to the ***s attorney, but my understanding is that Premier remains my primary point of contact for all property management matters. To date, I have not received any formal communication indicating that all matters concerning my account are to be handled directly by the attorney. However, if Premier is now claiming that the attorney is fully managing my account, I request that this be communicated clearly, as it will resolve my ongoing concerns about unfair treatment by Premier. I formally request that no further mail correspondence be sent by Premier, as the company is no longer responsible for managing my account. 

  Please provide me with the appropriate contact information for any future matters related to my account. I trust that, moving forward, I will be treated fairly and in accordance with my rights as a homeowner, as well as the covenants I agreed to.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in The Falls of ***** Creek subdivision and Premier is the management company that monitors our subdivision. Today I received a letter stating my basketball goal must have a net on it. This basketball goal has a metal ball return on it. I have read and reread the covenants for our subdivision and asked several neighbors to verify and no where in our covenants does it state that we must have a net on the goal. Myself and husband have reached out to Premier as we going out of town soon and they have not replied to our emails or calls. It is my understanding that an addition to the regular monthly charges from Premier our subdivision is also billed per letter and as this letter is not relevant to our community standards or covenants I believe we are due a credit. My biggest is concerns is how many of these letters is being sent to people who do not take the time to investigate the legitimacy of the violations.

  

  Business Response

  Date: 06/12/2023

  As not every eventuality in respect to maintenance or landscaping concerns are explicitly enumerated in the documents, perceived community-wide standards, as referenced in Section ****, are often applied in the course of inspections.  Given the overwhelming prevalence of nets being attached to goals within this community, insomuch as it is a generally accepted inherent condition, this was applied as a community standard by the inspectors. Subsequent concerns regarding applicability, as in this case, are submitted to the ***** of ******************* regards our response time to the initial complaint, given a myriad of other duties, to include issues that require us to be out of the office or that are frankly of higher priority, we try to respond to all correspondence or messages within twenty-four to forty-eight hours, and even then, are not always successful.  In this instance, we responded by e-mail within six hours of the concerns being received by our office.  Thereby, it would seemingly stretch credibility to imply that we were by any means unresponsive to the notification.  

  In addition to the claim made in this forum in respect to additional charges, the complainant has made willfully ignorant or maliciously false statements regarding our fees in a public forum, claiming that we charge twenty-five dollars per letter sent.  By agreement our fees are approved by the ***** of ********** but specific to this accusation we charge less than one dollar per letter, which includes the cost of postage and supplies.  

  It is always our intention to work with homeowners whenever possible and will continue to do so.  In the event we have made an interpretive error, we will correct it.  However, we cannot allow false and/or potentially libelous statements to remain unchallenged.