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Business Profile

Tax Return Preparation

Luxury Tax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for Luxury Tax's headquarters and its corporate-owned locations. To view all corporate locations, see

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Luxury Tax has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people are crooks. They stole my taxes anfter I gave them anll of my information and also added extra deductions that I did not agree to. They stop answering my phone calls and come to find out, I am not the only person this has happened to.

      Business Response

      Date: 09/21/2024

      unfornately this person did not have their taxes prepared at this firm. I have no record of this client in my system. Perhaps they have our firm confused with a different Luxury Tax firm. We do not have a preparer by the name of **** at our location. Best of luck to you and we are Luxury Tax Service and Solutions based out of ***************.

      Customer Answer

      Date: 09/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. You are correct. I have the wrong company name.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:01/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am dissatisfied with level of service Ive received with the services entrusted to Luxury Tax Service as a first time customer, which I was charged ********* entered establishment Thursday, October 6th, seeking professional assistance with a tax amendment with a defined *** deadline to respond. I reviewed my *** issue with both the tax preparer *************************** & the owner *************************. I was assured my matter would be rectified. After multiple touch-points, excuse after excuse, being pushed down in priority, and getting the runaround by the assigned, I attempted to resolve the problem by contacting the owner ************************* directly Tuesday, December 13th. **** and I had a virtual call as well as follow up calls the evening of Friday, December 16th while I was out on the road to complete my paperwork. I submitted the payment of $850 the following morning. I was then informed by **** Wednesday, December 21st, the forms would be printed and mailed off that day. I later learned after following up yet again my tax return was not sent off as previously communicated.I was then emailed in receipt later that night of the certified mail slip that reflected a postmark date of Friday, ******* 13th, which means my documents were never sent off to the *** until the day I reached back out. I emailed Ruby ******* 20th, requesting a good faith partial refund for the disservice, no response. Therefore Im seeking assistance to have this matter resolved.

      Business Response

      Date: 09/27/2023

      As she stated in fact these matters did occur. A partial refund was issued and we took it one step further and offered a free tax prep for the following year. 

      Still assisting her in resolving her tax matters. Unfortunately dealing with the irs and its delays on processing due to the pandemic we are still pending resolution. 

    Luxury Tax is NOT a BBB Accredited Business.

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