Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Primerica, Inc. has 850 locations, listed below.

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• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  100-10525 170 St Edmonton, AB T5P 4W2

• 

  Primerica, Inc.

  4726 99 St Edmonton, AB T6E 5H5

• 

  Primerica, Inc.

  5732 19a Ave Edmonton, AB T6L 1L8

• 

  Primerica, Inc.

  200-8170 50 St Edmonton, AB T6B 1E6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was buying an insurance through a person that I know. This person wanted me to get the insurance to help them out so I did, and we agreed on a certain rate. After I got my first billing, I found out I was being charged double than what we had talked about. When I asked them about it, they said that it was a one time fee. But then I got the same bill in the next month and then I confronted the person and found out that they have been lying to me and was scamming me for double the rate, and was never going to tell me unless I directly ask them about it. Which I have text messages to prove everything that I say. As someone who works as a representative for this company, I find it extremely unethical and also the fact that they were a vice president ***** like they are just able to get away with anything. I would not recommend getting anything from any representatives in ********, ****.

  

  Business Response

  Date: 06/30/2023

  We have received your complaint, please provide your policy number so we may be able to locate you in our records. 

  Thanks

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th, 2023, I formally requested my funds be transferred to another institution. The request was declined due to it not being "like-kind." This is unnecessary because I am retired and have not worked for the originating company for ten years. I had the same kind of account at a different institution, and they released my money in 4 business days! I have spent the last 4 months in constant battle to get them to release my funds. Each time I send the form they tell me to send with the information they tell me they need they decline it for a "new" reason. I can never talk to the same person as it is a phone bank and they cannot connect me with anyone or give me another number to call. I have also tried through my representative which has been unsuccessful, she caused a month delay by giving me wrong information. At the end of may I began calling every single day. I still do not have not been successful in getting Primerica to release my funds!

  

  Business Response

  Date: 07/21/2023

  Dear ******************,

  PFS Investments **** (PFSI) appreciates the opportunity to respond to ******************** concerns regarding transferring her assets from PFSI to her new custodian.  We worked with **************** to resolve the issues associated with the transfer paperwork and we sent the funds to ******************** new custodian on July 11, 2023.  We will also be responding to to **************** under separate cover.  Thank you for your assistance with this matter. 

  If you have any questions regarding this communication, please do not hesitate to contact **************************************************.

  Regards

  *********************************

   

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the Primerica customer service line b/c my rep and i do have a huge conflict of interest. I said i wanted to quit my *************** completely. I received a check into my bank but they automatically withdrew the monthly withdrawals again which is ***** twice. I called them last week and the guy said that would be reversed but it has not. In fact, online it appears it's on my **** account. I have read bad reviews where it is difficult to quit this company and this would be an example. I need to have my account closed completely and reimbursed. I made it very clear on the phone call close my account. I already had closed and stopped life insurance. Now I need the automatic withdrawals to stop and reimbursed!

  

  Business Response

  Date: 06/29/2023

  We have reviewed this matter and reached out to the client regarding a resolution.

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primerica is a pyramid scheme and they manipulate their employees to recruit under false pretenses. When confronted with these accusations, they have a team who will give you debriefing on how to convince people otherwise of the negative connotations attached to the business. Their company is built on a web of lies.

  

  Business Response

  Date: 06/19/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  June 19,2023
  
  RE:    BBB Case:   20175417
  Consumer: ***************************
  
  Dear **************:
  
  I am writing in response to the complaint that *************************** filed with the BBB on June 12, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ****************** complaint and have determined that on or about May 26, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.)  Our records indicate that **************** contacted Primericas *********** on June 2,2023 and requested a refund of her *** fee. Our ******************** issued a refund of $69 on June 2, 2023 and on June 5, 2023, a refund of the $30 non-refundable fee was issued.  Our records also indicate that on May 30,2023, a refund of $25 was issued for ****************** POL ************** No additional refunds are due.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (Phone)

  ************ (Fax)

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund because this was advertised as a job offer and not a business opportunity. Had I been told that it was Primerica I wouldn't have had this happen to me. They've made it very difficult to get a refund by transferring me to different departments with no resolution to the problem. I was deceived into thinking that I was being employed instead of being recruited to be an agent. This should be a consumer and a FTC violation.

  

  Business Response

  Date: 06/13/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  June 13,2023
  
  RE:    BBB Case:   20067657
  Consumer: *******************************
  
  Dear **************:
  
  I am writing in response to the complaint that ******************************* filed with the BBB on May 16, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance, through independent contractor sales representatives.  Recruits,such as ********************, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee. Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have several representatives with the name ******************************* that are located and/or live in *****.  We would ask that ******************** provide more information so that we can locate his file.  We will need his full name,address and social security number.  We understand that this is Mr. ********* personal identifying information, so he can contact me directly via telephone at ************ or via email at **************************************************.
  
  We look forward to hearing from ******************** soon.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an interview with *************************** on 4/30/23 at the ********, ** location. I wasnt made aware of what exactly the position was for but he invited me for the interview to see the facility as well. By the end of the interview, he told me that there was a $124 charge for a background check that I would have to pay for and if I changed my mind later on about moving forward, I would be able to be refunded for that. I received a receipt stating my $99 and $25 charges were for a business application and the program, not a background check. Within 2-3 hours of the interview, I reached back out to ******* and informed him that I unfortunately wasnt able to move forward due to family conflicts. He provided me with a phone number to call and request a refund. The agent I spoke to said that I would be refunded and hung up. I received a $25 refund on Tuesday and nothing for the $99. I called back in and another agent informed me that I should have been provided an email address to email the ****************** to request the $99 separately. I emailed them and received only $69. When I emailed them again, they said there was a $30 non refundable fee I was NEVER made aware of. This is very deceptive and abusive because I was never told the fees were for something else. I would like a refund for the remaining amount because this was a bait and switch.

  

  Business Response

  Date: 05/31/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  May 31,2023
  
  RE:    BBB Case:   20030764
  Consumer: *************************
  
  Dear **************:
  
  I am writing in response to the complaint that ************************* filed with the BBB on May 8, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *************, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ****** complaint and have determined that a refund of $69 was issued to ************** on May 5, 2023.  A refund of the additional $30 was issued on May 8, 2023, the same day that she filed her complaint with the BBB, for a total refund of $99.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only work at Primerica for about 2 days. I was tried if my boss telling me to give him my contacts for his people to call. And when I did they harassed my family and friends. This is a non profit company for people like me. They want you to go to all this training and but dont pay. I had to pay 125 for my own background check and he told me I would get my money back but just today May 4,2023 Primerica just took 25$ out my account when I been left that company. Im very upset and outraged. Please I do not recommend this company to work or buy. But I know I better get all my money back because I am really tired of these scams.

  

  Business Response

  Date: 06/13/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  June 13,2023
  
  RE:    BBB Case:   20017214
  Consumer: ***** Esters
  
  Dear **************:
  
  I am writing in response to the complaint that ***** Esters filed with the BBB on May 4, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ***************, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched **************** complaint and have determined that on or about April 3, 2023, we received her *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On ********************* The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.)  Our records indicate that **************** contacted Primericas *********** the same day that she filed a complaint with the BBB. Our ******************** issued a refund of $69 on May 4, 2023.  As a courtesy, we issued a refund of the $30 non-refundable fee.  We also issued a refund of $25 for **************** POL ****************** hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Djouly ******* shes paying policy for clients not even knowing they been insured with Primerica recruiting people pay them to sign up with the company also have a old agent from Primerica to write business for her a lot of bad business going less than 6 months in the business doing all fake recruiting all just To reach a levels offer people money to sign up the state need to give them a visit shes in leigten brown baseshop with ***************************

  

  Business Response

  Date: 05/31/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  May 31,2023
  
  RE:    BBB Case:   20013153
  Consumer: *********************
  
  Dear **************:
  
  I am writing in response to the complaint that ********************* filed with the BBB on May 3, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ***************, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We would like to thank **************** for the information that he provided regarding one of our Primerica representatives. We take all allegations regarding the misrepresentation of the Primerica Business Opportunity very seriously and we will investigate his claims.  If **************** has any additional information to provide, we would ask that he contacts me directly at ************ or via email at ***************************************
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT INVEST WITH THEM YOU WILL NEVER BE ABLE TO GET YOU MONEY OUT! I have been trying to liquidate/transfer my Non-Qualified account with ********************** since 1/23/2032. I filled out the forms to transfer in kind and Primerica denied them due to what they said was a fund issue. I then called to liquidate the funds and they did so and provided me a confirmation number. 3 days later we were informed they could not do the full amount over the phone and needed to fill out a ******** We filled it out and sent it in. After providing a reference number they told us that it "disappeared". On 3/21/2023 We then filled out the physical form got a medallion signature guarantee which was ultimately denied because they said the form was blank and then made something up about the Medallion not being for enough money. I have called multiple times and got hung up on or placed on hold for hours with no resolution to get my money released. The call center will not pass me to the home office unless I am a rep (I AM A CLIENT) At this point it feels that every solution they give me is going to result in this account being stuck/held hostage by Primerica. I need my money out asap!

  

  Business Response

  Date: 04/25/2023

  We have reviewed the client's complaint and responded directly to her with a letter.

• Initial Complaint

  Date:04/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother pass away Oct 5, My mother had a policy and we have not received our pay out. The customer service is terrible. Anytime when someone is grieving and have to deal with unprofessionalism is a shame.

  

  Business Response

  Date: 04/17/2023

  We have received your inquiry and apologize for any inconvenience. Please provide us with the insureds name and policy number so we can access the client's information. 

  Thank you 

  *****************************

  Customer Answer

  Date: 04/18/2023

  
  

  Customer Answer

  Date: 04/18/2023

  *****************************

  policy number see attachment 

  

  Business Response

  Date: 04/25/2023

  Attached is our response to Complaint ID ********.