Complaints
This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 237 total complaints in the last 3 years.
- 90 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am attempting to get my Tax information for 2022 so I can file my taxes. I have been on the phone for over 1 hour with this company and have spoken with a rep who was trying to be helpful. At the end of the time with her, I was transfered to another department that will "help" me with getting the tax information needed. I am still on hold waiting for someone else to pick up. I just want to speak with someone who can help me get my tax documents. Help me please. I have a job and can't wait on hold all day for this company.
Business Response
Date: 04/12/2023
Mr. **************;**** is in the process of being mailed out.Initial Complaint
Date:04/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested to cancel my life insurance from ********************* Insurance Company over a month and a half ago. All parties signed the paperwork they needed, yet they've charged me twice since I requested the cancelation.Business Response
Date: 05/04/2023
We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request.Initial Complaint
Date:04/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 2023 I met someone that works for Primerica. I decided to open A *************** and individual investments account. After considering and reading reviews I realize I made a rush decision. I called them to cancel the accounts. They only cancel the *************** and I only got $75 back out of $150. Now with the individual account they giving me a hard time to close it and and draft money out my bank account in March 2023 after I call and told them not to. When I call Back they say they never got that cancelation . What a **** mistake I made joining this company. Im going to change my bank account. Have to be careful with them. Scam artist.Business Response
Date: 04/14/2023
We have reviewed and sent correspondence to the customer to address this matter.Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother opened an account for me when I was a minor. Her health has deteriorated and I contact Primerica to have her removed as the custodian on the account. They advised we would need to close the account and the rep was nice enough to walk me through the process. I supplied the requested paperwork ie birth certificate etc. and sent in all of my documentation. Today I attempted to check the status and I was placed on hold for more than 40 minutes. The rep did check back in periodically but ultimately sent me back in the queue. The next rep picked up after another long wait than did the same thing. I am more than frustrated at this point. In addition to dealing with the stress associated with my mom's health, Primerica has added additional burdens by not providing adequate service.Business Response
Date: 03/31/2023
Thank you for notifying Primerica about ***************************** complaint. Primerica contacted ****************** regarding the issues he raised in his complaint. We were able to resolve the ********************** complaint regarding his account to his satisfaction. Please contact ************************* with any questions.
*********************************
**************************************************
Initial Complaint
Date:03/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a policy for over, 20 years, unable to reach any with the company to get an update copy of my policy which I took out and pay on my daughter ********************************Business Response
Date: 04/05/2023
I have emailed the consumer instructions for obtaining the information she requested. I regret any service difficulties she may have encountered.Customer Answer
Date: 04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:02/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called many times to have a check reissued and no one was able to reissue my payment. I mailed a copy of the check to your main address with a letter asking for a call back and no one has contacted me. Please contact me at ************ or my son ****** @************Business Response
Date: 03/01/2023
Please advise if this request is in regard to an insurance policy or securities matter and please provide the policy number or securities account number so we can access your records in our system.
Thanks
Customer Answer
Date: 03/01/2023
Hello,
I received a response to and I do not have a policy number.
Business Response
Date: 03/31/2023
We have informed the complainant that the check is a fraudulent check that was not issued by our company. We also informed her that earlier letters may not have reached us because we moved from the address listed on the check prior to the issue date that is listed on the check.Customer Answer
Date: 03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
buenas tardes mi nombre es ************************* * *o compre un seguro de vida para mi * mi familia el dia 03/05/*3 me antendio una senora de nombre *********************** . ella **** mu* bien espanol * desde el principio de mi meta le comente a ella * * 3 veces que buscava una aseguranza que me cubriera en vida * muerte, ella **** ***** que si se llama premion and ****** la aseguranza *o acepte * firmamos ese mismo dia la applicacion, cuando me llego mi aseguranza la ****** * sorpresa! no estava lo que me prometio , inmediatamante le llame me **** que no se que paso, pero ******************** de arreglarlo pasan unos **** * me llama * me dice .*********** *o no pude arreglarlo pero m i amiga que trabaja conmigo lo esta arreglando no se preocupe otra vez me icieron firmar papeles * **** que todo arreglado.pasa el tiempo * en febrero del *0*3 le llame que queria reunirme con ella * que por ***** me trajera una copia del premiunweiver que le llama * me **** si claro que si al dia siguente me llama * dice.DISCULPE *********** no se que paso pero mi amiga no proceso el documento ademas no se le cobro la indiferencia * ahora si lo quiere le va a costar mas..... eso no es justo me estuvo enganando? estuvo jugando con mi suguridad * de mi familia?Business Response
Date: 03/29/2023
We have mailed the complainant a detailed letter of explanation, which explains our position in response to his request.Initial Complaint
Date:02/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
More than 30 years ago a mutual growth fund was established through primerica of which I am the official account holder. Recently I decided to close the account and withdraw funds. After repeated calls to Primerica, they continue to delay the process of closing the account citing the lack of a birthdate on the account even though I receive a **** every year for my taxes which include the information needed to close my account. This was obviously their error when account was opened. I have told them repeatedly date of my birth. Still I am getting the run around every time I call. Sometimes left on hold. The problem is clearly their error. I am requesting your assistance in obtaining my funds and closing this account.Business Response
Date: 03/28/2023
We have contacted the customer to address the issues raised.Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I making a complaint against the ********************* Insurance, I have a policy with this company for whole life ins for my son which I had for roughly about 13 years, I have never received a breakdown of the policy and the cash value of the policy, when I call this company I can never get through, a machine comes on and I was on hold for almost an hr and no one ever came to the call! I have made almost several attempts to contact this company in reference to my son policy with no luck! I am starting to think the company is fraudulent! Please look into this matter BBB thanks!Business Response
Date: 02/23/2023
Please provide the insured's name address and policy number so we can access the client's records in our system.
Thanks
Initial Complaint
Date:02/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was considering getting my insurance license through these guys. Paid to sign up on the account and never even got/started a course, but then life happened and it's no longer something I can do.Was told that I can get a full refund within 30 days as long as I never start the program, which I didn't. They are now stating they will NOT provide a full refund despite still being within 30 days, and all the many many reviews I've seen show that they will NEVER refund ANY money.I want the FULL refund of $79.45 that I paid for something I NEVER received. This company has no business STEALING my money because they THINK they have any right to keep it. And I expect the refund to be processed without any unnecessary delay. They say the "fee of $49+tax that you submitted is refundable within 120 days of submission upon written request" and then immediately try to say its not refundable, and i can only get $19 back of that because the refund is "minus $30.00+ tax is a processing cost for processing both this Independent Business Application and your provincial insurance licensing application, and is NON-REFUNDABLE".The ONLY time a "nonrefundable" fee was brought up was AFTER I said I wasn't interested in continuing and wanted a refund. Before that, it was a FULL refund. The lies and manipulation won't be tolerated. Return my money.Business Response
Date: 03/22/2023
Complaint:
Was considering getting my insurance license through these guys. Paid to sign up on the account and never even got/started a course, but then life happened and it's no longer something I can do. Was told that I can get a full refund within 30 days as long as I never start the program, which I didn't. They are now stating they will NOT provide a full refund despite still being within 30 days, and all the many many reviews I've seen show that they will NEVER refund ANY money. I want the FULL refund of $79.45 that I paid for something I NEVER received. This company has no business STEALING my money because they THINK they have any right to keep it. And I expect the refund to be processed without any unnecessary delay. They say the "fee of $49+tax that you submitted is refundable within 120 days of submission upon written request" and then immediately try to say its not refundable, and i can only get $19 back of that because the refund is "minus $30.00+ tax is a processing cost for processing both this Independent Business Application and your provincial insurance licensing application, and is NON-REFUNDABLE". The ONLY time a "nonrefundable" fee was brought up was AFTER I said I wasn't interested in continuing and wanted a refund.Before that, it was a FULL refund. The lies and manipulation won't be tolerated. Return my money.BBB online response:
Please be advised that on March 6, 2023, a refund of $51.45 for the Independent Business Application was issued to ********************************************. On March 7, 2023 a refund of $28.00 was issued to ******************************************** for the POL *********** Total amount of refund is $79.45.
Please be assured that we take all complaints seriously and we have addressed the concerns raised.
Please do not hesitate to contact me if you have any questions.Customer Answer
Date: 03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.