Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  4820 50 Ave Red Deer, AB T4N 4A4

• 

  Primerica, Inc.

  356 Bulyea Rd Edmonton, AB T6R 2B3

• 

  Primerica, Inc.

  106-10403 172 St Edmonton, AB T5S 1P1

• 

  Primerica Financial Services

  300 Cahaba Park Cir STE 222 Birmingham, AL 35242-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a life insurance policy with Primerica for more than 10 years now and for the last 6 years the funds have been deducted out of my account for the amount of ****** on a monthly continuous basis on the 3rd of every months. Now mind you the policy did lapse back in 2016 but i did indeed send the reinstatement packet back and the funds were deducted from my new account on a monthly basis. I turned 80 last year july and i reached out to primerica in march 2022 which i was advised i don't have a policy. weird right because how i don't have a policy and the company is faithfully taking my money. i have spent over **** in payments and i have no policy. i have reached out the corporate office and was advised i would have a follow-up thats been since sept. 2022 i have reached out the regional where a representative ***** advised me she would reinstate my policy and she is sorry for the error. Days turned in months and now we are about to hit a year and the lack of response from a big company is very concerning. I spoke with my agent ******* who i have taken over 7 years of bank statements too and this have been in the researching moment for months also. At this time primerica needs to take responsibility for their actions and refund back my money or give me back my policy. I am 80 years old and need reassurance that everything will be taken cared off today.

  

  Business Response

  Date: 02/27/2023

  February 27,2023  
  
  Customer Experience Specialist
  **********************
  
  
  
  Re:     Complaint Case # ******** 
              Complainant/Policyowner/Insured- ***********************   
             Primerica Life Policy Number:  0432182291   
  
  
  *************** to the correspondence submitted by *********************** regarding the complaint against Primerica Life Insurance Company (Primerica Life) in which she claims that she was paying the premium payments and does not understand that why the term life insurance policy lapsed.                          
  
  Please note that correspondence dated February 27, 2023 will be sent to *********************** via regular mail, which will address her concerns.   
  
  
  
  Sincerely,
  
  *********************
  Field Investigator
  Regulatory and Consumer Relations
  

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I recently lost a brother who passed away a few months ago I submitted the proper documentation to the insurance company the amount of the policy was for $30,000, I received a check from Prime America for $28,400 more or less when I question the difference of the policy I was told that my brothers birthday was incorrect. When these policies was taken out years ago the agent required us to give him a copy of all of the birth certificates. Like I told the agent how can it be my fault that they put the wrong information down. They have the correct information there so all these years they charged me the higher price for the monthly premiums, therefore they need to go back 61 years and fix up the difference of the premium that is owed to me. The same insurance company did the same thing with my dad passed away three years ago when I called out the agent on this they wrote us a check for the difference this is crazy. They have sloppy bookkeeping or however they do their business but it is not right. How can I move forward in my life grieving for my brother and this is happened again I dont understand. I have call and left a message for ******************* at ************ to discuss this matter and she refused to call me back. She is the manager of the claim the benefits and will not respond. I called a few days ago and spoke to ***** who is a supervisor she has emailed *** several times along with other managers and she still has not called me back. From what I understand this insurance company have a habit of taking the clients money which is totally not right and against the law. Will you please help me get this matter resolved so myself and my family can move on to the next level . The payment in all the years that this policy has been enforced has never been late it is automatic debit and the payment comes out automatically from the account. The same way they took the money with ******** and respect I am asking that we get the same thing in return and that is not happening.

  

  Business Response

  Date: 03/07/2023

  We have reviewed ************** concerns and worked with him to secure the additional benefit he requested.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ********************************* (CRD#*******) from the **************** (phone *************) on 1/31/2023 regarding opening a new account. After completing the paperwork, I realized there were lots of fees associated with the accounts that I was not informed of. I immediately emailed ********************** that same evening to cancel the transfer of funds and opening of the accounts. ********************** informed me it was too late to cancel, even though the funds had not yet been transferred. I then again demanded a refund, and he told me on 2/2 that he submitted paperwork for a refund, but it would not be issued for 10 days. Then, on 2/3, the funds were withdrawn from my account without my permission. I do not have any account numbers or paperwork telling me where my funds are. I am seeking a full refund of my funds and closing of these accounts.

  

  Business Response

  Date: 02/28/2023

  We have reached out to the client regarding a resolution to this matter, in accordance with his request.

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/14/22 Emailed them and convered over the phone i was retiring and could not afford their premiums because the term expired .And they were forcing new rates at $666.61 every three months .I did not hear from them till 9/17/22 When they sent a refund of premium Ck#******** Refund of $210.32 Wandered because i had cancelled them from bank draft the premiums .So then i emailed Cancellation of term life policy .No#********** My daughterinlaw sent it via DocuSign and i signed . The Annuity value was $4,931.81 9/07/22 Received letter my policy was in danger of lapsing and they were able to withdraw $666.61 to pay my policy .11/14/22 Received letter Insured ********************* Policy Number *********** Please disregard any recent lapse notices This policy was recently terminated because premiums were not paid. ****** due to the recent storms we have reinstated your policy on 12/28/22 to allow you additional time to pay premiums that are due ,12/27/22 They sent Statement of Annuity values $3,548.30 2/01/23 They sent a **** form for $1,666.71 they had paid the policy with annuities .I have called and the girls have assured me this was tooken care of ****** something i will have to pay taxes on the premiums that they refuse to return Actually i have been dealing with this since 6/14/22 when i severed the withdraw out my bank. After being with this company since August 04/2002 ng and i could no longer afford their term life .

  

  Business Response

  Date: 03/07/2023

  We have emailed ************ a detailed response that explains the cancellation delay and confirms that we are granting his request.

  We sincerely regret that he recently encountered service difficulties, and we trust that our response will resolve this matter for him.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Primerica under ******************************* and was told complete lies about how the comp plan works. Nothing was disclosed to me up front, which I found out later they do on purpose. ******************************* stole commissions from me and put people that I recruited including my current neighbor ****** who I see every day under himself. He is a former cop stealing from a single mother. He put all of their sales under himself and moved my recruits directly under him. This company owes me money. They are stealing from me. I brought 18 people to their organization and made 0 money. Now theyre claiming I owe them. What?!??This is a completely unethical scam organization. I am a single mother. Shame on these reptiles.

  

  Business Response

  Date: 03/01/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  503 ***********, Suite 590
  *******, **  30349
  
  March 1,2023
  
  RE:    BBB Case: 18962254
  Consumer: ******************
  
  Dear **************:
  
  I am writing in response to the complaint that ****************** filed with the BBB on January 31, 2023.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as Ms.*******, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched ******************** complaint.  Our records indicate that Ms. ******* resigned on November 2, 2022.  Prior to ******************** resignation, she submitted a life insurance application for ***************************, who was also listed as a downline to ****************************** was paid commissions of $125 for the policy written on ******************, however, the policy was not issued so Ms.******* was charged back that amount. 
  
  We show that Ms. ******* was paid $88.00 on August 12, 2022 and $84.00 on August 26, 2022 for PLPP and $1050.00 on August 29, 2022 for a Field Training Bonus.  No additional commissions are due to Ms. ********   We show that Ms. ******* contacted Primerica directly, around the same time that she filed her complaint with the BBB, regarding this same matter. 
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  ****************************

  ************ (phone)

  ************ (fax)

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Started a policy with Primerica in 2018, against my better judgement. I felt that it was a pyramid scheme, but was trying to support people in my community, especially after dealing with a traumatic loss of a family member, who didnt have a policy. For 5 years, Primerica has been paid automatically from my bank account. Never missing a payment! I call in two weeks ago to get some assistance in lowering my policy, and I get the run around. I feel so used and abused, and the trust is gone! I havent called this company in 5 years for anything, and the moment I need some actual assistance, Im treated this way. I will be posting this to all of my social media, explaining what a scam this company really is.

  

  Business Response

  Date: 02/13/2023

  February 13,2023  
  
  Customer Experience Specialist
  **********************
  
  
  
  Re:     Complaint Case # ******** 
              Complainant/Policyowner/Insured- *************************  
             Primerica Life Policy Number:  0491263362  
  
  
  *************** to the correspondence submitted by ************************* regarding the complaint against Primerica Life Insurance Company (Primerica Life) and her discontent with the term life insurance policy and the services provided by servicing representative.                        
  
  Please note that correspondence dated February 13, 2023 will be sent to ************************* via regular mail, which will address her concerns.   
  
  
  
  Sincerely,
  
  
  *********************
  Field Investigator
  Regulatory and Consumer Relations 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life insurance agent is guilty of insurance malpractice. The agent ********************************* padded my application, stating my income was **** dollars more than it is, my job position being incorrect, the coverage requested being incorrect, and extra fees being added without my consent. It is clear from other agents working in this company that my policy application is completely incorrect- along with taking extra money out of my bank than necessary. I tried to reach out to the agent and broker of this location, and both employees laughed, stating they were simply too rich to care. Both the broker and agent acknowledged the wrong doings to not only me, but my close friend as well. I have had a very hard time finding a suitable resolution to not only compensate me, but discipline the women that are misusing their power over others!

  

  Business Response

  Date: 03/24/2023

  Better Business Bureau
  Attn: ***********************
  Dispute Resolution Counselor
  ******************************************************************; 30349
  
  March 24,2023
  
  RE:    BBB Case:   18904999
  Consumer: ***********************
  
  Dear **************:
  
  I am writing in response to the complaint that *********************** filed with the BBB on December 2, 2022.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as *************, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee.  Once recruits are properly licensed, they receive commissions, not a salary.
  
  We have researched Ms. ****** complaint and have determined that on or about August 28, 2022 we received her IBA that authorized payment of the one-time $99 IBA fee and the $25 monthly Primerica On ********************* To date, our records indicate that Ms. ****** appointment is still active with Primerica. If ************** would like to cancel her appointment as a Primerica representative, please let us know.
  
  With regards to Ms. ****** life insurance policy, our records show that ************** contacted Primerica on December 1, 2022, prior to filing her complaint with the BBB, and requested to cancel her policy.  On December 3, 2022, a refund of $118.41 was issued to ***************  We also show that on December 23, 2022, a refund of $55.29 was issued.
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  
  ****************************

  
  ************ (phone)

  *********** (fax)

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primerica was sent out a payment. I was told buy the secretary of the new agent that the amount I paid, didnt go through because Primerica tried to make it go through for a different amount. In the mist of it not going through they sent my mother a letter out. Which we did, get due to us having to lay to rest three little nephews. My mom took that feel hard, all being under 10. So When we finally get back home and open up the mail we see the letter go back in to pay and see that the policy is cancel. We call right away to see about reinstating it because my mother has had this policy for over 35 years. We do all the paperwork and phone calls just to be told she cant be reinstated because she had to have her replacement fixed. They stated for medical reasons for blood the blood was done, because the rod in her knee had fallen and they went in and gave her clean her knee so she wouldnt get infection and gave her a whole new knee so she could have a better quality of life and she was denied to have her life insurance policy of 35 years reinstated after laying to rest her three grandchildren. How human is that if you would ask she would have told you she is up walking around and doing everything she wants. Cutting her own grass, in fact she was the child care provider for one of those grandchildren that passed away. Its really a shame how you treat your customers. Yet what can I say, my father was scammed out of his policy too by one of your agents.

  

  Business Response

  Date: 01/10/2023

  Please provide your mother's full name, address and policy number so we can locate her in our records.

  Thanks

  Customer Answer

  Date: 01/12/2023

   
  Complaint: 18709526
  
  I am rejecting this response because:

  Here is the information that was requested: *********************  10/23/1942 Po# **********

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/26/2023

  January 26,2023  
  
  Customer Experience Specialist
  **********************
  
  
  
  Re:      Complaint Case # ********
              Complainant/Policyowner- ***************************** also known as ***************************
              Insured- *********************   
             Primerica Life Policy Number:  0422037221  
  
  
  *************** to the correspondence submitted by **************** regarding the complaint against Primerica Life Insurance Company (Primerica Life) and her request to reinstate the term life insurance policy.                            
  
  Please note that correspondence dated January 26, 2023 will be sent to **************** via regular mail, which will address her concerns.   
  
  
  
  Sincerely,
  
  *********************
  Field Investigator
  Regulatory and Consumer Relations 

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18709526
  
  I am rejecting this response because: i do know that letters from you all take longer than 7days to arrive. Fell free to let me know what is going on. I also have read the letter that I received in the mail in December and I know how long I have to get information in. I do have that information from my mother's primary doctor. Yet it seems like I am unable to to the information that I need in order to send in these documents. Is these a direct fax number or email that this information can be sent too?
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/02/2023

  February 2,2023  
  
  Customer Experience Specialist
  **********************
  
  
  
  Re:      Complaint Case # ********
              Complainant/Policyowner- ***************************** also known as ***************************
              Insured- *********************   
             Primerica Life Policy Number:  0422037221  
  
  
  *************** to the 2nd correspondence submitted by **************** regarding the complaint against Primerica Life Insurance Company (Primerica Life) and her request to reinstate the term life insurance policy.                            
  
  Please note that email correspondence dated February 2, 2023 was sent to **************** which addressed her concerns.   
  
  
  
  Sincerely,
  
  *********************
  Field Investigator
  Regulatory and Consumer Relations
  

• Initial Complaint

  Date:12/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For years we have paid premiums on a policy for my brother-in-law. My father-in-law set up the policy years before he passed away. Since his passing, my wife and I have paid the premiums. When we moved to *****, ********, we notified Primerica Life Insurance Company of the change of address. Additionally, we placed a forwarding order with the ************* *************** In fact, after six months, we renewed the forwarding order. Primerica Life Insurance Company did not send any invoices. When we contacted the company by telephone to ask about the invoice, we were informed that coverage had lapsed, and we would have to apply again for coverage.Primerica Life Insurance Company took payments from an old man for years. They took our payments. When they made a mistake by not billing us, they canceled the policy. This is unacceptable. Our expectation is for Primerica Life Insurance Company to realize the mistake was not ours. We would hope that they quickly act to rectify the situation by reinstituting the policy. We, of course, will pay the necessary fees.

  

  Business Response

  Date: 01/17/2023

  January 17,2023  
  
  Customer Experience Specialist
  **********************
  
  
  
  Re:      Complaint Case # ********
              Complainant- *************************
              Policyowner/Insured- *******************  
             Primerica Life Policy Number:  0412074403  
  
  
  *************** to the correspondence submitted by ************************* regarding the complaint against Primerica Life Insurance Company (Primerica Life) and his discontent with the termination of the term life insurance policy.                          
  
  Please note that correspondence dated January 17, 2023 will be sent to ************************* via regular mail, which will address his concerns. Also, correspondence will be sent to ******************* as the owner of the policy.  
  
  
  
  Sincerely,
  
  *********************
  Field Investigator
  Regulatory and Consumer Relations
  
  
  
  

• Initial Complaint

  Date:12/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a representative on December 7th, 2022, regarding my new *************** account be closed, and I was informed that my account would be closed, and funds would be returned in its entirety by December 12th and it has not been returned. I received an e-mail (December 13th) from the representative informing me that I have 60-days to open another *************** account to not be penalized (as if I received the funds prior to this), and still to this day, December 18th, have not received any funds. The reason of closing this account is that I was uninformed of the initial charges for transferring funds to this corporation and I did not authorize any fees.

  

  Business Response

  Date: 01/10/2023

  We reviewed the matter and have spoken with the customer to address the issues.