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Business Profile

Optical Goods

Eyeglass World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for Eyeglass World's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eyeglass World has 62 locations, listed below.

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    Customer Review Ratings

    1.52

    Average of 21 Customer Reviews

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    Review Details

    • Faith D

      Date: 06/30/2025

      Provided inaccurate prescription for contacts, went back for them to fix it, complete refusal and denial. Permanent damage to my eyesight due to not being able to pay out of pocket for a 2nd exam and set of contacts (refused return of inaccurate lenses). Called, emailed, and visited in-person to stop harassment and request removal of personal information due to getting frequent calls and emails to make a new appointment. FIVE YEARS LATER it has not stopped and they still have my information.

    • Ahmad R

      Date: 04/26/2025

      Ordered for contacts, put on hold for 20 mins by *******. Finally **** (claimed she is the manager) picked up the call and said she just came back from lunch (ridiculous that customer has to deal with this). I asked her to confirm the address, to which this order is being sent. However, she did not have any address, instead asked me to give her the shipping address. I gave her the address and asked her to repeat it. She made a mistake in it. So I repeated and ask her to re-verify. She was screaming the address back to me and hung up without a word. I had to call back and spoke with **** for a receipt. **** said we are busy and asked me to come in person to get the receipt instead of mailing it to me. This has left a very bad impression. if this is not corrected with transparency, might cause irreparable damage to the company.

    • Robyn M

      Date: 04/24/2025

      Highly disappointed. Called and was assured they would include pupil distance on the prescription (even if frames were not purchased). I trusted them and sent in my elderly mom. They refused to do it and made for a very stressful experience. I do not recommend and suggest going to a private provider or different chain.

    • Kenneth S

      Date: 03/12/2025

      They didnt do what I wanted I wanted to have smudge resistant lenses and wanted dirt resistant lenses and took over a week to get them and over ************************************************************************************** the door so they are not the only ones doing that so dont behave them because they lie to get your business thanks for this ******* *******

    • Robert M

      Date: 02/28/2025

      I agreed to 2 pairs of progressive lens glasses for $199.00 and Ended up with 1 pair for $444.00 false advertisement so I'm out $222.00

    • Thomas D

      Date: 12/26/2024

      Good exam. But when it came to getting the lenses the advertised price was not given and was told with my insurance it would be almost double cost to me. It would be cheaper to pay out of pocket. I do not recommend to anyone as it is a bait and switch

    • leeanna R

      Date: 10/29/2024

      I want to thank ***** ******** for the exam on my daughter Milani, you *** are great at what you do! Thank you for all your help and being so gentle. we will definitely come back and ask for you.

    • Barbara T

      Date: 10/16/2024

      Worst customer service I have received in a very long time. Woman at the check-in desk was rude and unknowledgeable about her job. Told me I didn't have insurance and I contacted my insurance company and I DO have coverage but by then the woman had cancelled my appointment. I contacted their customer service department and never heard back from them so I guess that pretty much tells me what I need to know about this company. Will NEVER return and I will be sure to let anyone who asks why I dislike this company.

    • Robery S

      Date: 07/17/2024

      *********************** was very knowledgeable and helpful! Highly recommend them!

    • Tom P

      Date: 04/17/2024

      I bought a pair of glasses with progressive lenses in 2023. They broke. I had them replaced with new frames, which the lenses were transferred. The replacement frame broke in the same place, so I took them back. They had the frame in stock, but told me it would take 24 hours to fix them. I returned the next day to pick them up. Someone ordered new lenses, and they weren't my prescription. They also threw mine away. Now I have to wait up to two weeks for the replacement glasses. This is very frustrating to me and not acceptable. I expect some sort of compensation for the aggravation.

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