Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday may 4th I received an oil change from Strickland brothers 10 minute oil change in flowery branch. It was a premium oil change and during my service they removed my engine air filter without my permission and showed it to me stating I needed another one. I agreed to it and later went on about my day. Monday morning I drive my 30 minute drive to work and my car started shutting off and running terrible. I coasted my car into a local mechanic. After a diagnosis i was told the engine air filter from where I got an oil change was not attached and it was pulling air into my engine. It was recommended to flush things to prevent any more damage. During the fix I called the oil change place during which time they never mentioned a warranty he just told me to bring in the invoice and we would go from there. That Monday the 5th afternoon when I returned with the invoice I was told for the first time about the warranty and they werent refunding me for the $674 repair or the $120 oil change because there was nothing wrong with the oil change. I have since tried every avenue to contact cooperate or customer support and no one has contacted me over a week later. All cooperate calls go to voicemail.

  Business Response

  Date: 05/12/2025

  Hello,

  We sincerely apologize for the negative experience you had with Strickland Brothers. We understand your frustration, and we deeply regret that we did not meet your expectations.
  We take all customer feedback seriously, especially when it involves concerns such as the ones you’ve described. We are committed to providing high-quality service, and your experience clearly falls short of that. Rest assured, we are actively reviewing the situation to prevent similar issues in the future.
  An Area Manager will be reaching out to you directly within the next 48 hours to discuss your concerns in more detail and work toward a resolution.
  In the meantime, if you have any additional questions or would like to share further documentation, please don’t hesitate to contact our Customer Relations team at [email protected].
  Once again, we sincerely apologize for the inconvenience and thank you for bringing this matter to our attention.
  Sincerely,

  Customer Answer

  Date: 05/15/2025

   I am rejecting this response because:
  
  It has been past the amount of time and no one has reached out to me regarding the issue. I have also attempted to call all of the customer service numbers available online and none of them work. I feel as though this company gets away with this often.
  
  
  

  Business Response

  Date: 06/11/2025

  Good afternoon, 

  
  Your comments have reached the corporate customer service team in Winston Salem, NC. The shop you visited in Flowery Branch is not a corporately owned Strickland Brothers. Shop # 641 located at 4049 Winder Hwy is owned by a Franchise owner. I have forwarded your information to this Strickland Brother’s location’s Franchise owner to follow up with you. 
  
  
  The correct phone number is 678-828-9308

  Business Response

  Date: 07/03/2025

  Thank you for bringing this to our attention, and I sincerely apologize for the delay in response.
  Were very sorry to hear about your recent experience at our Flowery Branch location and understand how frustrating and inconvenient this situation must have been for you.
  To ensure your concerns are reviewed and properly addressed by the appropriate team, we kindly ask that you forward the details of your complaintincluding any documentation or receiptsto our dedicated customer care team at ********************************************************************************.
  Additionally, wed like to confirmwere you able to speak directly with the shop after the incident? Any information shared with the location manager helps us with our internal review process.
  Again, we truly regret the delay in follow-up and appreciate your patience. Please rest assured that once your message is received by our customer relations department, it will be escalated for further review.
  Sincerely,