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Business Profile

Fast Food Restaurants

Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue occurred at ************************************** in downtown commerce ga where the lady above all of the district managers came to the store on behalf of the ******************************** where he apparently told the lady above the dms where she relayed the message to my fiance that why is he with me that hes so pretty and that he needs to get his eyes checked bc im not the one he needs to be with, thats harassment and has no way shape or form regards to his job! he should be fired!!!

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Subway appt on 02/17/2023 dinner for my family. It takes me more than 30 minutes to get there. I purposely ordered from the one closest to my home. I arrive at Subway to find NONE of my order is done and that they are out of flatbread, ham and turkey. They didn't bother to call me to ask for substitutes or have any of my order that they could make complete. the store at this point was busy . I ask for a refund and I am just going to make other arrangement to be told nope, you'll have to come back tomorrow and talk to the manager, we don't know how to do that. the assistant manager was there and she didn't know how to do it. A gift card with that amount on it wasn't offered. they didn't offer to fix the situation at all. The manager was finally called and he didn't ask to speak with me to apologize and didn't offer anything other than oh he'll have to go through the app to get refund of which could take up to 10 business days. the main reason that I ordered from the app was so that it would be ready when I got there and because of the special that if you purchased a foot long you got a foot long for free. So I was supposed to get 2 foot long sandwiches, a Pizza, and two salads with ham and turkey. Almost $40.00 worth of food that I didn't get nor have I gotten my money back.

Subway is NOT a BBB Accredited Business.

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