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Business Profile

Radiology

Gainesville Radiology Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Gainesville Radiology Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gainesville Radiology Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with GAINESVILLE RADIOLOGY GROUP, I do not have a contract with COLLECTION SERVICE OF ******, they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:05/11/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a bill from Gainesville Radiology with a balance of $90.98 from tests my daughter received while she was in the **** last year, with dates on the tests being done in June and July. As I had already paid their balance for that time period, I called to inquire about this bill. They stated that an ultrasound done on 7/28/22 was deemed not medically necessary and that I was responsible for the balance. This was not a test that I requested and was something a **** provider ordered during her stay. Per the EOBs we receive in the mail, I understand I am not responsible for the balance of a test that a provider ordered unless I requested it and signed something stating I would be responsible for the cost--which I definitely did not. I believe that I am recieving this bill in error and would appreciate help resolving the issue. This company has terrible reviews online with numerous patients reporting being unjustly being sent to collections and having terrible issues with customer service, and my phone call today certainly demonstrated that as well. The person I spoke with first hung up on me, and then after waiting for a long time, was rude and very unhelpful. I called Cigna, my insurance company, as well, and they determined I did not owe a balance to this company. I would greatly appreciate help resolving this issue with this company. I certainly suggest that whoever reviews this complaint searches the company on ****** and reads all the terrible things they have put their customers through.

    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a check from my bank the day after receiving the bill. It was promptly sent, received, and deposited by Gainesville Radiology Group. I have proof that the check cleared my bank and monies removed.3 weeks after the check was received I get a call from collections asking for money. I thought maybe there was a mistake, things happen, but when I finally got through to a person at Gainesville Radiology Group, their response was the equivalent of "oh well, we'll just have to wait". What!?! You're the ones not waiting and turning me over to collections as soon as possible! It feels somewhat fraudulent, like they are trying to collect money twice for the same bill.

    Gainesville Radiology Group is NOT a BBB Accredited Business.

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