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Business Profile

Roofing Contractors

Top Pitch Storm & Disaster Services, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Top Pitch Storm & Disaster Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Top Pitch Storm & Disaster Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 2024 ******* of this company has threatened with various incorrect statements, this company and employee are negligent with their words, threats and treatment of Customer. This is Insurance claim that wasnt handled correctly by this company and this company is placing blame on customer.

      Business Response

      Date: 01/14/2025

      Good afternoon,

      We were contracted as an ******** vendor to work per insurance scope. After reviewing what insurance approved the removal of the ***** and roots were not included so we let the homeowner know that it would require an out of pocket cost. We also attempted to have insurance cover the ***** removal and it was denied. The homeowner decided to not complete those trades so we deducted the amount that insurance paid for those 2 items. While we submitted the request for insurance to pay for the ***** removal the price for the roof was updated, so we are requesting the price difference based off the updated scope. The homeowner refuses to pay the additional funds released for the work we have completed. We informed the homeowner that those funds were allocated by the insurance company to pay for work we completed, not paying a contractor with funds released from insurance for work completed is fraud. We are not requesting funds for anything outside of what work we did and what insurance paid. 

    Top Pitch Storm & Disaster Services, LLC is BBB Accredited.

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