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Business Profile

Urgent Care Clinic

Main Street Family Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ****** location to have my preventive care done which turned into a physical, when you walk in all you have are kiosk I entered all my Information and my new updated healthcare card as I changed jobs since my last visit which now I have new insurance While the branch was short handed and we had a massive storm I waited 4 hours past my appointment time as this is my primary care doctor once I seen the doctor everyone was so nice and kind however i dont know what the disconnect was from the kiosk to the back but now my old insurance has been billed and nobody will help me fix this issues I have called multiple times and sent multiple emails via the portal, and even ******** messenger and I have also called the location manger twice and sent multiple emails as well I need help getting the visit fixed with the correct insurance asap and nobody will help me when you call you get a recording and they give you a ticket but nobody calls you.. Im so worried that nobody will fix this.. please help me

Main Street Family Care is NOT a BBB Accredited Business.

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