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Business Profile

Wedding Venue

The Jewell House

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Jewell House offered a vacation at their facility through ***************** Our ********** ************ *********** ***** purchased it for our fundraising auction and sold the vacation at the charity auction in Nov. 2021 for $750. We then paid $450 (60% of the amount we sold it for) to the Jewell House via ************ as agreed. The certificate indicates that the purchaser should contact them by Aug. *** 2022, provide the certificate number and "they will get you all taken care of." When our purchaser contacted them before that date, she was told that they were booked and would not honor the certificate. I then called Suzanne at The Jewell House, and she told me the same thing. I did not request any particular date, just that they honor the certificate at some time, but they refused to do so. Now that they have taken this position, I fear that the purchaser of the certificate would have a bad vacation were it to be honored, so I am requesting a refund of the $450 we paid. It would be fraudulent for them to be able to sell a vacation and then not honor it, and it would be unjust enrichment were they to be able to keep the funds paid when the quid pro quo was withheld. We will need to refund the person who purchased this at our auction, so our nonprofit will be out $450 unless the Jewell House refunds our money.

The Jewell House is NOT a BBB Accredited Business.

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