Complaints

This profile includes complaints for Drive Automotive Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Drive Automotive Services, Inc. has 52 locations, listed below.

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  Drive Automotive Services, Inc.

  4255 Wade Green Rd Ste 420 Kennesaw, GA 30144

  
• 

  Service Street

  3700 Dallas Hwy SW Marietta, GA 30064-5900

  
• 

  Service Street

  2074 E County Line Rd Highlands Ranch, CO 80126-2403

  
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  Service Street

  2074 E County Line Rd Highlands Ranch, CO 80126-2403

  
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  Service Street

  21845 E Quincy Ave Aurora, CO 80018-3155

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-14-2022, I made my first visit to Pride Auto Care, complaining that I had to push very hard to utilize the my brakes to stop my truck. Pride did nothing and said nothing about a resolution. On 4-8-2023, my SECOND visit to Pride, still complaining about the brakes, I said that the issue became a hazard to drive the truck, so, going back to Pride, they said my Front brakes needed to be replaced (@204k miles), for which I remitted $498. Still complaining about the effort needed to stop the truck, I returned to Pride for a THIRD visit on 5-3-2023 w/211k miles on the truck. NOW Pride said my rear brakes needed to be replaced. I remitted ~$700 for this service. I test drove the vehicle on 5-5, doing a little mountain driving, during which I experienced tremendous vibration when applying the brakes. The vehicle shook like it was on a washboard gravel road. I felt unsafe driving the truck. Relaying this to Pride they got very defensive, saying the front brakes take a lot of the stopping load driving in the mountains. For my FOURTH visit to Pride, I am now told that my Front Brakes which were replaced only 7k miles ago were warped and need to be replaced. I agreed to this. However when I picked up the truck I drove ~1.5 miles, the vehicle shook worse than ever before, when applying the brakes. I definitely was concerned about my personal safety driving the truck. Calling Pride, and requesting a refund for "Services not Performed", I was abjectly refused and advised to "bring it in again". I refused, my confidence and trust in this shop utterly destroyed. A Fifth trip??? Trust them again with my personal safety?? No way!! My offer to Pride was to refund my $498 for the front brakes, and I would still honor my payment for the rear brakes. To date I have not heard from Pride. I feel totally robbed of my payment and the apathy from Pride results in this complaint. This shop has no integrity.

  

  Business Response

  Date: 05/22/2023

  Hello,

  Please see attached BBB response to this complaint as well as invoices. 

  Thank you. 

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20065415
  
  I am rejecting this response because:

  They DID NOT do a good job. Continually, demand that I return and " they'll do it right".....yeah after 4 visits...a ************ does their work correctly and with integrity the FIRST time....not after 4-5 tries, especially on BRAKES!. A shop with integrity would in good conscience, refund my money after 4 tries, in order to try to keep my business. This shop has NO integrity. My complaint remains. Their narrative has several misstatements, and inaccuracies, also.....more evidence of non-integrity practiced at this establishment.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/26/2023

  Hello,

  Please see attached response.

  Thank you. 

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20065415
  
  I am rejecting this response because:

  I gave Pride Auto Care FOUR chances to make good on their work. i will NOT return for a FIFTH time. This shop has NO INTEGRITY, or they would refund my money for "Services NOT Rendered"
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12th, I went to this auto shop to receive a oil change for my mother's vehicle. I received the oil change and left. The shop did not insist that anything needed to be replaced or serviced. The next day I am going on a vacation to ****************** and as I am on the road, not even a hour and a half away, I hear a pop noise as if I hit a rock or something. I know for sure I did not yet I looked back in my mirror and notice the car is smoking. As I pull over and jump out the car, I look over to my front passenger side wheel and oil is just gushing and coming out from the side. I open the hood to look at the rest and all over is oil. For three hours, my friends and I were stuck on the side of the road. I eventually am able to get towed to a near auto shop who can diagnose and tell me what exactly what happened where they inform me, my oil plug has come complete out. It just came out. The last person to touch the very bottom of the vehicle was whomever worked on it at the shop. I contact the shop, at first when I was on the side of the road, and they tell me in order for them to do anything, the vehicle would need to be checked to make sure that was the issue. I then contact them again to them that, in fact, the oil plug wasn't secured and that I would like a refund and also to be reimbursed for the tow. The manager ***** then proceeds to tell me, it isn't there fault regardless of this happening after his crew tampered with the oil plug and that it was most likely faulty equipment, but this has never been stated or observed as such UNTIL this shop worked on my mothers vehicle.

  

  Business Response

  Date: 05/05/2023

  Hello,

  Please see attached response and invoice. 

  Thank you. 

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Street in ******** installed a alternator on 3/22 right after i started driving it i noticed the cluster lights on the dash going on and off and car running rough pulling slightly i brought it back and explained this they tested the alternator and said it tested good. They didn't drive it or run any diagnostics was only there about 10 minutes. problem contined and worsened i went to ****** dealership in ******** they said the Alternator was overcharging at 17volts and i needed the gages replaced and needed a new alternator . ****** charged me $1831 for diagnostics and new gages. I had the car towed back to service street which cost a additional 14 dollars and Service street admitted the Alternator was faulty and would replace it at no cost. However they are refusing to reimburse me the $1845 i spent on the ****** repairs and the tow. The Bad Alternator caused the gages to fail! I am asking for a reimbursement of $1845. I have all the receipts from ****** to prove this and they said to feel free to reach out to them they will explain everything. ****** in service at ****************** is the contact..

  

  Business Response

  Date: 04/20/2023

  Hello,

  Please see attached response, invoice and invoice from ****** as well as literature on how alternator works and charges.

  Thank you. 

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged $190 for a diagnostic even though I told them what the issue was. Then, ***** quoted me $940 for an O2 sensor repair. He refused to let me see the itemized repair estimate and refused to print me one out. Had to pay for diagnostic to get my keys back. Then, he started insulting me because I called him out on the estimate. Id like partial payment back for my diagnostic.

  

  Business Response

  Date: 05/26/2023

  Hello,

  Please see attached response and invoices. 

  Thank you. 

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/5/2023 I was told they would match the dealerships quote of 1200+tax, to replace my A/C compressor and Freon. They charged **** after tax. I brought it up to ****, who did the original quote, and he basically said oh well, even when i explained to him that I would have just gone to the dealership. Call with original quote was on 4/4/23. Disputing charges was 4/5/23 and I was basically screwed over out of a considerable amount of money. On the receipt it even shows a total of ***** but they charged me *****.

  

  Business Response

  Date: 04/06/2023

  Hello,

  Please see attached response and invoice. 

  Thank you, 

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19901158
  
  I am rejecting this response because:

  The quote I received from the dealership included all services needed to complete the job including new freon. When the job was originally described to me it included new freon in the quote that was supposed to come close to matching the dealerships quote. I would like that refunded as it is an additional charge just because, and I quote from **** "He doesn't like spending money on his vehicle". An ex employee told me he said that frequently about me and this lends to the fact that this is a deliberate over charge and a shady business strategy. This will not go away and I want the original "close to ****" honored and refunded.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/11/2023

  Hello,

  Please see attached response and invoice.

  Thank you. 

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work that I was charged for was not completed and some work was not done at all. The shop was supposed to replace both motor mounts and transmission mount and never replaced 1 mount and replaced the other mount and transmission mount with the wrong parts. I want a full refund of all monies payed buy me and the warranty company returned and compensation for lost time..

  

  Business Response

  Date: 03/23/2023

  Hello,

  Please see attached response and invoices. 

  Thank you. 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/16/23, I called service Street on maynardville pk, and talked to somebody about having a broken helicoil extracted from my 90 Corolla, I was told that it wouldn't be any problem. I used AAA and had my car towed there. SS called the next day, and quoted me just under $500 (before taxes) to repair my car (150 of that was for a $5 helicoil), I gave them the go ahead. A few hours later, I received the call that my cylinder head was damaged. According to the shop manager, I had to get a new one. It would cost anywhere from $3K to $4K... BUT, He made sure to comfort me with the offer of in house financial assistance. Being a single mom of two kids, who already had to miss work because I was out my car and live too far out to uber, I was devastated. I asked for some time to think it over. There was no way I could afford to have it fixed. I called them and told them I would have to have it towed home. I asked how much I owed for the labor they had already done on it, and the manager told me he'd call me back with the numbers. He charged $180 after taxes for a "diagnostic fee". After taking my payment information, he let me know that he actually wouldn't allow his mechanic to even try to fix my car, because and I quote, ''There might have been metal shavings in the cylinder". The thing is, the cylinder was stuffed when the original work was being done. So there weren't any metal shavings. After the car was towed back to my house, I bought long pliers ($6), pulled out the helicoil (15 seconds), put a in new insert and plug myself (15 minutes for a girl), now my car runs perfectly.They lied to me to get me there. Quoted me an outrageous price for a simple repair. Lied to me to try to get me to spend money on a repair I didn't need. And then charged me just under $200 to look in a hole and bend the coil to where it was harder to pull it out. I would like a refund, plus the cost of a AAA membership since mine was wasted under false pretenses.

  

  Business Response

  Date: 03/21/2023

  Hello, 

  Please see attached response and invoice.

  Thank you.

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car has been paid for repairs and they blew the head gasket and wont pay to repair my car

  

  Business Response

  Date: 03/15/2023

  To whom it may concern:

  I have attached invoices, authorization signatures and official statement.

  Thank you, 

  Service Street 

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept/Oct (apprx) of 2022, I went to Service Street for an oil change and purchased a package of oil changes at that time. They also perform other service work including a transmission flush. After returning home, I noticed I was dropping transmission fluid and went back to Service Street. They discovered the plug wasn't tightened enough. I then left Service Street and drove a short distance and noticed my hood wasn't closed. I drove back again, they closed the hood, then returned home. After returning home, I noticed that there was a plastic cover on the passenger floor, assumed it was from the cabin filter. In January 2023, I returned to Service Street for another oil change. When I checked in with the lady at the desk, I explained my experiences and concerns from the last oil change, plus let them know the cover for the cabin filter is on the passenger seat from the last oil change and asked them to put it back on. I let them know that they can take their time on this oil change and ensure everything is taken care of. I am in no rush. (I wasn't in a rush on the last visit either). When the oil change was completed, I got in my car and noticed the maintenance light was still on, I walked back into Service Street, they had a mechanic go to my car to turn off the maintenance light. After returning to my car a second time, I noticed the glove box was open and it didn't close, it was jammed with something, even after removing all of its contents. So, I went back into Service Street and explained that I need to be able to close my glove box. The mechanic returned to my car to fix the glove box. During that time, I let the lady know behind the desk that I am uncomfortable with doing oil changes at Service Street any longer due to so many things being overlooked during this visit and the last one. I asked to have all remaining oil changes that I purchased in 2022 to be refunded. She said the manager will call me. I waited 3 weeks, and no one has called me.

  

  Business Response

  Date: 02/08/2023

  
  Dear *****************,
  
  I am writing this in response to your BBB complaint on our ********* location.I have reviewed your BBB complaint and spoke to the General Manager of that location. First, I would like to apologize for your overall experience and neglect. We understand your frustration in this matter. We are happy to submit a refund to you for your remaining oil changes. We will be refunding you $150.00 and send a check to the address listed on this BBB complaint. This will be processed and you should be receiving it at the end of next week. Please confirm that this will address the refund requested and we will process it.
  Once again, we do apologize for your experience and appreciate you bringing this to our attention.
  Thankyou
  Service Street

  Customer Answer

  Date: 02/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My mailing address is ***** ****************, ****** ** 80134.
  
  Sincerely,
  
  *************************