Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought Boat in June 2024 Engine Blew in July 2024 Got boat back November 2024 Got had to be taken back for more repairs until March 2025 Got back March 2025 and had issue on lake Took back to lake April 2025 and boat sunk. Yamaha being very unprofessional about situation.

  Business Response

  Date: 05/22/2025

  Yamaha has reviewed the complaint filed by Mr. ******** regarding warranty concerns related to his 2024 275SD.
  We take all customer concerns seriously. In this case, when *********** reported a problem with their vessel, we offered to replace the 2024 model with a new 2025 model. An offer that has met our warranty obligations in regard to all expressly written warranties.
  The customer ultimately declined this resolution and chose instead to pursue reimbursement through their insurance provider. Based on this decision, we consider the matter resolved through the avenue the customer elected to take.
  As the matter was addressed and a reasonable solution was declined, Yamaha is unable to ****************** request at this time. We believe we acted appropriately and in good faith throughout the process.
  We appreciate the opportunity to provide clarification and are happy to answer any additional questions you may have.
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23311265
  
  I am rejecting this response because:
  I have email where this is not the case.

   

  i tried to take the boat. they made it impossible 

   

  they are not being honest 

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/22/2025

  To clarify, a replacement offer for a 2025 model was extended to Mr. ********************** ******** ultimately chose to pursue the matter through their insurance provider. Throughout the process, our team acted based on the information available and made every reasonable effort to facilitate a resolution.
  We stand by our actions and communications in this matter and remain committed to transparency and fairness.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yamaha doesn't hold up the warranty agreement had trouble with this outboard motor since I had it.I've had it in the shop multiple times and had to pay for it.I have many Documents on it I bought a brand new motor because I wanted to be safe on the river without a breakdown and I had to be towed twice with it. All I want is a reliable motor and I'm very tired of the run around give me my money back and I'll go somewhere who is more helpful than they are. I consider it to be a lemon. The repair place says they don't find anything wrong but yet I've had to return it many times, they kept it for 2 weeks and then tried it of course sitting on a shelf for that long it's going to start but take it out on the water and run it it won't work Thanks ****** ****

  Business Response

  Date: 03/11/2025

  We appreciate you taking the time to inform us of your concern regarding your F15SMHA. Please accept our sincere apologies for the issue you are experiencing with your outboard. For Yamaha to cover the repairs under warranty there must be a defected part presented to Yamaha. If the failure was a result of lack of proper maintenance or off-season storage, then unfortunately it would not be covered under warranty. The dealership will have to find a defective part and submit their findings to Yamaha. If you have any questions, please call Yamaha at **************. 

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23013159
  
  I am rejecting this response because:

  There was a defective part in the carburetor from the day I got it 

  I hadn't even got to use the motor from the beginning when I bought it.

  There was no fault by me. I want you to either fix it refund my money or replace it 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/14/2025

  Thank you so much for bringing your issue to our attention. For any items to be covered under warranty a dealer will have to find a defected part and submit it to Yamaha. Your dealer has looked at your motor and has not found a defect in the motor. Your F15SMHA will have to be brought to a dealer,and they will have to diagnosis the issue. If there is a defect the dealership will submit the documentation to Yamaha. If no defect is found, then the dealership will advise on direction. If you have any questions, please call Yamaha customer service at **************. 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23013159
  
  I am rejecting this response because:
  Here is a copy of the work that was done they might say it's nothing wrong but why did they make the repair and I had to pay for it I'm getting really tired of Yamaha saying it's not a good complaint I'm not made of money I work hard for what I have I live on the river and I fish all I want is Yamaha to stand up and take responsibility you would think being a responsible company would be important to you.

  Just fix it or replace it 

  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23013159
  
  I am rejecting this response because: 

  Here is a copy of the work that was done they might say it's nothing wrong but why did they make the repair and I had to pay for it I'm getting really tired of Yamaha saying it's not a good complaint I'm not made of money I work hard for what I have I live on the river and I fish all I want is Yamaha to stand up and take responsibility you would think being a responsible company would be important to you.

  Just fix it or replace it 

  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 03/18/2025

  Thank you for reaching back out. After speaking to the dealership and from the documents that you submitted there was no defect found on your F15SMHA. The first repair they hooked it to the dealerships fuel and used the dealerships fuel lines and motor started up fine and was run off and on for 30 minutes. They then charged you 119 dollars for one hour of time. The second time it was seen by the dealership they cleaned your carburetor and did not charge you. From their finding it was poor quality fuel and lack of maintenance. Unfortunately,poor quality fuel and lack of maintenance are items that are not covered under warranty. Until a defective part can be found there will be no warranty coverage. If you have any questions pleases call Yamaha at **************. 

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23013159
  
  I am rejecting this response because: There was no bad fuel and everything the repair was for a faulty carburetor and they didn't put a new one in they said they cleaned it, they sat on my motor for over 2 weeks and they didn't do the repair or service they said they did. I thought the repair shop was shady but there are only so many businesses to go to.

  I live on the river and know a lot of guides and they can vouch for my care of my equipment. I don't lie!

  I worked since I was 17 for the same place for 45 years and have a good reputation.

  I'm tired of you saying it's my fault it's your fault for a bad motor. 
  
  Sincerely,
  
  ****** FAUL 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Yamaha SX220 from *********************************** (*********) in February of 2023. We didn't use the boat until May of that year, but upon the first use, we noticed some wear on the bunks of the trailer, it didn't appear the boat was damaged. The next two launches, the wear on the bunks of the trailer increased, and damage to the boat started to show up. *********************************** worked with the trailer manufacturer (**********) to fix the damage at no cost toward the end of the boating season (great, no problem). The following year, on the same ramp, we saw the damage start to creep back in toward the end of the season, at the same time, we received a voluntary recall from Yamaha and Shorelandr, the damage and wear to the trailer and boat was consistent with the information on the recall notice, the notice even mentioning boat ramps that are more shallow (we're still following guidance for depth from both manufacturers). *********************************** have worked tirelessly to try and get help from Yamaha and Shorlandr, now I have to go through insurance, even though there's a known issue. To make things worse, because there's a known issue, my insurance company are dragging their feet too (don't blame them). I'm in contact with 5 other 22ft Yamaha boat owners, all seeing the same problems and damage in the exact location, and all getting the push-back from Yamaha and Shorlandr. To be left out to dry by two major marine manufacturers is diabolical, if I could hand my boat back without incurring damage to my credit report, I absolutely would. No support. No willingness to accept responsibility and partner with customers who put their trust in ********************** and Shorlandr.

  Business Response

  Date: 03/07/2025

  We appreciate you bringing our attention to the concerns you have regarding your 2023 SX220 Jet Boat. It is unfortunate that you experienced a failure with one of our products. Since this is a voluntary bunk replacement by ********** you and your dealer will have to work with the trailer manufacture to see about coverage. ********** has a separate warranty for their trailers. If you have any questions, please call Yamaha at **************. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23012485
  
  I am rejecting this response because: I put faith with Yamaha when buying this boat. I didn't buy it from Shorlandr (even though it's their issues that have caused the damage).

  Shorlandr have not been helpful, and instead of partnering and finding resolve, they're blaming me and saying that I'm not loading the boat in the trailer properly (not straight). The damage is equal on both sides, suggesting that the boat is, in fact, perfectly straight when loading. My insurance company have agreed to pay the damage (minus my $500 deductable), so the repair at least is going to get fixed.

  It is a real shame that customers like me are being left to deal with a known issue, alone. I now have seven other people in contact with me, all seeing the same damage in the same place. Some are getting help, some (like me) are not.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/11/2025

  Thank you for reaching back out. *********** is the trailer manufacture and warrants their product. If *********** have evaluated the damages as non-warranty, unfortunately there would be no assistance to be provided. 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I think I will need to report the trailer manufacturer instead of Yamaha Marine to help resolve.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my 2020 242x e series has the connext screen that has gone out. according to hundreds of other online yamaha customers this is an ongoing issue. dealers cant get the parts, online parts store sell them but are also out and cant get them. Dealers are tell us, yeah they are junk, sorry but no idea when they will be available. I see there are already class action lawsuits against Yamaha. I have not joined one yet, I just want the part to fix my boat so I can sell it as I will never own a Yamaha boat again. customer service at ********************** was rude and completely unhelpful.

  Business Response

  Date: 12/11/2024

  We appreciate you taking the time to inform us of your concern regarding your 2020 242XE. Please accept our sincere apologies for the issue you are experiencing with your display screen. Our team understands the importance of having a display that performs properly. Our customer service representative that you had spoken to on 11/19/2024 advised having an authorized Yamaha dealer look further into your problem. To receive a new screen, you must place an order with a dealer or online parts store. Once an order is place you can call Yamaha **************** at ************** and provide the order number and Yamaha can investigate the estimate time of arrival for you.    

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22669566
  
  I am rejecting this response because:

  I have taken it to a dealer. Im not satisfied he is correct with the diagnoses and when I contacted Yamaha **************** for help I was advised I could drive to another dealer ,2 hours away and get a second opinion. I go have a part on order and I called 4 Yamaha dealers who laughed saying they had all been waiting on parts to fix this issue. Some have been waiting two years for parts. Yamaha customer service today told me that there were none showing in ***** , ********** or the Georgia distribution center and could not give me any type of update. The online forums are full of folks just like me that are now organizing and contemplating a class action lawsuit as our boats are not usable due to Yamaha not supporting customer service needs. Since this is a special order part I was told by two other dealers they could also put one on order but I would have to pay up front. I ordered through *********. An online vendor who also shows no availability. Yamaha customer service said they couldnt help with that online order. Yet your response says I can order online. The local dealer wanted ***** *** map for the part. That would be **** **** Powersports. I now own a $70,000 garage decoration with only 27 hours on it. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 12/17/2024

  Thank you for reaching out. Yamaha Customer relations team has reached out to ***** **** to help try to solve customers issue. Customer is working with ******** ********************** and ********************** to further diagnosis the issue with this display.  If customer needs any more support please call Yamaha at **************. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22669566
  
  I am rejecting this response because: yes Yamaha has reached out to me and has shipped a used screen to ******** marine to troubleshoot the issue. ******** marine received the part today. We have yet to find out anything. Once the problem is diagnosed I will see what Yamaha is willing to do about this and the news they have on parts availability. As part of my complaint is they have no parts readily available nationwide to fix these issues. If I find out what the outcome is in the next few days I will update this response with the Bbb
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2021 yamaha ex deluxe waverunner in for warranty repair. The ****** had it for 10 weeks. They replaced the ride motor and seal, which is below the waterline thru hull.When I finally got it back I tried to take it out onto the water (intracoastal waterway). As soon as I backed it into the water it started taking on water into the engine bay. I sprayed the ride motor area from the outside with a hose when i got home and you can see it streaming in, inside the engine bay.I called yamaha warranty service about this on October 14th at 4:03pm. The lady I spoke with was rude and combative before the conversation even started. I explained my situation and that I'd like them to set up a proper timely repair at another ******, since I had to wait 10 weeks at the first ****** for a repair that takes 4-5 hours if you have the new part. She was again rude and argumentative and stated they could only tell me to go to another ******. Zero help rectifying the problem caused by poor assembly during manufacturing, by yamaha.I'd also like to add that I bought my waverunner new from this same ****** with the extended warranty. They tried to get me to pay $700+ to just fix the wires on the ride motor that were chaffed through. Even though I told them I wanted to submit it under warranty to yamaha multiple times. Why would I pay for it if it's under warranty, shady. They also left the band that holds the fuse box off, and my water cooling outlet on the left side was blocked up. Overall very poor workmanship and customer service. 10 weeks and i got back a sinking waverunner. I expected a lot more from yamaha, I thought they were a better company than that. I was looking to buy 2 four wheelers and a generator for some land I just bought. I won't be buying anything yamaha again as of now.

  Business Response

  Date: 11/15/2024

  Thank you for reaching out. I am sorry for your experience with your 2021 Yamaha EX Deluxe WaveRunner. Yamaha does not own the dealership and cannot schedule customers appointment. As per our warranty statements states, It is the customers responsibility to give notice to an authorized Yamaha WaveRunner watercraft dealer of any and all apparent defects within ten days after discovery, and make the machine available at that time for inspection and repairs at such dealers place of business. Your WaveRunner will have to be brought back to the dealership for the dealer to inspect the ********** for any manufacture defects. If you have any questions, please call Yamaha customer service at **************.

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22518481
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 11/15/2024

  Thank you for reaching out, ****. Your WaveRunner will have to be brought back to the dealership for the dealer to inspect the ********** for any manufacture ********** is the customers responsibility to make the dealer aware of any defect present per our warranty statement. Yamahas warranty statement can be found in the back of your owners manual. If you have any questions, please call Yamaha customer service at **************.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boat in 2019 with a new 2018 Yamaha 200HP outboard motor. In 2020 the motors trim function failed. It was repaired but the exact problem happened every year since. The problem happened for the 5th time this year. I had to buy an extended warranty just to have the motor get fixed every year for the same problem. If this isnt the definition of a lemon, what is? I would like to trade in this motor for full msrp towards a new motor or get a full refund and I will buy a Mercury motor.Yamaha **************** will not talk to me directly. They tell me to work with the dealer (************ Products in *******************). But **** can only repair what Yamaha allows.This motor has disrupted my summer boating 5 times. This is a defective motor beyond repair.

  Business Response

  Date: 10/25/2024

  Thank you for reaching out. We do apologies for your experience with our product. A representative will be reaching out to you to help resolve your issue. Thank you.  

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22446545
  
  I have temporarily rejected the response until there is a decision by Yamaha on the resolution. A representative has contacted me and will reach out again next week.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/31/2024

  Yamaha **************** Team is working directly with ****** ****** and Mads ******* to ensure the issue he is experiencing will be properly identified and resolved. 

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22446545
  
  I am rejecting this response because:
  A resolution has not been determined.  Yamaha is communicating with me directly.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to contact anyone who can assist in finding out what the heck is going on with my warranty claim for my 2022 Yamaha 190 FSH Sport. My boats touchscreen display stopped working while I was deployed to ******. My wife informed me that the screen went out approximately March of 2023 that the screen stopped working. Once I returned from my deployment, I took the boat in for service at the local dealership to make a warranty claim against the boat, approximately December 2023. My boat sat at the dealership from December 2023 June 2024. I brought my boat back home to sit due to the dealerships concerns on the boat being stored in their open dirt parking lot baking in the sun with no cover. The boat never got serviced nor repairs made. Currently I get text message notifications from the dealer stating they are waiting on the backordered warranty covered parts and have no get-well date in sight. I am at a loss all around with no light at the end of the tunnel. At this point I just want to give the boat back to Yamaha and call it a loss, I need someone to explain and assist in getting this resolved. I have been paying monthly for a brand-new boat I cannot utilize at all due to the electronic systems not working all caused by what the dealerships says Yamaha knew was a problem from manufacturing. Please can anyone help it's been over 1 and a half years since this boat stopped working and I have no date on when Yamaha will fix this.Account Information Name: ****** ******* ***** ***** ******** ***** Account Number: ********** Model: FSH Sport Year: 2022 VIN: US-YAMC0082L122 Dealership Information Address: ************************************************* Number: ************ POC: **** *********

  Business Response

  Date: 09/19/2024

  We appreciate you taking the time to inform us of your concern regarding your 2020 190 FSH Sport. Please accept our sincere apologies for the issue you are experiencing with your display screen. Our team understands the importance of having a display that performs properly. The ****** who manufactures these display is getting the material to start productions on these displays. A representative will be reaching out to provide more details. Thank you. 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22287172
  
  I am rejecting this response because:

  The response from the company remains the same. Pending parts and maybe they will be at the dealership by November 2024. What about the year and a half I paid for a boat that could not be used? If this was a purchase you made as a consumer you would want youre money back with full refund. Pending results in November 2024.

  my boat has been deadline since March of 2023. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/23/2024

  We would like to extend our sincere apologies for any inconvenience you may have encountered during the course of our process, and we regret to hear that you are very disappointed in the services provided by our organization.  We understand that the display has been down for a year and a half. AS of right now the vendor has started production of these displays. A representative will be reaching out to you to provided further information on this situation. In the future should you have any questions or concerns, please contact our ***************************** at **************. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the owner of a 2019 Yamaha SX195 jet boat. In April of 2024 the electronic Display Unit, which displays and controls the functions of the boat, failed and the boat not useable. I've ordered and pre-paid for a replacement Display Unit from a Yamaha boat dealer, but the part is unavailable, back ordered and there is no information from Yamaha on when it will be available. I've personally called Yamaha customer service and they said they have no I idea when the part will be available it maybe 6-months, or 6-years and there is nothing that Yamaha can do about it. They did not seem to care. So, I currently have a realively new boat, in pristine condition that I don't know if my family and I will ever be able to use again, or even sell.

  Business Response

  Date: 08/05/2024

  Hello, ************** - 

  Thank you for reaching out and I apologize for your experience. 

  You have submitted your complaint to Yamaha Corporation or America but I believe you may need to reach out to Yamaha Motors. Their customer service number is **************.

  Thank you, 

  *****************

  Yamaha Customer Support

  Customer Answer

  Date: 08/08/2024

  Please take the time to read my complaint.  I have already contacted Yamaha customer service and they said that they do not know when the part will be avaialble and there is nothing they can do about it.

  The BBB may have forwarded this complaint to the wrong Yamaha department, but this still does not resolve my complaint.

  I have an unusable $36,000 Yamaha boat sitting in my garage!  I have been unable to use my boat all summer long and the season will be ending soon.

  How /where can I get this critcal Yamaha DISPLAY UNIT (Part # F4C-U8K12-00-00) for my boat, so that I can use my boat again?

  Yamaha customer service does not seem to care.

  Business Response

  Date: 09/13/2024

  We appreciate you taking the time to inform us of your concern regarding your 2019 SX195. Please accept our sincere apologies for the issue you are experiencing with your display screen. Our team understands the importance of having a display that performs properly. The Vendor who manufactures these display is getting the material to start productions on these displays. A representative will be reaching out to gather more information and provide more details. Thank you for your patience and understanding.  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called JP at Yamaha Marine **************** today and words simply cant describe how terrible Yamaha treats loyal customers. As a customer who owns multiple ********************** watercraft its insulting to see how this company does business. I called in knowing that my 2020 FX Limited SVHO was out of warranty but I was calling regarding a failure of a VERY WELL KNOWN issue. Yamaha knows the touch screens on these screens are pretty much guaranteed to fail. Its not a matter of if but when. This garage kept unit has failed with just 70 hours on it and there are a lot of functions you cant access without the touch screen. As a loyal customer I thought id see if ********************** would step up and at least offer some assistance with this issue but instead I got JP and ** felt that I wasn't worth his time. He informed me my ski was out of warranty and he didn't care about how well documented these failures were and that there was nothing for us to discuss. I asked to speak with a manager based on how he was treating me and he said there was no need and he said we are done here and hung up on me!! If the calls are recorded you can clearly review it and see i was never rude or anything. I was simply asking for some assistance on a failed screen that Yamaha knows they are having issues with. I advise any customer considering this brand to strongly consider the service you may receive after the sale because apparently they train the employees its ok to just hang up on customers. Its very sad they will take customers hard earned money and not stand behind products they know clearly have a design flaw.

  Business Response

  Date: 07/31/2024

  Dear *******************,
  Thank you for bringing this issue to our attention. We sincerely apologize for the unprofessional behavior you experienced.
  We are taking your complaint seriously and will investigate this matter. The Customer Relation Supervisor will be reaching out to you to review your situation.
  We are committed to resolving this matter promptly and appreciate your patience.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a yamaha 195s brand new a couple of months later it was in the shop because the connext stop working. I was unable to use it and had to wait for months to get a replacement. Then again the replacement connext stop working and I again had to wait for months for a replacement . I call Yamaha support and they are all nice . But they can not get me the replacement part in a timely matter .I always have to wait which means I am paying for a boat I do not use . I also paid for the extended warranty which it is covered under . I had to have a transducer replaced. I also had to have the back radio replaced twice because the fiberglass was to big for the radio so they had to go back and add fiberglass so the radio will fit and will not leak because the hole was to big. The first time we paid because the repair shop said it was not covered under our warranty when it happen a couple of months later my husband looked at it and took pictures because it happen again. We contacted the repair shop manager which was very nice and showed him the pictures . That is when he said it was a manufacture defect and it will be covered under extended warranty . Now we never got the money back from the first time we paid .Now again for the 3rd time I have an issue with the connext again .I am being told by the repair shop no lead time and when I call Yamaha customer service again i was told issues with vendor that makes it and no time frame. I do not feel safe driving this boat and my extended warranty ends in 2025. I am upset we never got our money back after they seen it was not caused by us. The extended warranty does not work if you cant get me parts in a timely time frame .So this mean I will get the connext when my extended warranty ends and then if i have an issues a 4th time what happens then . I am paying for a boat that has been in the repair shop so many times with so many issues . This is all documented .

  Business Response

  Date: 08/05/2024

  We appreciate you taking the time to inform us of your concern regarding your 2020 195S. Please accept our sincere apologies for the issue you are experiencing with your display screen.Our team understands the importance of having a display that performs properly.We have shipped out a new display screen to Rockstar Powersports St. ****. Please reach out to the dealership for a tracking number. Thank you for your patience and understanding. 

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22015356
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/06/2024

  Thank you for your patience. Yamaha has shipped out a new display screen to Rockstar Powersports St. ****. Please reach out to the dealership for a tracking number. If you have any other concerns, please call Yamaha at **************. Thank you. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22015356
  
  I am rejecting this response because:
  I have still not received a replacement .I was told it shipped but no eta or tracking number . I called ***** and waiting to hear back from him. Also called the dealer and they said they still have not received that part and will need to inspect it when it arrives to make sure its the correct part. Until I have the part on my boat and check to see if it works once I am on the water I want to keep this complaint open please .The issues is still not resolved . Thank you 
  Sincerely,
  
  *******************

  Business Response

  Date: 06/11/2025

  According to the tracking information provided by the carrier, the display was delivered on Tuesday, August 6, 2024, at 4:18 p.m. to Rockstar Powersports St. ****. If you still cannot locate your display, please contact our customer support team immediately at **************. We are committed to working with you, and we can open an investigation with our shipping partner to track down your delivery and resolve any discrepancies.