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Business Profile

Auto Repairs

JDM Auto Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-15-2023, the amount is $3449.41. They did not provide honest customer service. The dispute is they did not refund $3449.41 back to the insurance company Liberty Mutual and now I am being sued for that amount by Liberty Mutual in the amount of $3449.41. I have tried reaching out to them and no one answers the phone nor the door. I feel I have been scam and lied to by this repair shop and owners and employees.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my car to JDM on June 15, 2023 On July 19, 2023the owner *********************************** said he had to put in for a supplemental with my insurance company for a part that was broken when I asked **** one if the workers why is this just being found I was told cause they just took my car apart 3 days ago. I expressed to him that I needed my car because I was promised my car would be done before the 4th of July as I was paying for a rental out of pocket which ******** contributed $200 towards a rental and I told him I was leaving to go out of town on the 28 if July and ***** would not let me extend the rental any further. On July 28, 2023 I went to pick up my car and not only was my car not finished he had patched up my old bumper when my insurance company quoted me for a new bumper we agreed when I got back from my trip he would put a new bumper on and paint my car. I called when I got back from my trip he said he could not get my car in as they was trying to finish his employee **** car I have called several time to get my car finished since my insurance company has paid him up front for the part and labor and I have not received that. I called several times last week and said my new bumper still has not came in which is unbelievable because if he ordered it on July ***************************************************************** I have called several times this week still trying to get my car finished no answer nor have my calls been returned. I called today and I was told by someone that the bumper just arrived.

JDM Auto Group LLC is NOT a BBB Accredited Business.

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