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Business Profile

Barber Equipment

BarberNation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Barber Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an air mister and turbo jet combo from this company in December of 2023. They finally sent the items, in March, but once I tried to retrieve from post office, they said the address was incomplete and they returned to sender. I dont know how they got my address wrong because I gave it to them when I gave them my credit card information. They took the money, $150.00, in December of 2023, but marked an incorrect address on the item, to get a , Return to Sender label. Ive been trying to speak with someone for about 4 months now. Either say , mailbox full or keep ringing. Please help. **** showed that the item#****************************, was returned to sender.

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Turbo Air Jet Duster has unfortunately stopped working suddenly. I have emailed and filed a claim for the product to be repaired under warranty. It has been months and I still have not gotten a response. The website is down and cannot get a response from their Instagram page or email. This is very frustrating. If production has stopped and this cannot be repaired I would like a full refund.

  • Initial Complaint

    Date:05/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an air duster from this company last year Oct which took over two months to receive. It had a one year warranty and stopped working and no one will respond to me, no phone number works, no messaging works either. Totally bad business practices and faulty warranty guarantee.

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $474.99 travel chair set and never recieved it. The company said they were on back order then quit responding to my calls and emails but kept my money! THIS HAPPENED IN FEBRUARY it is now MAY!!!

  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date December 2023.see email response:Date: 3/17/24 Hi there,Its about 2 months and I still have no received my order. I wanted to know what is the current status? If it has not shipped yet. I would like a refund Please advise Thank you response:3/18/24 Hello *****,Ok. I see the order hasn't shipped because we discovered we are having issues with mini mister leaking. So until we get the new versions, all those orders have been placed on hold. Did you still want us to ship the order?My Response:When will this issue be resolved? what is the ETA?Rep:Hello *****,We are working on minimizing our processing times, however I cannot provide an estimate at this moment.Regards,****** **************** at ********************** ME:to ********************** please proceed with a refund thank you Them:3/19 Hello *****,I have requested cancellation and refund for your order. You will get an automated email when it has been processed. Thank you for being patient.Regards,****** **************** at ********************** Me: 3/22/24:Hi ******, Its been a few days, I have not seen any automated email for the refund. Would you happen to have any other update on this issue?Please advise.Them: 3/22/24 Hello *****,We apologize for the inconvenience caused by the delay in refund processing. Due to recent system upgrades and enhancements, we are experiencing delays in processing refund requests. Our team is actively addressing this issue and working to streamline the process. We appreciate your understanding and assure you that your refund will be processed as soon as possible.Regards,****** **************** at **********************

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    Your order has been cancelled and fully refunded. The refund should have been processed by now, as it was made March 26. We apologize for the inconvenience, we had some issues with our system.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15 I made an order for a clipper set with a turbo jet blower. Oder #***** the purchase was $495.53. I began reaching out, first through contact number that told me they were to understaffed to answer calls and to email. So I began emailing on Dec 29 asking for updates. Was told that the products were being upgraded and that it would be 3 weeks before shipment. I then emailed on Jan 18th and was told the same thing again. Next email I sent was on Feb 8, and the last one sent on March 6th ( which I still have not receive email back from them on). I also had another employee make a purchase for the same product they declared was what was taking so long. She made order on Dec ****************************** middle of February. I have asked multiple times for refund and just get the run around.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    Your order was fully refunded on March 26. We apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.


    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.


    Thank you for your patience and understanding, your refund should be in your account in 3 to 5 business days. 


    Regards, 
    ******
    Customer Service at **********************



  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order an expensive clipper set in December of 2023. It is now March of 2024. I have not received my order, nor can I get anyone to answer the phone or Email. Now their website doesn't even work.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    The order that you are referring to, was not under your name, but we found it since we spoke to you about it previously. It was, however, refunded on March 26. We apologize for the inconvenience, the refund was automatically allocated to the original form of purchase. Please get in touch with the person that made the original purchase. 

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested a refund and order cancellation and I keep getting the run around. When I call the number listed no one answers and all Ive gotten is an AI response from a chat. All I want is my order cancelled and they still havent cancelled it.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    I apologize for the experience you had with us. We initiated the refund process and cannot issue the refund twice. After 35 days, please contact your bank to receive the refund. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the product I ordered. It hasnt even been shipped after almost 3 months. When I try to put in a claim, it does not let me and there is no way to contact the company. The website address also says the server isnt working.

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already cancelled and refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.

    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.

    Thank you for your patience and understanding.

    Regards, 
    ******
    Customer Service at **********************

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the turbo jet air duster on 2/13/24, it is now 3/14/24 and I have yet to receive my product. The barbernation website states shipping takes 3-5 business days and evidently this is not true. I paid for a product that I havent received. I have attempted contacting the company and ONE time they said the shipping is delayed due to an UPGRADE on the product and that I would receive a separate email with tracking info. I have yet to receive ANYTHING. In the last 7 days, I have send them an email TWICE inquiring about my purchase and they have yet to respond. At this point, I DEMAND a refund of the total cost. I EXPECT to hear something within 24 *********** be SURE to spread the word about this unprofessional, unreliable company

    Business Response

    Date: 04/09/2024

    Hello Dear Customer, 

    We have already refunded your order. It was done March 26. I apologize for the experience you had with us. Unfortunately, our team encountered unforeseen challenges that led us to make some difficult decisions. Your trust means a lot to us, and we understand the frustration this situation may have caused.


    We genuinely appreciate your understanding during this time, and we hope you can give us another chance in the future. Please know that we're actively working to prevent such issues from occurring again.


    Thank you for your patience and understanding, your refund should be in your account in 3 to 5 business days. 


    Regards, 
    ******
    Customer Service at **********************



BarberNation is NOT a BBB Accredited Business.

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