Business Profile

Contact Lenses

America's Best Contacts & Eyeglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Complaints

This profile includes complaints for America's Best Contacts & Eyeglasses's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

479 total complaints in the last 3 years.
172 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was by doctor on 1/16 that my contact will be in 5-7 business days
Business Response
Date: 02/08/2023
Dear Customer Relations Representative,

*************** to the BBB complaint# ******** filed by *************************. It has been explained to **************** that our turnaround time is between 7 to 10 days for her trial lenses to come back. Our system shows that the trials are back and re ready for pickup. We do apologize her needs were not met. We are greatly disappointed to know that some of our customer's expectations are not met. We strive to provide all of our customers with excellent customer service and we work toward this goal daily. If I can be of further assistance,please feel free to contact me.

Sincerely,

Dinika
Customer Care
Initial Complaint
Date:01/30/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to have a replacement lens, because I had cataract surgery. I went where I got my original glasses at "Americas Best" in ************, ****. After about 6 months the coating started coming off. It was clearly a manufacturer defect. I have tried to deal with the store and the manager seems to be off every day of the week. I have never been able to speak with him. They offered me half price off, but I am living on a fixed income and can't afford it. I called the corporate office and was told they had to speak to the store manager. They promised to call back the next day. It's been over a week and I have not heard anything. It seems they just want me to go away. I feel they should replace it for free. They say I had to purchase a warranty to get it replaced. I have worn glasses my whole life and never had any problems. This business is very bad and unprofessional.
Business Response
Date: 02/01/2023
Dear Customer Relations Representative,
In response to the complaint, regarding the patient, ***************************, we apologize for any inconvenience this may have caused. Unfortunately at this time, we are unable to offer a free replacement due to the time frame that has passed since the initial purchase made on May 10, 2022, and no warranty was purchased at the time. We will obey the policy that we have in place and for the inconvenience offer the patient with 50% discount on a new replacement. Our policy states that you have 30 days from the date of purchase to return any item for any reason. It also includes an exchange. The patient refused the 50% discount offer and therefore did not get a replacement pair of glasses.
Sincerely,
Usha,
Customer care,

Customer Answer
Date: 02/02/2023

Complaint: 18950154

I am rejecting this response because: This is a MANUFACTURER DEFECT!! The manufacturer should be covering the cost, whether or not with a warranty

Sincerely,

*************************
Initial Complaint
Date:01/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The wrong amount of refund was given and the refund should be $80 not $20. I returned the glasses and this is unacceptable. I called the corporate and they repeated the same broken jargon. I need this immediately refunded to me and they were doing things wrong and they don't believe me they claim they need a doctor's note to give me the money back this is unacceptable never seen something so unprofessional in my life.
Business Response
Date: 01/26/2023
To whom it may concern,
The customer was given a refund for the glasses but not the exam. I advised that he did receive services rendered by our doctor and that is the reason he was not refunded. I then asked him to provide a copy of a new prescription showing that ours is incorrect and we will gladly refund. He asked if he was speaking with the corporate office to which I advised yes and that our policy states that we can not refund doctor services without proving it is incorrect. The customer then disconnected the call before I could continue.
*************************
Customer Care
Customer Answer
Date: 01/26/2023

Complaint: 18897056

I am rejecting this response because:
I was told that I need to provide someone else's doctors note to get a refund and they claim they were the team lead. This is unacceptable.
I would like someone else higher up to review this as someone that takes phone calls should not be handling BBB complaints.

Sincerely,

************************
Business Response
Date: 01/31/2023
The customer was advised that if would like a refund for the exam he would need to send in a new prescription from another doctor showing that our prescription was incorrect. I advised the he did receive services rendered by our doctor and that is the reason he was not refunded. I then asked him to provide a copy of a prescription showing that ours is incorrect and we will gladly refund he asked if he was speaking with the corporate office, I advised yes and that this is a policy that we can not refund doctor services without proving it is incorrect. He then disconnected the call. The customer was given the option and he disconnected the call when asked to provide new prescription. This is the only option to receive a refund based on our policy.
Customer Answer
Date: 01/31/2023

Complaint: 18897056

I am rejecting this response because:

Sincerely,

************************
Customer Answer
Date: 02/03/2023
The frame also does not fit like the display model and no matter what they did to adjust it, it always sat on my face sideways, besides slanting my vision towards the bottom, which even the associate in person agreed. I am rejecting it because of all these issues.
Business Response
Date: 02/08/2023
To whom it may concern,
I do apologize for the poor customer service that you have received. We do value you as a customer and you deserve the best service that we have to offer. The unprofessional manner of our employees will not be tolerated, and a full investigation will be conducted. The appropriate disciplinary action will be taken. I would like to thank you for bringing this matter to our attention.Your complaint has been documented. Once again, please accept my apology for your experience. The 2 for $79.95 offer is our starting price and includes Single Vision basic plastic lenses, full-rimmed frames from our $69.95 price selection, and a free eyeglass exam only with the 2 pairs of eyeglasses, the prescription is included with the offer. We do understand that your glasses order had not worked for you which we sincerely apologize for this why we refunded the eyeglasses at $20.95. Due to the fact that the glasses have been refunded,the exam is no longer free as it is not included in a promotion at this time.The eyeglasses exam is $59.00 and is a regular service fee for the doctor.
If it turns out that the prescription itself is wrong, we can schedule you to see our doctor for a retest, or if you were to bring in the new prescription from the ophthalmologist to the store location and allow the store manager to compare the prescriptions, if they determine the prescription, we provided is different from the new one, then we can provide a refund. I appreciate you taking the time to inform me of your experience. If you have any questions or concerns, please feel free to contact me.
Thank You
******
Customer Care
Customer Answer
Date: 02/08/2023

Complaint: 18897056

I am rejecting this response because: the frames were also bad and they kept moving and did not fit me like as the display model did correctly and I appreciate you stepping up to the plate to fix this but I am also requesting the money be fully refunded due to the frames also being bad.

Sincerely,

************************
Business Response
Date: 02/08/2023
To whom it may concern,
As the patient has already received a refund for the product. The $59.00 is the exam free that is paid to the doctor. We do not refund for services rendered by our doctors. If it turns out that the prescription itself is wrong, we can schedule you to see our doctor for a retest, or if you were to bring in the new prescription from the ophthalmologist to the store location and allow the store manager to compare the prescriptions, if they determine the prescription, we provided is different from the new one, then we can provide a refund. Please be reminded that the prescription would need to be presented within 45 days of the original exam date. I appreciate you taking the time to inform me of your experience. If you have any questions or concerns, please feel free to contact me.
Thank You
***********;
Customer Care
Customer Answer
Date: 02/08/2023

Complaint: 18897056

I am rejecting this response because: they are doing nothing to remediate the issue

Sincerely,

************************
Initial Complaint
Date:01/24/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 24, 2023 My wife made an appointment with Americas Best Store #****, store in ******************************************. The appointment went well and she ordered glasses and was happy with the results. In October of 2022 my wife had an operation to reconstruct her eye tear ducts and for more than a month she was unable to wear contacts. The surgery went well and she was able to order contacts again after a period of convalescing. We spend the winter in ******* and decided to make an appointment with Americas best in ************ **. After arriving at the store we were told the appointment was canceled because the doctor was unavailable. It was unprofessional that they did not contact us to tell us the appointment was cancelled but we live in a new world like that. We made another appointment for December 18th 2022. We attended the appointment and the exam was performed. However, my wife was told that they did not have a trial pair of contacts in stock and they would order them. The trial pair contacts took several weeks to arrive. When the contacts arrived they were the wrong strength. Why they were wrong we and they have no idea. We had to schedule another appointment with the doctor in ************ to resolve the issue. The appointment was set for January 24th 2023. When we arrived at the Americas Best store #**** the doctor was not there again and we were told that we would have to make another appointment. Naturally we were upset; but again there was nothing we could do. We decided to call another Americas Best Store #**** in *********** ******* and were told that they had an appointment open in March 2023. We explained the situation and were told that there was nothing they could do. We were also told by *****, who claimed to be the manager that we would have to pay for a second eye exam if we made an appointment with them even though we paid Americas Best to become a so called club members and were entitled to free eye exams. Now after two and half months my wife does not have the ability to drive because of Americas Best people not providing the service we paid for. *****, the so called manager of the store in Orange ** was rude and displayed very poor management skills. It would be very hard for us not to tell anyone about this incident. We are aware we will not be able to gain anything by filing a complaint with the corporate office, but we hope we can help others to avoid this company called Americas best. We have placed a call to the corporate care center of Americas best and are hopeful that the issue will be handled. We realize it is hard to keep help so we understand that companies are scrapping the bottom to hire managers and supervisors as well as day to day workers. Please avoid this Americas ************* If they are the best we are in serious ************************************
Business Response
Date: 01/30/2023
Dear ************:

In response to the Better Business Bureau complaint filed by *********************; complaint # ********, we regret any service issue ********************* has incurred. We have addressed his complaint with management and we apologize for the services.

The store manager spoke with ********************* husband and a follow up appointment was made for her on February 1st at 3:10 pm.

We do apologize for any service issues and we hope to see ********************* on the day of her appointment so we can get this matter taking care. If he has any further questions she is welcome to contact ************* at: **************.

Thank you for your time and mediation.

******
*************
******************** Best ********************** & ********************
Customer Answer
Date: 01/30/2023
We have scheduled an appointment and we will follow up with you after the appointment. This in no way solves the issue of cost and time on our part. If it is necessary to have an intervention by BBB, that speaks for itself. We will keep you informed. The appointment is scheduled for February 1st 2023.
Business Response
Date: 02/08/2023
Dear ************:

In response to the Better Business Bureau complaint filed by *********************; complaint # ********, we regret any service issue ********************* has incurred. We have addressed his complaint with management and we apologize for the services.

The store manager spoke with ************************************ husband **** on 01/312023 and advise him that he can go to any of our locations in any city or state to get this matter taking care of, since they are moving up North. Customer is in the ************* which will cover any exams that are needed for 3 years. The manager also documented this information under *************** file so she will not have any issues with this matter.

We do apologize for any service issues and we hope to get this matter taking care for ********************* .If he has any further questions she is welcome to contact ************* at: **************.

Thank you for your time and mediation.

******
*************
Americas Best Contacts & Eyeglasses
Customer Answer
Date: 02/08/2023

Complaint: 18892374

I am rejecting this response because:
The last response from the manager was to create an appointment nearby to complete the service. The day before we the appointment it was canceled yet again. The appointments were canceled 4 times. I'm not going to let it go. We want a refund. The cost of going from store to store. **********, ************, and *********** ******* expecting resolution and having to start over again. No I won't give up. We paid for something we didn't get and now they want ** to go to another state. We aren't moving, we own two ********* in ** and one in **.

Sincerely,

*********************
Business Response
Date: 02/13/2023
*************************

Additional comments
02/08/2023 09:05:55 AM
Dear ************:

In response to the Better Business Bureau complaint filed by *********************; complaint # ********, we regret any service issue ********************* has incurred. We have addressed his complaint with management and we apologize for the services.

A complete refund was *** on 02/10/2023 in the amount of $109.00 back to the master card that was used.

We do apologize for any service issues and we hope to get this matter taking care for ********************* .If he has any further questions she is welcome to contact ************* at: **************.

Thank you for your time and mediation.

******
*************
******************** Best ********************** & ********************
Customer Answer
Date: 02/20/2023

Complaint: 18892374

I am rejecting this response because:
As of this date, February 20th 2023 the credit has not been applied to my credit card. This company needs to be listed as having poor and possibly dishonest business practices.

Sincerely,

*********************
Initial Complaint
Date:01/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or around 11/4/2022, I made an appointment for glasses, I picked them up around 11/15/2022, and they weren't correct. They were sent out for repair. 12/8/2022, I was told that they were lost and it'll be another 6 weeks. 1/5/2023, I went to get them and they were the same, and the ear handles broke. They were ABRASIVE and extremely RUDE. I would like a refund, and a monetary compensation for emotional distress.
Business Response
Date: 01/27/2023
Dear Customer Relations Representative,

Our records show the patient canceled the 11/01/2022, 2:00 pm appointment and rescheduled for 11/30/2022 at 3:00 PM, canceled, rescheduled for 12/07/2022 at 3:00 PM, canceled, rescheduled for 12/08/2022 at 3:00 PM. On 12/08/2022 the patient completed the comprehensive eye exam and selected frames and a lens type. Order ********************************** shipment and reordered on 01/02/2023, the Eye-Glass Manager reviewed that order and placed adjusted order ***** which was dispensed on 01/11/2023 patient indicated she could not see clearly, declined the offer for a re-exam. Order ***** was dispensed on 01/24/2023, the patient declined proper fitting and adjustment. Order ***** was dispensed on 01/26/2023, the patient declined proper fitting and adjustment.
We have apologized for the product delay, and we have offered to re-exam. In addition, we provided the patient with a complete pair of complimentary glasses as the original lost shipment caused the extreme delay. If the patient is not pleased she may elect to return all products and we will immediately alert the patient's insurance provider that the product has been returned. Our records show no out-of-pocket expense was paid by the patient as a result no direct refund to the patient would be due should the patient elect to return the products.
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Americas best for new glasses.I ordered two pairs , one for distance and sun glasses. About 4 months after I picked them up the arm on the distance glasses broke off. I went back to have them fixed. He told me there was no warranty so I would have to buy a brand new pair. He took my old frames from me went over to the display , found my frames. Mind you thats disgusting because those are the ones everybody tries on. He takes the lens out of my old frames and installs them in the display frame. Tells me I owed $197! I paid it because I needed my glasses. I call ray ban and the tell me all there frames are guaranteed for two years! They said just return the frames and lenses back to them to repair. My problem is Americas best took my old frames from me. Americas best told me they would only reimburse me the $197 if I returned the frames which leaves me at square one with no glasses that I need to see. Being they did not tell me *** ban will fix them I want to keep the glasses and have them reimburse me the $197, Thank you, *************************
Business Response
Date: 01/25/2023
Dear Customer Relations Representative,

This letter is in response to the complaint filed by *********************** Complaint #********. We are disappointed to hear that ***************** temple broke on his glasses. I have shared ***************** complaint with the General Manager of our **********, ** vision center, ******. ****** is going to reorder a brand-new ******* frame for ***************, and give him a call when it arrives to the vision center. We apologize that a brand-new frame was not ordered at the time of purchase. Unfortunately, the only way to provide a refund for the frames purchased would be to return those frames to the store. Once again, we truly apologize, please accept my apology and feel free to contact me should you need further assistance.
Thank you,
Sharday
Customer Care
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hello.i am writing to complain about this company do to the company advertises on television internet and other places that you can go there and get 2 pair of glasses and a free eye exam for $79.00.once there you wind up being charged prices in the hundreds.i have family that went there and wound up paying ******.now if im right this is false advertising.i have read all the fine print on their internet ads and it does not say anything about extra charges.i was going to go there for glasses and exam but i can not afford to pay hundreds for this.please contact them so they can stop misrepresenting their selves.
Business Response
Date: 01/23/2023
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by *******************; complaint # ********, we regret any pricing misunderstandings ************** may have experienced when her visited our vision centers.Unfortunately, we were not able to locate any purchases made by ************** so that we may clarify the difference in the costs however, we do want to take time to apologize and to explain our most advertised 2 pair for $79.95 eyeglass offer to the customer. The customer may also visit our website for additional pricing information at: ******************************************************************

Our eyeglass exam are $59 and the retinal imagining is $20. The contact lens exam are $99. We do in fact advertise a free eyeglass exam if you purchase any 2 pair of eyeglasses from our Americas Best Contacts and Eyeglasses vision centers.

Our eyeglass offers start with the 2 pair of eyeglasses for $79.95 advertised offer. The 2 pair for $79.95 offer consists of single vision basic plastic lenses and $69.95 priced frames only. Any bifocals, transitions, any lens upgrades, anti-reflective coating, blue light lenses, etc. are of course available at an additional cost. A doctor or optician assisting the customer will suggest what is ideal for the customer's prescription, however it is up to the customer to decide what they want to purchase for their eyewear needs.

If the customer would like to purchase the 2 pair for $79 eyeglass offer and is having any issue purchasing this offer at any of our vision centers, he is welcome to contact ************* for further assistance. We hope to see ************** in our vision center soon.

Thank you for your time and mediation.

Violet
*************
******************** Best ********************** & ********************
**************
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was advised that my new prescription would not require a high index lens. When my glasses (2) were received the lenses were unacceptably thick. One pair was sent back and had the lenses adjusted to high index with the other features I paid for. I was told that when they came in I could leave the other pair to be adjusted as well. I just received the first adjusted pair and am now being told the other pair will NOT be adjusted. This is unacceptable since the error was theirs, advising me to go with an inappropriate lens configuration. Now I have a pair of glasses I paid for that I cannot wear because the weight of the lens causes headaches, ear pain and extreme discomfort to my nose. Satisfaction is definitely NOT guaranteed!
Business Response
Date: 01/23/2023
Dear Customer Relations Department:

In response to the Better Business Bureau complaint filed by ***********************;complaint ID ********, we sincerely do regret any lack of service or any product issues **************** has encountered when she visited our *******, ** vision center.

Our records indicate that *************** purchased 2 pair of eyeglasses on 12/21/2022. The lenses she purchased were plastic single vision blue light lenses with Premium anti-reflective coating, as well as 2 frames (a *********************** frame and a Legacy Lane frame. At the customers request, we then remade one pair of lenses with upgraded polycarbonate lenses (valued at an extra $40 in addition to her initial $319.55 cost).

We have addressed ****************** concerns with the store manager. The manager has contacted **************** and discussed her concerns with her. At this time, as a second courtesy to ****************, we are also upgrading her 2nd set of lenses to the hi-index thinner lenses, at no extra cost to the her. We appreciate ******************** business and feedback and we hope her next visit will be a positive one. If **************** should have any further questions or concerns, she is welcome to contact ************* at: **************. We do thank her for her time and patronage.

Thank you for your time and mediation.

Violet
*************
******************** Best ********************** & ********************
Customer Answer
Date: 01/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

***********************************************
Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please explain to me how one location will take kids but my kids were denied at another location? When I called I was referred to a different location that accepts my sons insurance but that location said they don't take 5 and 7 year olds. After asking to speak I was told "they definitely could probably take the 7 year old but definitely not the 5 year old." Why did you originally deny both children then? Even the receptionist had no idea of this age restriction, she scheduled me and sent me appointment reminder text messages. So what is accurate, do you see children? Why isn't it consistent with all locations? I feel like children just aren't wanted at Abington, discrimination!!!
Business Response
Date: 01/17/2023
Dear Customer Relations Representative:

In response to the Better Business Bureau complaint filed by ***********************;complaint # ********, we regret any lack of information the customer has encountered when she scheduled her childrens appointments with the Abington, ** store. While as a company we do offer eye exams to children, it is at the doctor's discretion what the minimum age is. In general for our *** the minimum age for a child to be examined is 6-7 years old. The doctor/s at our Abington, ** vision center see children 7 years old and up only. We apologize for any inconvenience caused to the customer and will resolve any oversights.

We do value ******************** business and feedback. If ****************** has any further questions she is welcome to contact our ************************ at: **************.

Thank you for your time and mediation.

Violet
Customer Care
******************** Best ********************** & ********************
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They don't know how to fix my eyes right. They keep giving me the wrong ones. They haven't given me my contacts. I'm blind.
Business Response
Date: 01/11/2023
Dear Customer Relations Representative
In response to the BBB complaint filed by *****************; BBB complaint ID ********, pls know that we were not able to locate this customer in our customer database. We have contacted ********** via telephone to ask what vision center she went to and she stated that she did not file this complaint and she that has never patronized any of our vision centers.

Thank you.

Customer Care
******************** Best ********************** and ********************
**************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

America's Best Contacts & Eyeglasses is NOT a BBB Accredited Business.