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Business Profile

Dentist

Right Touch Dental, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appointment with Right Touch Dental, *************************, who is In-network with my dental insurance (United Concordia) for February 1, 2023 at 10:30 am for a cleaning and a filling. Upon arriving for my appointment, I completed required paperwork and provided my driver's license and ********************** insurance card. I received the cleaning, but not the filling. My bank card was charged $100.00, although my insurance covers 100% for 2 cleanings per year. A treatment plan was discussed to provide other dental services once insurance preauthorization was submitted. I called the dental office a few days later to inquire when the work would begin and was informed that the dental office was out of my insurance network. My insurance company confirmed the dental office was within my network and made several calls to the dental office to confirm this, but was sent to voicemail each time. Messages were left by me and the insurance company, but none of our calls were returned. I was charged $100 for a service that is covered by my insurance and no further plans have made to provide dental services I need or requested.

Right Touch Dental, LLC is NOT a BBB Accredited Business.

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