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Business Profile

Retail Florist

The Flower Cottage & Gifts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every year I celebrate my Late Mom on Valentines Day as she passed the day after, I always get Roses in Memory of her, I ordered from this place and Did not get what I paid for.. they advertised one thing on there website and delivered something totally different from what I paid for.. the roses I got look like just an ordinary dozen of roses that someone would order any other day.. spent over $200 and didnt get what I asked for, if they had any common sense at all and they dont!! They would make sure that they would have enough product that they advertise, common sense have more than enough for Valentines Day which is one of there busiest days of there year and they advertise and they dont have enough product.. thats just wrong!! Shouldnt be over charging a customers for something they ordered and DID NOT RECEIVE!!! They know they are going to get slammed with ordered and they cant have enough to full fill there orders First picture is what I ordered and the others are what I received.. THEY TOTALLY RUINED MY DAY!!! I HAVE TO TRY TO FIND SOME BABYS BREATHE TO ADD TO THE ROSES SO THEY WILL AT LEAST LOOK NICE

The Flower Cottage & Gifts LLC is NOT a BBB Accredited Business.

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