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Business Profile

Insurance Companies

Georgia Farm Bureau Mutual Insurance Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Georgia Farm Bureau Mutual Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Georgia Farm Bureau Mutual Insurance Company has 14 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a/an accident with a customer of GA Farm Bureau resulting in damages to my vehicle. I had to rent a car due to my vehicle being in a body repair shop for the damages my vehicle received via this accident. I have submitted all requested documentation of the charges incurred from me renting a vehicle. It has been over six months since the documentation was submitted. I have been trying to contact the claims representative via phone and email and as of today there has been no response or updates on the reimbursement of these charges. The claim number for this is **************.

      Business Response

      Date: 06/05/2025

      This communication
      to the BBB was Georgia Farm Bureau’s (GFB) first notice of any request for
      rental reimbursement. The amount claimed, $******, is reasonable given the
      total loss of her vehicle and therefore, GFB will issue payment for
      reimbursement of these expenses and will mail directly to her. 

      In an effort to identify
      any training opportunities, we have done some research into incoming calls to
      GFB within the last month and do not see any calls from the number provided in the complaint.  To assist us in making sure appropriate coaching
      is provided, we encourage **** ****** to contact us directly to share any
      information she has regarding emails not being responded to and/or phone calls
      not returned.

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ******* ******

    • Initial Complaint

      Date:10/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insurance agent, Coleman * ****** out of the ****** ******* office sold me a Workmen’s Comp. policy in which there were changes to the policy as they canceled it. He failed to notify me of changes to the policy sent out documentation that I had Workmen’s Comp. insurance for the entire year when I went to renew the policy the next following year, I believe it was 2022. He informed me that the policy had canceled, so due to his negligence, I was Then charged $8550 from a contractor by the name of ******** **** ****** due to not having Workmen’s Comp. insurance for most of the calendar year that I paid for in full. Plus the original 1500 for the Workmen’s Comp. policy *****

      Business Response

      Date: 10/15/2024

      *** *** ********* ****  ********
      ******** ** **** *** ***** ******** *** ********* ******** ***** **** ******


      To Whom It May Concern:

      Thank you for
      passing Mr. *******'s complaint along to
      us. We strive to always provide a favorable
      and satisfactory customer service experience for our customers and
      want to improve in any areas that we have fallen short.
      As you mentioned in your notice to us,there are always multiple
      sides to every story and the incident listed in the complaint is no exception. We have attached a detailed description of
      the chain of events regarding the Worker's Compensation policy in question. Unfortunately, the customer failed to comply with
      requirements for coverage and ignored subsequent contact regarding payments
      and audits required to keep coverage
      in force. We feel that our agent made every reasonable
      effort to support this insured and help
      with the maintenance of this important coverage.
      We are saddened by this customer's
      negative experience and encourage him to contact his
      agent for possible options available at this time.

      Marty P********

      Sr. Director of Sales







    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with this company for several years. I have always paid my bill entirely. I would pay the whole 6 months at once. Never late. I was in an accident. My first in 30+years. I filed a claim. Part of the claim included the specialized wrap on my car. They asked me for invoices I provided them. Mr. P***** called the shop to get a lower price of just the bumper when in fact parts of the hood and bottom part of the car had been ripped because they had to replace the middle section so in essence it all needs to be redone. He is asking for me to get the car done and then submit the invoice. I am not going to shell out anymore money to fix something that was not my fault. The insurance company is restore to the previous condition. I have submitted my invoice now please give me the money owed so I may repair the wrap. This is annoying and I am very disappointed. Since I purchase my own decal it was cheaper than it normally is. Originally it cost more than 6000 to do the entire vehicle. After applying the wrap the area in 3m clear film to keep it in place and prevent the color from fading. The 22x35 is 8pictures made into 1 decal wrap I own my vehicle and have the title, therefore there should not need to be an invoice I should be issued a check so that I may pick and choose when and where to get my vehicle done. This is getting ridiculous.

      Business Response

      Date: 07/05/2024

      Ms.
      ****’s vehicle sustained damage that required the wrap/decals on the car to be
      removed.  The body repair was completed but the repair facility chosen by Ms. **** could not complete the wrap/decal work.  Georgia Farm Bureau (GFB) requested that Ms.
      **** provide photos of the vehicle after the wrap was installed along with invoices showing the work has been completed.  Mrs. **** subsequently provided screen shots of where she
      purchased vinyl stickers from varying internet suppliers.

      Ms.
      ****’s policy carries a custom equipment endorsement that provides $1,500 in
      coverage for custom/specialty additions to the vehicle.  GFB reviewed the invoices provided and has now issued payment in the amount of $1,500. 

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ***** *** 2023 my car was vandalized with rips in door, seat to get in, steering wheel looked like someone carved it with knife, car all of a sudden running ragedy with poisonous fumes coming out back, with a red warning light on all of a sudden , so I was scared to drive car. I called the police, but when I drove the car on *** ** 2023 I realized there was more vandalism done to car, so I called the appraiser, but he wouldn’t come out. Now the car repair people have found more vandalism on my car, but GFB appraiser is refusing to go look at car because he says without a police report , Georgia Farm Bureau isn’t claiming liability, and this isn’t right and we have been with GFB insurance for 25 years: this is a scam GFB is running!
      I called an attorney and she said that isn’t right! She said my job is to call the police, but I can’t make them write a report and give it to me. Then I called the supervisor of the appraiser at GFB , and he calls me Ms. *****: the name of the police officer that came out and looked at car who told me to put in a claim with my insurance company for vandalism.
      Now the supervisor is lying about calling me Ms *****-which says he’s hiding something! Now I believe he’s been paid off by the criminals that have hacked my phone and tried to blackmail me, but after I didn’t send any money: The criminal is now paying people to scam me out of money and to vandalize my car: I’m trying my best to get authorities involved, and I think I finally am about to get that to happen.

      Business Response

      Date: 06/07/2023

      *********

      *** ** ***** ******** ******* ** *******
      *** ********* ******** **
      ***** ***
      ******* ** *****
      *****  **** *****

      *** **** *******       ********
      *** ********                 ***** ********
      ************                 ****** ********
      ****** *******              *************
      ***** *******               **************
      **** ** *****                 **********
      ********** **               ********
      **** ** *****                 *********
      **** *******               *****

      *** ******

      We have had an opportunity to review the
      complaint submitted by ****** *********   

      Georgia Farm Bureau appraiser Nicholas Daniels
      inspected the 1989 ***** ****** ** on ****23. 
      He completed a thorough inspection of the interior and exterior of the
      insured automobile. His investigation did not reveal any apparent damage caused
      by vandalism. His inspection revealed wear and tear to the interior with no apparent
      signs of vandalism. His inspection also revealed no apparent signs of vandalism
      to the exterior.  GFB has requested a
      police report on many occasions that has not been produced by Mrs. ********* If
      Mrs. ******** would like to submit a police report or any other evidence, GFB
      would be glad to review.  Based on our
      investigation and review of the evidence at this time, the submitted claim is
      not a covered loss. 

      The accusations of our organization “running a
      scam” are baseless. 

      I hope this letter will assist in your
      investigation.  Feel free to contact me should
      you have any questions.

      Sincerely,

      Casey K******
      ******** ****** *******
      ************
      **************************

      *** ****** ***** ******* ******** ********* ******** *** ********* ******* **********
            **** ******* ********* ******** ** ********* **********
            **** ***** *** ******** ** ******
            ** *********** ********* ******** ** ******
            ********* ***** *** ******* ** ******** ******

    Georgia Farm Bureau Mutual Insurance Company is NOT a BBB Accredited Business.

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