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Business Profile

Car Sound Systems

Jokers Audio & Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Jokers audio & wheels and I purchased a package for $999.00 I upgraded my amp for $150 and when I got ready to pay I asked why was the price higher than what I was told I paid $1,270 the manager told me that they charge a shop fee I think which was $99 on top of the taxes when the manager pulled my vehicle out of the shop I immediately let the manager know that my door had a dent on it with a ******************* on top that was not there at first the manager did not try to do an incident report he didn't try to do anything about it he got some Windex and try to wipe it then the manager asked me when would I be in the area that he would get someone to fix the problem and that he will go ahead and get on the phone and call the company then he told me that he would give me a call back concerning when they could fix my vehicle so I did not hear nothing back from him that day I didn't hear anything back from him yesterday today is Thursday and I called them myself when I spoke to the manager he told me that they were not going to fix anything the manager hung up on me I want a refund for the speaker and the amp that I bought and they can take everything out of my car if they can't be responsible and fix what they damage

Jokers Audio & Wheels is NOT a BBB Accredited Business.

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