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Business Profile

Cell Phone Repair

Phone Hub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for Phone Hub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Phone Hub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Phone Hub

      3701 Austell Rd SW Ste 115 Marietta, GA 30008-8419

    • Phone Hub

      2386 Cobb Pkwy SE Smyrna, GA 30080-3061

    • Phone Hub

      3100 Highlands Pkwy SE Ste 104 Smyrna, GA 30082-5241

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I walked into phone hub on *************** and spoke with a guy from ***** name ******* wearing all black and his coworker was a muslim woman from ***** wearing a gray Khimar. I initially spoke to him on the phone about purchasing a ***. He claimed having only one left from four. He claimed it's better to buy a refurbished *** because it washe original screen. However, he purposefully sold me a nonworking *** assembly . The *** wasn't refurbished and didn't work. I took the phone to other repair shops and everybody's telling me the screen is defective. I was also informed there's no way I could have received an original ******* screen because they can't be refurbished. I went back to the store to see if he could tell me why the phone wasn't working . ******* wasn't helpful and acted very rude and unconcerned and then told me to get out of his store I'd been in their too long even though I'm trying to figure out why my phone isn't working. He also told me in if he sold me a bad part there's nothing i can do about it he's not giving me a refund. I'm probably spelling his name incorrect because he refuse to provide his full name with the correct spelling. He told me to look it up online. I ended up paying another repair shop to repair the screen . I revisited phone hub and let ******* know that his screen was defective and I had to pay someone to repair the phone. Before I could get a word out my mouth, ******* states well just go to court. I then stated you want to go to court instead of refunding my money back so you rather pay the cost of the part plus court cost and he stated yes. I then asked him for his last name and he told me in a rude tone to look it up. I would never recommend this place to anyone. He's does very bad business and is quick to say what's needed to get your money but doesn't guarantee his product or services. He refuse to give people their refund even when he's in the wrong. I asked him why is he doing bad business and he responded So what."

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