Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Bravo Fence Company in April 2022 to replace our privacy fence and install a new gate. We signed a contract for $4792 and paid promptly. The fence was installed as agreed, except that the workers made two mistakes. One was that they installed unwanted fenceposts off the agreed-upon line and had to remove them, leaving large concreted holes in our yard. The other is that, when installing the fence, they removed a cinderblock retaining wall under the fence without permission or authorization, leaving a massive hole under the fence and leaving discarded cinderblocks all over our neighbor's yard. There is now a huge gap under the fence and rainwater flows through it, creating a potential drainage issue. When asked to repair the damage, the ******* told us that he was not a ***** and could not repair the issue. We have since contracted an additional company to repair the damage caused by Bravo, and would like a partial refund of the amount paid.We have attached our contract, photos of the holes caused by the misplaced posts, and photos of the gaps caused by the removal of the retaining wall.

  

  Business Response

  Date: 09/26/2022

  Hi there, 

  Thank you for your comment as we were able to look into this situation further. It appears we are still working on this with your sales rep ******** to come up with the best solution for this. 

   

  Best,

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a 6' fence installed by Bravo fence and the measurements are just a little off so they Bravo fence representative (**** ) is whom I spoke with and we agreed that I would go on the list to immediately fix my problem by extending the gate from a 8' opening to a 10' opening with a price of $300 so my shed could be delivered and I agreed with **** to do the work. The company D&K ground works has my shed and they are not willing to wait until the 10th of Aug 22 to deliver my shed I would have to pay to store my shed somewhere else and I do not have that type of money, as I have paid Bravo in full for my fence. I am in a position where I feel that Bravo should do more to pit me up on their list to fix the problem and not have me to wait until Aug 10 2022. If Bravo has that many repairs to do that tells me that your installers are not good at their job and it's not fair that I have to wait and pay to store my shed because your installer did not measure correctly. My question to you all at Bravo fence is this; are you willing to pay for my storage???

  

  Business Response

  Date: 07/20/2022

  On June 14th, 2022 Bravo Fence installed a fence for *****************. This included an 8f wide gate. Some time after the install, ************ notified us that he has a shed being delivered and the gate needs to be wider than 8f. We gave him a reasonable price of $300 to make this gate 10f wide. Bravo Fence takes on repairs for existing customers and outside customers, as a result our lead time for new requests is several weeks out. At this time with weather delays, there is not a sooner date available. If a sooner date becomes available, we will happily move ************ to the sooner date.